Top 10 Flagship Inn Hotels

Not bad, passing along the way

THE ROOM WAS DISGUSTING, COMPARED TO A REMODELED LOBBY! THE FRONT DESK WOULD NOT ALLOW ME TO SEE THE ROOM. GEE WONDER WHY? I WOULDNT EVEN TAKE A SHOWER THERE. I SPENT THE MOST HORRIFIC NIGHT OF MY LIFE IN THIS FILTHY ROOM WITH AN A/C THAT WAS FROZEN OVER. THIS WAS A MECHANICAL FAILURE. IT WAS SO COLD IN THE ROOM AND THE A/C DID NOT RESPOND TO THE THERMOSTAT AS I WENT FROM 68 TO 72 DEGREES. THE THERMOSTAT WORKED BUT THE COILS IN THE UNIT ON THE FLOOR HAD FROZEN OVER! I LEFT AFTER 3 HOURS FROM 9PM TO ABOUT MID-NIGHT. THE ROOM WAS FREEZING! I WAS EXTREMELY UPSET AND REQUESTED A FULL REFUND, THE GM SAID NO, AND GAVE INSTEAD A DISCOUNT. WHAT KIND OF CUSTOMER CARE IS THIS? THE GM SHOULD RETURN TO GM SCHOOL TO LEARN HOW TO DEAL WITH POTENTIAL CLIENTS VERSUS HER FEAR TO ADHERE TO THE HILTON PROMISE! SHE FEARED GIVING THE 100 % SO HER SCORES WERE NOT AFFECTED! THIS IS BAD BUSINESS AND HOW SAD FOR A HILTON PROPERTY. TOTALLY DISGRACEFUL. BUYER BEWARE, KEEP GOING TO ANOTHER BRAND!