7 traverse Saint-Pierre, Aix-en-Provence, Provence-Alpes-Cote d'Azur, France
"The Villa Saint Ange is truly a wonderful hotel, but there are still a lot of small issues that have to be fixed. We had a Junior Suite and a normal double room. Our normal double room was especially made for people with disabilities like deafness, blindness and people in wheelchairs. This room has two bathrooms, one normal one with two sinks, a toilet, a big bathtub and a walk-in shower. The other bathroom is bigger, so a wheelchair can easily fit inside. Also, the shower is wider and the toilet has a handle bar to easily get on and off. The sink is lowered, so people in a wheelchair can still reach the sink, but there is no mirror which should be fixed. The room is nicely furnished and has an old, but fine touch to it. The bed is absolutely amazing! The mattress is very comfortable and guarantees a good night sleep, also, the pillows are very plush and all the linens have a nice smell. The same goes for the towels. The junior sweet is the same as above, just the room is a bit bigger, but there is no bathtub in the bathroom. The hotel is nice, but there still has to be many things fixed to make it a "true" 5 star hotel: - There should be a coffee and tea maker in every room which you would expect a 5 star hotel to have. Because there wasn't any, we ordered coffee to our rooms with some croissants. We ordered four times coffee with milk, but only once everything arrived at the same time. Once we had to call THREE times to get the missing hot milk, sugar and croissants which they didn't deliver directly. For an astonishing price of 56€ this should DEFINITELY not happen. - Water should be replenished every single day. On arrival, there was a complimentary bottle in our room, but it wasn't replaced even once during our stay. This is really not a big request and true 5 star hotel's do offer this. - Amenities such as Q-tips and cotton pads should be replaced without asking every day if needed. This wasn't really the case, so we always had to ask the cleaning staff for some extra. - In both rooms there was no hotel directory. I can understand that maybe this is not possible due to the current situation, but as an example there could be in every room a QR code which you can scan to see things like the TV channels, the room service menu and many more. This would really make the quality of service better. One last thing to say is that as we tried to consult somebody with our bad room service breakfast experience, one of the managers approached us with an very annoyed and aggressive attitude, as if we did something wrong. This person raised her tone against us and didn't want to solve our problem which made us feel very uncomfortable. This is definitely not the way to treat your guests at any hotel and is unacceptable. All in all I can say that this is still probably the best and nicest place to stay in Aix en Provence, even though it has several issues which need to be resolved. These requests are really nothing special and only then I would cons"
"We had one night in Villa Saint-Ange as part of a Voyage Prive offer. The hotel is visually stunning, despite only being built in July 2019 parts of it look a lot older. The grounds are superb and you could easily forget how close you are to Aix en Provence which is no more than 15 minutes on foot. We stayed in Room 6 which was a Classic Room on the ground floor. Stunning, loads of period features and double doors which open out onto a nice terrace. Flat screen TV built into the mirror (looked amazing), Wi-Fi, safe, fridge but no tea/coffee facilities. Pool is absolutely huge and heated. There is also a small gym as well and loads of areas to relax inside and out. The hotel feels really sumptuous and luxurious. Staff were lovely as well. We did not have dinner at the restaurant but did have breakfast. This area incorporates the bar as well and is visually very striking. Lots of glass, high ceilings, beautiful decorations and lighting. Really opulent. Unfortunately the weather was awful when we were there but I can imagine a sunny day with all the doors and windows open would be amazing. Breakfast is table service and there is a lot of choice from hot and cold selections. My only slight criticism was service was a little slow but in fairness the food was superb quality and perfectly produced so worth the wait! The welcome drink was a really refreshing iced tea accompanied by cake, cream and fruit. Delicious but quite filling so don't have it just before dinner! We actually deferred it until we were leaving which the hotel was only too happy to accommodate. Parking was a car valet service and it was stored in a secure car park under the hotel. We did not pay for this so presume it was included as part of our deal. When we were ready to leave they loaded our cases, drove the car up to the entrance and handed back the keys. Very convenient!"
"You could call this hotel a hidden gem! More or less hidden on the side of a small street, but only at 5 minutes walking distance from city center, hotel Saint-Ange is a most beautiful new hotel offering well-done and large rooms as well as a superbe garden area. The outside pool by itself is worth a visit, just outstanding . A very nice and good restaurant is integrated in the hotel in a separate building close to the pool. Staff is just perfect, friendliness is the device. Just to name Léa at the reception, being so well attentive to all guest wishes. We will definitely return to this remarkable hotel. NB: the hotel has its own modern car parking under the hotel."