El Gouna, Hurghada, Red Sea, Egypt
"A well appointed 3 star hotel. Staff universally charming but some are inexperienced, untrained and definitely not 5 star standard yet. Had anyone asked for my opinion, I’d have told them about the negative things and left them off here, but they didn’t. So much to say it’s in note form. Spacious suites but with single 3 ft beds about 4 inches apart. Mattress topper, soft. Good linen. Pillows fine. Dust-entrapping basket weave lamp shades quite dim and dusty. A prison of taupe with black and raffia accents, reminded me of a Mayfair hairdresser I frequented in the 90s. External architecture unattractive but prolific gardens will be super when they mature and hopefully soften the look. All pool heating on when I arrived because the wind made the water cold. Excellent. Good sized swim up pools shared between 2 suites. Very private where I was but not all of the pools and terraces are so private. Staff drift about the gardens, cleaning the pools regularly, so if you’re lucky one of them will move your recliner to follow the sun. Sunbeds good quality heavy duty with good mattresses. Excellent built in large double sun bed under bamboo shade which the sun peeps through. Hotel probably less than half full, which made it perfectly peaceful for me and it felt exclusive. Not sure how it will be when full. Probably won't suit me. Lovely hotel beach and main pool with bar and bistro. Plenty of outdoor activities. Excellent spa but only offering massages and wraps. No facials, pedis or manis yet. Male and female staff. 2 temperatures of steam room, 2 saunas, small plunge pool and lovely open top walled swimming pool in centre of spa. Small but reasonably equipped gym with separate yoga studio and professionally led free yoga sessions as well as paid PT available. Tea and coffee kits in room but 1.5 Euros per Nespresso pod – 100 Egyptian pounds minibar added to my bill but also 10 USD demanded on departure, apparently for Nespresso pods and beer but I don't drink! Half board food pleasant and plentiful. They have interesting and tasty ways with excellent beef, involving liberal use of harissa so no good if you’re not keen on spice. Half board menu changed every day, not sure about a la carte. Nice not to have a general buffet at dinner. Everything was fresher. Excellent short order cook at breakfast, which had great choice. They have installed an ATM but it doesn’t work yet. Many banks in El Gouna. No building work going on in the hotel apart from snagging and final completion of some rooms. Snagging included the door to my outside shower, which didn’t close properly and kept me awake all of my last night, banging in the wind. Why have an outside shower when you are not camping? The space would be better reconfigured into more wardrobe. Unless you’re there with just jeans, shorts and t shirts for sight seeing and kite surfing, the wardrobe is laughably small, with about 2 feet of hanging space and smart wooden hangers wi"
"I have been to Egypt about 15 times and comparing this hotel with Mövenpick el gouna, Mövenpick soma bay and Kempinski in soma bay. I find this hotel the best to be honest, a bit more expensive then the other hotels, but you feel a difference in service. The room are wonderful designed and the property is right at the beach, about 10 minutes from the marina. The staff is hard working and I felt in good hands. I will return again for sure. I did also enjoy the kite sport right in front of the hotel – highly recommend for kitesurfers that love flat water."
"Last year I stayed at the Casa Cook in Rhodes and was very curious about the first Casa Cook in Egypt. The architecture is fantastic and the beach front location wonderful. The hotel has its own kite station and also offers stand-up paddling. I joined one of the yoga classes with Lamiaa and really enjoyed it. Rooms are wonderful. I love the colors and urban style. The breakfast buffet was delicious and also the other dishes I tried were tasty. The team is lovely."