Popular Luxury Hotels in Astana
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Hotel Location
Near Baiterek |
4.66KM from city center
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Reviews From Real Travelers
Returning to Kazakhstan after the years, was very special to me. I wanted to stay in the best hotel of all. Everything is outstanding with this hotel. The lobby is spectacular (it's a special moment when you pass through the doors -special big thanks to the doormen with all your kind smiles). The rooms are large and comfortable. The large walk-in closet is really useful (moreover when you're spending a week). The bathroom is very luxury. All the technology is working well and perfectly useful.And the bed was exquisite.I was immersed in the timeless elegance and luxury that this iconic hotel is known for. Perfection and excellence from the moment we entered the hotel. A warm welcome really set the scene for our stay special thanks to Aigerim ¡). Outstanding in every way and staff simply brilliant. Nothing was too much trouble for the hall porters, receptionists and waiting staff and so very glad that we had such a heavenly time. Room exquisite and all aspects of this charming hotel were fabulous. The room was stunning, the bed was like sleeping on a cloud. The marble bathroom was beautiful with large fluffy towels and lovely toiletries. The food at Ozen restaurant was beyond delicious and the service was impeccable. A very big thank you to the all of the staff as they made our stay a memorable occasion, just want to highlight the names: Nurai, Zhansaya and didn't ask his name, the manager from Karaganda ( only memorized his home place ). The central location allowed me to explore the city's attractions with ease, from Baiterek to Astana Opera. Dining at The Ritz Carlton Restaurant was a culinary journey, with impeccable service and gourmet cuisine. It's exceeded all my expectations, and I eagerly look forward to returning.
- Guest User
I spent an hour trying to find the button to switch on the radiator in the bathroom, and failed. So, I went down to the concierge to ask them, to be met by the most surprised facial expressions and told me there is a button next to the radiator. It must be the most stupid question someone has asked, ever 😅. They of course offered to show me but I had already checked out. Maybe one day I will return and be able to switch on the radiator once and for all. But if anyone from the hotel reads this, I would love a picture of the button in room 1504, that would be greatly appreciated 🫡, so I can finally rest easy. But seriously, the staff were professional, welcoming and very helpful. They attended to my every need and exceeded every expectation. An amazing place to stay and definitely will come again if and when I am in Astana. I would like to thank all the staff at the lobby, concierge, restaurants and spa for being so attentive, thank you very much!
- Guest User
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Hotel Location
Near Korme Exhibition Center |
1.7KM from city center
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Reviews From Real Travelers
The hotel is nice, but the communication cost is too high. The assistant confirmed with me that I booked a high-rise river view room. It turned out that it was not the case at all. My room was given a view of industrial building wasteland
The spa is also very strange. When I came in, no one asked me where I lived. I chased after the whole spa to the locker room and asked me if I was a hotel guest. News headlines and the pool is a long walk from the locker room kind of like I have a cold anyway
The bar is even more speechless. The Bloody Mary is the worst salty and spicy soup I have ever tasted at St. Regis, like gaspacho. If this soup is called Gorbachev’s life as a cocktail, it is understandable. If Gorbachev comes and tastes it, he will be rejected The hot old tear called the bartender an expert
The bartender's comprehension ability is relatively limited, so don't ask too much, almost enough. His cocktail shape can basically make people go back outside Stalingrad. I saw the t34 all over the mountains and plains attacking me. His cocktail tile. It can be called the Soviet nuclear power. It is really a glass of red liquid in a cylindrical round cup, sprinkled with some white powdered cheese
I don’t think it’s very pleasant, but it’s very funny. You can come and experience it. There’s a feeling of powerlessness, that is, they really work hard, but they just don’t understand well. What you want and what you get are not the same thing at all.
- Guest User
There are flaws in the service - 4 *, but not 5 *.
The light in the room did not work properly.
But check-in was done 1.5 hours earlier and check-out 1 hour later, which is nice.
- Guest User
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