Top 10 Richmond Green Hotels

Checked in, but did not unpack anything, before having to leave due to a Melbourne lockdown being announced. Lost three nights accommodation and repeated attempts to negotiate any resolution (i.e change dates, waiver of fees, or partial refund, were completely ignored. They did not even acknowledge my four emails, so i wasn't sure they'd got them. I eventually went through Booking.com who were good, and advised the Melbourne Private Apartments - Collins Wharf Waterfront, Docklands refused to assist, as they had minimal other income during lockdown periods. Stay somewhere else, these people are no good to deal with.

This was a weekend ”staycation” for my 9yo son and I. For those not familiar with Melbourne note that the hotel is located at the Spencer Street end of the CBD so great if catching the skybus from the airport of watching the game at Marvel Stadium, not as good for the best shopping / dining that Melbourne has to offer which is more located up the other end where the Sofitel / Next Hotel / Grand Hyatt are located. Next hotel is the pick of the three is you're looking for accommodation at that end. Here is my honest feedback. Hotel is brand new in visually stunning - ooozes class and understated elegance. It's really a beautiful hotel and the views are truly amazing. We appreciated the upgrade to the Victoria Harbour view - it was stunning. The room was beautifully appointed - perfect. Service - overall good. Air con temperature in the room wasn’t working and it kept showing the temp as 22 degrees regardless of how low we set it. Needs fixing perhaps? Room telephone - pick up the phone and there is silence, could not call reception and ended up calling from the phone outside the lift. Sent the engineer over and he said that you have to press 'talk' when you pick up the handset. He said it happens all the time that guests think the phone is broken. Staff - wonderful and perfectly fit the Ritz brand. Turndown service never came, and we had to ask for fresh towels that night - when they arrived he said that he couldn’t access the room for some reason - maybe something to look into? Service at the Lounge was very slow - waited 25 for some vanilla ice cream, ended up taking it back to the room. Perhaps the biggest disappointment was the pool - it was SO cold. Probably explains why there was nobody in it. We were chatting to another guest who said exactly the same thing. You need to dial up the temperature. It's a real shame that we could not enjoy the pool as it could have been the highlight of the weekend. We were in and out in 5 minutes - so disappointing. The area around the pool is also quite cramped and really should have been made bigger but not much that can be done about that now. Also the pool area is not staffed which was a surprise for a hotel of this calibre. There is therefore no food / beverage service. As others have said... having to use two sets of elevators is really annoying to reach your room or ground floor but nothing that can be done about that now. I know some of these things are just ”teething” problems as it's still a new hotel. Hopefully they resolve in time.

Home away from home, very comfortable and aesthetically pleasing. Tim, on front office reception, is professional & accommodating and is the most important person as he is the image and first impression of your hotel. Wonderful property, incredibly centrally located right across the road from the Spencer Street and southern Cross station and the Bourke Street tram. A special thanks to the very pleasant Italian lady at breakfast, Didn’t catch her name. Will definitely return.

We loved our 5 night stay at the Westin. The service from the doorman, the receptionist on check-in and check-out and the breakfast staff was all exceptional. The location is great - great for transport, ideal for theatre goers, and really great for a good night sleep. What amazingly comfortable beds with great pillows! The rooms overall were magnificent. Loved how big they were, loved how big the bathrooms were and space for the two of us was perfect.

Had such a lovely stay here for my partner's birthday and everything went beyond perfect. We were very impressed with beautiful amenities in the room, the fabulous service, the delicious breakfast at Luci and in-room dining, the amazing cocktails at the Douglas Club and the new executive lounge. Would definitely be back and highly recommend if you're staying in Melbourne.

Very happy with Park Hyatt Melbourne, the service was excellent, and it feels very clean. The decoration is classic, and the size of the room is most comfortable. Amenities are ample, good quality. The day spa is worth every cent. Will return.