Top 10 Oak View Hotels

We took the grandparents to Amberley castle for afternoon tea. There was a big choice of teas, coffees and hot chocolates on the menu. The afternoon tea itself was a set menu but they did alter mine to account for allergies. The two course tea was delicious. Lots of food so we took 'doggie bags' home! Attentive staff too. Would definitely go again

The whole is as leisurely as ever, but the facilities are really aging, the room phone is not working, the shower gel pump head is also bad, and the restaurant menu is also backwards.

Mis-Sold We made a booking in January 2022 this included free parking and a hot breakfast consisting of bacon, sausage, scrambled egg and beans as we had always experienced on our many visits to this hotel since it opened. When we arrived in September 2022 we were told there was a £5 parking fee per night. The parking is managed by yourparkingspace and can be booked in advance for £3 per night yet the Holiday Inn Express charge £5 per night on arrival. We were told that the hotel had sold the car park to yourparkingspace who incidentally advertises that they manage car parks for hotels such as Holiday Inns and do not own them. This is not what we booked and paid for in January 2022 We were not advised of the parking fee in advance and neither was we informed that there was no longer a hot breakfast available which we only found out about on the morning of our breakfast and when asking staff we were told that it was a trial not to serve hot breakfast. The breakfast offered was a buffet style consisting of bread and jam, cereal cold croissants and mini muffins, orange juice, tea and coffee and fresh fruit but the oranges were rotten and pointed this out to staff who removed them and did bring out some more. You cannot do a trial on a guest that has already booked and paid months in advance for free parking and a hot breakfast and then decide you are going to charge for parking and no hot breakfast served without informing the guest beforehand allowing them to make the choice to cancel and make a booking with another hotel which we would have done given the choice and we will now not use Holiday Inn Express if this is how they treat paying guests. We will not recommend this hotel until they reinstate the hot breakfast and stop charging for parking we will look elsewhere. Hot breakfast is was/still advertised on the website trial or not! Please send us a genuine reply not a generated copy and paste