6 Avenue Foch, Auxerre, Bourgogne-Franche-Comte, France
2.2km from Auxerre - St. Gervais
"When I booked this hotel, I was under the mistaken impression that there was a restaurant because on their website I clicked through the "Offres Professionelles" - "Soirees Etapes" that included dinner and breakfast. After clicking the offer, the dinner element disappears and it's B&B. However, nothing on the website says that there isn't a restaurant - after all they do breakfast. On arrival, I was amused when the cordial Isabelle told me there was no restaurant. She advised me of a good restaurant, Poivreetsel, but after I walked there (just under 1km), I found it completely booked (Isabel did not offer to reserve for me) and then spent a good hour walking around Auxerre to find somewhere else. I returned to the hotel before 21h30, in order to have a last coffee and digestif but there was noone in reception and the bar was already closed. I found Isabelle outside the owners accommodation and queried how one could have a drink and she told me it all closes at 8pm, which I was not made aware of on check-in. I made a complaint but it seemed to fall on deaf ears and no solution was offered. It was very hot in France that night with a heatwave. I had a very disturbed night's sleep, which meant I missed the breakfast time, due to the air conditioning system, which in an archaic very noisy machine in the room, with an extractor tube connected to the outside via the window. Turning it off was the only solution but the temperature in the room quickly rose to uncomfortable levels. I was altogether very disappointed with the hotel as I had specifically booked it so that I could just eat there and relax after a very long journey, without having to go into the town itself. Isabelle was very polite but not very helpful to be honest. I think that they need to sort out their website so that it is clear that there is no restaurant and that one is not misled during the booking process, that all bar facilities close at 8pm and that the air conditioning is a noisy box in the room. It was not the stopover I had planned and I was very tired for the next day's drive and visit to Paris."
"Our room was an oasis after the outings and events we attended. The room had darkening blinds, wonderful bed, and bureau, large bath, sitting area and lots of decorations. The hotel itself was nice. Breakfast was served out back in the "garden", which mostly had grass, weeds and unattended beds. Parking was in one of two lots and you had to be very careful manuevering around. The owners were very nice and we enjoyed our stay."
"We stayed at this hotel at the start of our cycling holiday and had expectations that this would be a comfortable stylish hotel with professional service, surrounded by beautiful gardens. It wasn’t! The lady, who we understood to be the proprietor, who met us on our arrival, would appear to be in the wrong job. She seemed disinterested, without warmth, and unable to provide a friendly welcome. The reception area had a strong smell of glue or similar. The ‘gardens’ consist of untended weedy beds, with dead plants. The hotel has no restaurant. It has a bar but no staff available to serve you a drink. Our room was dark and dingy with no privacy as the window opened out onto an area set with seating for other guests. The air conditioning is old and noisy. We were due to stop for an additional night at the end of our cycling holiday but decided to stop elsewhere. Two stars as it had an ok breakfast. Avoid"