"Traci at the front desk upon my arrival was just awesome . We had flown from the West Coast to the East Coast on a red eye flight and we requested an early check in. I realize this is not always possible and I was denied upon our arrival. The gal that denied us , did offer us a first floor room but I am not comfortable being on the ground floor. When I kindly declined she had attitude and plain and simple wasn’t very nice . So I walked away trying to think of what to do for hours and was pretty frustrated due to me being soo tired. And suddenly a young lady Traci who was the 2 Nd person at the desk came up to me and said , I have a room on the 4 th floor that is ready now for you. OMG. I thought my angel has speared me stress and is making this get away better already. She was so kind , empathetic and thoughtful . Unlike her coworker . It’s not always getting what we ask for I realize that but how you deliver the information to your customer does get noticed. I was more upset on the attitude she displayed more than not getting an early check in. Traci was the star employee as far as I’m concerned because she went above and beyond in kindness and true caring about the clients who stay at the Ritz Kudos Traci you made our stay soo much better and did it with Grace. Thanks again. "
"My family came here to celebrate our 27th wedding anniversary for the weekend. The hotel and its staff our wonderful. We were upgraded to deluxe king bedroom with sleeper sofa for my daughter very spacious and great view of the golf course. On our anniversary night we were so surprised by a note congratulating and wishing us a happy anniversary from the front operations manager and staff, complimentary delivery of chocolate covered strawberries and sparkling wine. Later that night during turn down service we were even more surprised with towels shaped into swans and a rose petal walkway. We went to the beach hotel (included in the resort fee and free valet) both days and lunch at Gumbo Limbo. The pina colada’s were the best I ever tasted. Great stay, great staff, the most memorable anniversary ever."
"Beautiful property, well cared for landscaping and a relaxing stay after a few days on the Spring Break beaches of Ft Lauderdale. Impeccable and helpful service as expected at a Ritz Carlton. Downside, before visiting we responded to an email asking if we were celebrating anything during our stay, yes our 25th wedding anniversary! Thought it was odd that was never mentioned by anyone, big oops.. At check in we were told we were upgraded to a golf course view, nice, only to find that our room had a tiny one foot out the door balcony we complained and were given the same view with a full size, two chairs and a table balcony for our three night stay. Overall a satisfying stay, note the better onsite Italian restaurant is closed Sunday and Monday, very limited dinner menu at the pub. Also we really appreciated the unlimited cold bottled water at the valet parking desk."