Top 10 CRYSTALS Hotels

The front desk of the hotel is in an inconspicuous and small place in the Caesars Palace. There is a cigar bar next to it. The smog is filled and we don’t feel good with our children. With the 4-year-old Vain aircraft delay, check in at 11 o'clock in the evening, the hotel front desk said that we have to wait 15-20 minutes, because the hotel manager needs to go to our room to check whether the cleaning of the room has been completed. I was shocked when I heard it. Isn't this work done in the afternoon before the guests stay? It was close to the early morning! During the check-in period, other guests checked in and got the room card. I asked again, the indifference of the front desk indicated that the other party was staying in a superior suite. I was just a common room, and the attitude was very bad. I immediately called Ctrip, the front desk saw me call Ctrip, and then called the manager to urge. I asked the front desk to let the manager contact me. The front desk said that the manager could not go to the guest room. If you want to see the manager, he would be in the lobby. I said, please ask the manager to call me. After half an hour after entering the room, I did not receive a call from the manager. Instead, Ctrip made a phone call to follow up and said that the hotel had set up a ”free upgrade” for me. I said that I didn't see any upgrades. Later, Ctrip followed up. The hotel said that the room type was not upgraded but arranged a room with a better view. I am really huh, huh, because the curtains are the opposite room, the sense of sight is strong, it is impossible to open the curtains, do not mention any landscape. I took the initiative to call the front desk and ask for a manager. The customer service said that I would tell you something, and then exempted one night of taxes and fees. It is still a mediocrable attitude. I asked the manager to call to apologize. The other party said, ”You still have to find a manager to do what you want, I have already given you.” Throughout the process, I never mentioned asking for compensation. It was the other party’s initiative to waive the one-night tax, as if I contacted the manager to figure out their cheapness. I flew with the baby for 15 hours to the United States, showing him more than 40 US dollars in taxes and fees? ! The attitude is as bad as it seems to be ours. Later, the manager finally called, the background was very noisy, I don't know where he was calling. It’s a sigh of gas when I hear the manager’s phone call. The manager said, ”If you wait a little, we will give you a tax.” The implication is that I have gotten a little cheaper. The fault is not me, the compensation is also proposed by the hotel. Why can't I say sorry to the guests with kindness and sincerity? It is absolutely impossible to stay in this hotel again in the future.

A very quiet hotel. I booked a twin room with a view of the Strip. The room type was great, with a walk-in robe, and the toiletries were Aesop. The only downside was the weak water pressure in the shower.

Our families stay at Caesars palace was awesome. We were not happy at first with the room provided and the front desk changed that immediately without issue.  Me and my wife were renewing our vows after 30 year's and the hotel manager Jordyn Boothe who I would like to mention personally provided us with a bottle of champagne and a fruit platter and made our stay at the hotel even more enjoyable.  The room we booked had a fountain view which was incredible with a view of the Eiffel Tower and the Bellagio fountain  . The reception,  baggage and pool staff were very helpful and polite and all in all it was a great experience. Only downside was there are no umbrellas at the po unless you pay for them  we would stay there again no problem.  Thanks to everyone at the hotel.

The hotel exterior is stylish and elegant, but the rooms are a bit dated. The bathroom had a persistent smell that wouldn't go away; we noticed it every time we entered the room. We stayed for three nights and informed the front desk about the issue. We couldn't switch rooms because the hotel was fully booked, but they promised to fix it and refund one night's resort fee. We thought it would be resolved after the 'repair,' but the smell remained the same. Additionally, the in-room phone was purely decorative and didn't work at all. I had to go down to the front desk and wait in line just to communicate with them. I hope they can improve the room's ventilation system.

The hotel is located about ten minutes' drive from the center of Las Vegas, which is more convenient. It has all the facilities and equipment that a downtown hotel should have. Hotels in the city center have to wait in line for a long time to check in, and many times they can't get a room until three o'clock in the afternoon and have to wait for text message notifications. The environment here is very beautiful. Our room faces the outdoor swimming pool. Looking at the scenery outside through the bright windows, I feel happy and relaxed in the fatigue of the journey. I ordered a midnight snack at night, and the waiter actually sent a table directly in. It's so thoughtful👍👍😁😁

Excellent experience! Stayed with my mom and 2 sister in laws for my 40th bday. When we arrived we walked right up to the counter 2hr ahead of check in and were given a room right away. Hostess was great and gave us extra stadium swim for Circa. Which was also a great time and easy access! Clean staff was great we only called once for extra pillows but they were quick and friendly.