910 East Aztec Avenue, Gallup, New Mexico, United States
"After a long drive with our 3 kids we were disappointed to be told we couldn’t have a baby crib. We were told there was one available but because there was only one person working they could not leave the desk. While we understand she could not leave it, it left us without a bed for our three month old. We booked through a third party website and didn’t have an option to leave a note or reserve a crib. We tried calling on the way but there was no service for most of the drive. Then when we did get through to the hotel, it kept going to an pre-recorded message and said there was an error. So we did try in advance to get a crib. The lady at the desk did not come across compassion to our situation and came off more scolding than helpful. It’s unfortunate that policy limited her from giving us a crib to take up ourselves. Then she added information, telling my husband that she didn’t think they cleaned the cribs so we wouldn’t want one anyway! In our room, it was spacious and fairy clean however a hand towel had mascara residue one one side and light brown spots in the other. The pull out couch bed was the most uncomfortable bed I’ve ever slept on. I could feel every single spring digging into my ribs and hips. Fun times. We paid for a restful night after a long drive but no crib and a bad pull out mattress made things harder and less restful. The queen beds were very soft. So that was nice for our other family members. "
"We had an excellent stay for 1 night. The room was spotlessly clean and very nicely decorated. Features included excellent mattresses and bedding, great lighting, bedside outlets, safe, full-length mirror, small fridge, microwave, and coffee-maker, easy check-in, luggage carts, fast elevator, interior corridors, fast access to the Interstate, but very quiet due to insulated windows and privacy curtain. Right behind the famous Route 66 hotel, El Rancho. Indoor pool and hot tub were great after hiking. Breakfast was good, including scrambled eggs, sausages, home fries, tortillas, waffles, oatmeal, cereals, fresh fruit, yogurt, breads, cinnamon sticky buns, juices, etc. Andy and Eileen were particularly helpful, and we appreciated the upgrade to a junior suite. Highly recommended! "
"Very nice hotel in the middle of town. Rooms are clean and well designed. They have a row of can lights right over the beds, just about the best reading light I have seen in a hotel. Mattresses are soft foam, we had a wonderful nights sleep. Window open so you can get fresh air, nice, and rare in New hotels these days. You can hear the trains, but it's quiet if you close the window. Good breakfast,cute dining area. Front desk was friendly and efficient. Two things kept me from rating this property a 5: 1) Couldn't use pool and hot tub because it was overly full of kids swimming in street clothes. When they left, dirty clothes were all over, saftey life rings were taken off wall and left floating in pool. Socks were in the bottom of the hot tub. 2) Back security door had been propped open with rocks. We moved the rocks and closed the door, but it felt a bit unsafe."