Prospect Place, Harrogate, North Yorkshire, United Kingdom
"We stayed here with our grown up children and our new grandson for our first family break as grandparents, we had stayed here previously and couldn’t fault it as the location is fantastic We had three rooms booked one of which unfortunately was one of the basement rooms that you have to access by going outside which on a damp October day is not ideal as you can imagine, These rooms are obviously not considered in the same way as the other rooms as we obviously had two more rooms to compare it to. The room on first impression was clean and presentable although it smelt quite damp. The bathroom was a little jaded there were no little touches like tissues or shower cap or conditioner in the bathroom as in the other rooms we had booked for others in our family. The noise from upstairs was unbelievably loud as the Wolf Blass room we stayed in was directly underneath what looked like a service area to the dining room, this went on til quite late then started again just after 6am, I was so glad we hadn’t put our daughter and new baby in that room, we did ask to change rooms as we were staying two nights but unfortunately were told the hotel was fully booked, to add insult to injury our room never received any house keeping at all during our stay, it was too late to mention it when we got in from a day in York so it was mentioned when we checked out the following day, with no explanation as to why, you don’t expect not to even have the bed made when staying in a hotel. Breakfast service was only ok as we had to ask for things quite a few times and on one occasion the coffee I’d asked for never arrived so I gave up, And toast came with one little square of butter for three pieces of bread, plates and cups were left on the table despite staff coming back to our table a few times we had no space even when staff were putting items down, these details shouldn’t be missed In a hotel of this standard When we went out for the day nobody said we had to tell staff we were moving our cars so on our return we couldn’t park one of the cars in the space we had paid for, a little heads up to put the cone in place would have been useful although the lovely receptionist on that night was very helpful in trying to sort us out with a different space at the rear of the hotel. This has unfortunately left me feeling quite disappointed as this was a return visit to the hotel I was obviously expecting the same quality of service, unfortunately I would probably book elsewhere, I feel like the high level of service is not always guaranteed and that’s a chance I don’t feel I’d want to take which is a real shame as it could have and should have been a perfect break as all of these issues apart from the basement room are an easy fix"
"Just returned home from overnight stay , wonderful . We stayed in Grange so quiet and spacious . Everything you need in one room . We stayed the night of storm Denis perfect place to be tucked up in luxurious bed with the softest pillows . Peter on reception was so warm and friendly when we checked in . £10 parking fee but compared to parking charges else where to know your vehicle is safe and handy counts for a lot . A night at the theatre just 10 mins walk from hotel no taxis perfect . All staff were so friendly , my husband had a super treatment from katy the spa manager , the spa is hidden away but worth visiting . Breakfast was delicious and relaxed , I was very suprised to see the manager helping out serving tables as it was so busy . Getting his hands dirty adds to the feel of a well oiled machine . We will definitely be back for another visit . The hotel was lovely and warm room included even on a cold blustery night . Thank you to all the lovely friendly staff members we met . Keep up the good work ."
"I had planned a special overnight stay for my husband’s 30th birthday - and considering that google let me know that this was a boutique hotel I thought I’d splash out £££ and book here to celebrate this special occasion. We also booked a 3 course meal with our stay. On arrival; parking was quite stressful; driving around the hotel to find space. We had to pull up to ask where to park before parking in a designated bay. I think as a suggestion for feedback, the hotel could allocate a bay space for hotel guests with room bookings to make this less stressful on arrival. Car parking is £10 . As I’ve worked in a hotel previously; the check in desk didn’t provide a warm welcome I expected from a hotel such as this ; but never the less we were checked in with room key in hand and the lobby area looked great... So we felt excited to check in and see the room. On entrance of the room, we were greeted with a few things; A fire alarm covered by a plastic bag and the smell of paint from the sealing which looked like it had been patched up. A large dusty fan and a additional heater (heater left on presumably to dry the paint)- both not in the photos on the website of the room! Dusty blinds, and mouldy shower, dirty coffee machine, cracked sink and an uneven creaky floor which we felt sorry for whoever was in the room below us as we creeped around the room. We went down to inform for the general manager about the fan and heater being left in our room and also more importantly the fire alarm being covered by a plastic bag... which we considered dangerous/illegal... The manager didn’t seem to really care and didn’t even apologise. He turned to the maintenance guy and pretty much laughed it off; despite my comment on it being pretty dangerous right? Nothing! The maintenance guy admitted he had been working on the room ”yesterday”- which means the heater had presumably been left on with the fire alarm covered? Since yesterday? For this to be laughed off with no apology is not how I expected the situation to be dealt with! Surely the safety of us, the hotel, and the rest of the guests is of importance?! Clearly not. The maintenance guy headed up to our room to “sort it out” - we returned later to find the plastic bag removed but the fan and the heater still in the room. Heater still on - and our room feeling like 100 degrees. In my opinion, the greetings and interaction between staff and guest is super important to the guest experience... It’s a shame this wasn’t dealt with the way it should have been (with at least a “sorry”). In hinds sight, due to the room and it’s condition, we should have asked to change room. I was just trying to keep positive as this was a birthday occasion... The hotel stay itself was average ... I woke up a dozen times in the night to the smell of drying paint which didn’t make a great nights sleep for neither myself or my partner. Like I said- not what I expected! Glad to be home."