Top 10 Garden Mall Hotels

Good location, right on the side of the square! No breakfast, no kitchen, no toiletries, no slippers, no parking, it took a long time to find the hotel by car! The nearest paid parking lot is 10 minutes walk and 10 euros a night! The facilities are more general, the water heater can only be rushed by two people, and the third person has to wait for a long time! very inconvenient! Ctrip's service is too bad, communication is not timely, and understanding ability is seriously problematic! Never go abroad to book a hotel on Ctrip!

We tried different accommodations in Zagreb, but we liked the newly opened art'otel Zagreb the best. It has a great, enveloping atmosphere, also thanks to the friendliness, competence and presence of the staff. A successful design concept - a sophisticated mix of design and art - consistently runs through the entire hotel. Also the rooms and bathrooms (!). Simply great! The rich and fresh breakfast buffet, supplemented by an extra menu, is well prepared and really delicious. For relaxation there is a spa area with sauna and pool (which we used several times) and the bar. Everything is super clean and well maintained. Coming soon there will also be a promising restaurant and a rooftop bar with views of Zagreb. We're already looking forward to the next time!

We were so looking forward to spending our last night in Croatia at this historic hotel. Upon arrival, we were greeted right away by the concierge, who took our bags and shown to a seat for checking in. Surprisingly, the young girl at reception was abrupt and indifferent, while we did notice that all the other reception clerks were engaged and friendly. We had booked a Superior King Room, and requested an upper floor with a view, but were disappointed to be given a 2nd floor interior room. That said, we certainly understand that not all room requests can be accommodated and the room was quite lovely. Unfortunately, however, there was a wedding reception in the hotel's ballroom that evening, which our room overlooked, and the dance music continued into the early hours of the morning, 3:30am. Other than getting very little sleep that night the room was beautiful, with a large washroom, and a king bed with comfortable pillows. We appreciated the thoughtful addition of glasses (beer, champagne and wine) and a corkscrew. The location was perfect for visiting the charming old town of Zagreb, and we enjoyed a drink at the bar as well as coffee on the lovely terrace the following morning. We didn't have time for breakfast, but it looked wonderful. Our checkout was a much more pleasant experience, with a very friendly reception clerk. I would recommend to anyone wishing to stay at this hotel to ask about events booked in the ballroom, or to insist on an outside view room. Note that we stayed on a Saturday, which would typically be the night for wedding receptions.

Excellent restaurant the meal quality and presentations beautiful and the attention to the guest makes the best place to eat in Zagreb. The Restaurant Capitan did an excellent recommendation of of the menu main dishes. I ask for soup as entrance. was pumpkin cream made with 3 different kind of pumpkins and on the top roasted pumpkins seeds, delicious. We ate Octb. 9 at 7pm. The Captain was extremely courteous as well the waitress. This hotel also have a breakfast Buffett.

The President of Turkey was visiting at the same time and although some side streets were closed we eventually arrived to the garage. This did not affect the service of the staff as they were just as helpful as usual. The decor of the hotel is very attractive and the room was very clean. The breakfast is amazing with a huge selection of breakfast foods as well as cooked items, cakes, vegetables, etc. You can be reassured if an item is left in the room from your trip it will be taken to the from office and reported. We forgot our passports and my jewelry in the safe only to discover them when we tried to check in Rovinj. The front office had tried to call us however we did not have service driving over the mountain. We returned to pick them up and everything was accounted there. What an awesome hotel!

I recommend this hotel as it is very well placed to wander around Zagreb. It is clean, very good breakfast and the staff not just friendly but very helpful. When you have had a wonderful holiday it is always easy to write a good review but my review is based upon yes a lovely holiday but it had to be cut short by five days - I got quite ill and had to return to London. The response by staff could not have been better or more kind. Not only did they help me get organised to leave but they also waived the cost of the 5 days. They did not have to do this but chose to help and support me. So I cannot speak more highly of this Hotel and its staff. And thank them so very much for making this difficult time more manageable fr me. So this review in not simple about the physical attributes of this very well placed hotel but evolves from the leadership and priorities of the Hotel and staff to fundamentally serve its customers. Many thanks