Top 10 Hazel Park Hotels

In the United States, in a small city like Champagne, it is very good, the facilities are relatively new, and life is convenient. I think it is the first choice to come to UIUC

We were in town for a friend's wedding at the Arboretum. The hotel staff were friendly and the check in process was easy. There are several good dining choices within 1-3 blocks of the hotel. The downtown is convenient and on site parking was more than adequate. It can be a bit noisy from traffic below but we slept well most of the night. We plan to stay here again next week on our way to Nashville!

This hotel, I am sorry to say needs some work . Immediately when we entered the room the smell of stale smoke hit us in the face . We tried to call down to the front desk , phone broken , to ask if we could switch room. I have asthma and the smell was killing me and they told us that there were no other room. Being that it was move-in week at the University of Illinois , we knew we were stuck. So we decided to open the screen door to get some fresh air , but the screen was completely broken and ripped off. The room and bathroom were slightly dirty. I know it’s Covid and things are going crazy right now but for a Marriott this is under par. There are plenty other Marriotts in the area so I will choose one of those instead.

Family and friends luncheon at the I-Hotel's Conference Center was a wonderful and delicious gathering. Attention to detail with grace, professional expertise and patience was appreciated by our guests. Thanks to everyone from the planning team to the staff working our event. Best wishes for continued success.

My husband is a high-risk individual, so we planned our driving trip carefully to be safe. We got takeout for all our meals and ate them in the car or in our hotel room. We visited my mother and spent all of our time together outdoors, for safety. We chose Hilton properties because we liked the cleaning protocol. When we got to this hotel, we found it clean and staff were following protocol. Everybody did their part - except the front desk staff member and cleaning person on duty at night. Both failed to wear their masks properly. They had them on, but on their chins or under their noses. The cleaner was finishing up mopping the elevator - just before I was to get on it - without his mask. Rather than enter a small contained space that someone had just breathed in, I opted to climb three floors by stairs. Sorry if you think wearing masks is too hard, or think Covid is a hoax, or whatever. I'll just stay home next time.

As a Lifetime Titanium Marriott member I have seen a number of different properties across a number of different brands internationally. I am not sure if this was the worst property I have ever visited, but off the top of my head I can't think of one that was worse. Like other posters here, my graduation weekend reservation--prepaid, mind you--was cancelled with no notice or notification. We went to check in and the reservation wasn't there. Still haven't resolved why it was cancelled but was told by Marriott Rewards that it was cancelled by the property because they were overbooked. Makes sense that they were overbooked on graduation weekend. Didn't make sense to me that they would choose a Titanium member to cancel. Cutting long stories short, let's focus on the staff. Wanda, the Assistant Manager, worked with the Marriott Rewards reps to get our reservation reinstated (on Saturday vs. our original check in day of Friday, however) and also worked on getting us credited for the reservation we actually had cancelled a month earlier before the cancellation deadline. She also dropped our rate for the graduation weekend Saturday night from $500 that was quoted to their ”normal” rate of $200. Kudos to Wanda. Rodney, on the other hand, was perhaps the most rude and miserable Marriott staffer I have ever come across. When we called to check in, he informed us we had cancelled our reservation ourselves--on graduation weekend as we were headed out from NJ, no doubt. Later he told a Marriott Rewards rep that it was cancelled because it wasn't paid for (guess he's not familiar with these things called credit card statements that record when charges are made). He was ZERO help in resolving our problem of having our reservation cancelled (”I don't have a problem--you do! I live here! was his response). Saturday when we checked in our room was 92 degrees. Again ZERO help in getting any assistance there (”Maintenance pulled a fast one on me and left early”). I went to the front desk after unsuccessfully trying to get ice from each of the ice machines on all 4 floors and was told by Rodney that I was ”entitled and disrespectful”. Entitled to a prepaid reservation I had made not being cancelled. I guess. Entitled to Marriott standard policies around cancellations. Maybe he needs to refresh his training around this. Entitled as a Lifetime Titanium member. He said that didn't matter to him. Again, maybe he should check the company policy under ”customer service” and ”brand loyalty”. I guess the straw that broke the camel's back was when I asked about perhaps getting someone in to look at my 92 degree room since maintenance had ”slipped out” and he offered to come up and check it himself. Strike 3? 4? 7? Honestly, in a customer service industry I don't understand how someone like this has a job. Bottom line is that we checked in to this location a day later than we were supposed to for our prepaid 3 night reservation. Studio vs. 1BR that we had reserved. Rudes

Manager harassed for amount of linens in hallway at 8 pm at night without identifying himself. I paid a pet deposit because I have a new and he asked if there was damage to the room and there was not. I had to ask him three times to identify himself to me. It’s a pet friendly hotel, don’t be pet friendly if you’re not going to act like it. Also don’t knock on young women’s doors as a manager that is a man and not identify themselves.

We had a nice stay at this hotel. It was very clean and the beds were very comfortable. The breakfast was delicious and the staff was friendly and helpful. We didn’t go in the pool but we looked at the pool area and it looked very clean. I would recommend this hotel.

Fantastic service and accommodations! Spacious, clean rooms. Friendly staff. Nice variety for breakfast. Loves the social time in the evening with appetizers and drinks. Will definitely stay here in the future!

The Hilton Hotel has nothing to say, the rooms are large, the service is good, the dining around the hotel is also very convenient, the hotel service staff is very attentive and enthusiastic, it would be better if the breakfast time can be postponed a little