Top 10 La Perlita Hotels

This hotel was in a great location. We stayed in the non-updated part but only because we wanted a larger room. The hotel offered to upgrade us but we wanted the room with a tub. We loved our stay there and would definitely go again!

My fiancé and I came here in 2020 for 10 days and had an unbelievable time so we decided to book our wedding here for October 2022. We did the tangerine package and Nadia was our wedding coordinator. From the minute we arrived, we and our 39 guests were treated with 5 star service from all the staff. Everyone we encountered went above and beyond to make our stay amazing and we had a beyond fabulous time. We will come back annually and won’t consider another hotel because occidental is the best of the best. Special thanks to Kelly who spent hours on the beach helping me untangle my hair after scuba diving out of the goodness of her heart and Sulema for bringing me super strong conditioner and helping comb my hair to untangle it for my wedding day! Can’t speak more highly of Nadia who coordinated our wedding and gave us the time of our lives! Everything was perfect thanks to Nadia!

I have been coming to this hotel for the last 12 plus years. When Wyndham took over I expected that the rooms and furnishings would be upgraded. The price has consistently gone up so i was hoping for upgrades to the property. This is a dive hotel not a luxury venue. This trip I found the Ultimate Luxury Hotel and decided to move on to the Occidental Royal level for when I come back in October. It is a few dollars more for the Royal but what a place. Here are the good facts on Hotel Cozumel: The employees are excellent Luisa, Kiera and Miguel stand out with the level of service that they provided. The food has been upgraded with some special night to order off of the menu and not always a buffet. It is clean and the air conditioners work well. The room cleaning people are honest and trustworthy. The bad news is: We used to have wash cloths no more I guess providing a .50 cent towel is too much. You can't drink the water at the hotel. At check in you are given two 16 oz bottles of water in your room. Want more? you have to walk down the hall and fill your bottles daily. Many times the hall water was completely empty. Hard to understand why they can't give .50 cents worth of water every day. When I went to look at the Hotel Occidental the in room mini bar is restocked every other day in the least expensive room and restocked daily in the Royal rooms. 4 waters ,8 beers and 8 soft drinks NOT BAD. The starting level at the Occidental is currently less that the Hotel Cozumel on Hotels .com The furniture is tired. The drawers will fall out of the dresser, the marble top has been cracked forever. One day we had no cold water the next day the hot was cold and the cold was hot. on the 3rd day it was back to normal. I complained about the sliding glass door in my room in October and I always stay in the same room. The door still wasn't fixed and required 41 lbs of pull to get it open. My wife could not open or close the door I complained about it this trip too. No luck.