Top 10 Saint Clair Hotels

Stayed at the Pullman Penrith over the Christmas holiday period to visit the Blue Mountains. The experience was amazing over our 3 mights, 4 days stay. The rooms were spacious and clean, all the amenities and fittings were thoughtfully designed and functional. Beds were so very comfy, and the choices of pillows were amazing. We had such great sleep every night, it didn't even feel like we were away in a different place or bed. Sauna was a really nice addition, a great retreat for my parents and their friend, all in their 60's to go to after long days sightseeing in the Blue Mountains. For us, the gym was amazing, we made full use of the quipment over our time there and I've never seen such a fully fitted out hotel gym before. It's on the same calibre as a local gym you have to pay money for! And did I mention the restaurant? Daily breakfast was awesome, not a great deal of choices, but just enough to cater for all, including the picky eaters (aka kids). We enjoyed a full, nutritious breakfast every morning before going about our day touring the national park. Dinner at Marcel was beyond amazing. We had heard that reviews were good, so we booked a night to try the food. It turned out to be so good that we ended up booking again for the following night. Should've eaten there on our first night too instead of driving around looking for fast food. We also did Aqua Golf nearby which was super fun, even got my 60-something parents to swing a few, and my dad turned out to be a natural. My 12-yo turned out to be a natural genius too. He also got the chance to experience iFly just across the road, what a great once-in-a-lifetime experience. The staff was also super friendly and attentive. We'll definitely be back as soon as we get a chance in the future.

25 December 11:50pm I arrived at Hills Lodge after my husband had booked me in online. I requested an upgrade for my room which I mentioned I was willing and able to pay for but was informed I was in the last room available for the night a queen standard. This was a 15+ minutes conversation which matters because I had informed the front desk team I had just been discharged for severely swollen legs and high blood pressure needed to rest immediately. A lovely porter assisted me with my bags and acknowledged my interaction with front desk had been challenging and difficult to understand. When we arrived at the room the bed was not made the sheets were sloppy tucked under the pillows and the sheets werehanging out of the sides and there was a big dip in the middle like someone had been sitting there , I was SHOCKED I told the porter who tried to convince me the bed was made and it had just been made in a rush. I refused to settle in as I could tell it was an unmade bed , I then saw a bin with RUBBISH in it, 2 Pepsi cans, KFC packets and showed him, he checked the bathroom and saw towels on the rack and open soap at the sink. He apologised and told me he’d call reception to organise another room. He tried to convince me this was unusual for the hotel. I was still aghast as the cost did not correlate with this tardiness. The front desk then organised another room for me down the hall “an upgrade” they said. It was a suite with a separate lounge - however to my surprise I had been told there was no more rooms available when I checked in 30mins before and there’s no way they would have prepared a room in 20mins. The room was presentable but the curtain had a big red stain on it (forgot to take a picture) and the carpet dusty and old. I told my husband of my experience but because it was 1am on Boxing Day and the state of my body I had nowhere else to go. I stayed there till the morning and left early for personal reasons and thankful I did not have to stay another moment there. A few days later I called the hotel and told them my ordeal - the manager was polite but I was disappointed in how he kept trying to excuse the front desk’s behaviour. He told me how another guest had given the front desk guy a glowing review. I was not rude when I called him but just factual and encouraged him to make improvements for his team and in how they receive guests. His comments made me wonder why would the front desk treat me like that. I was unwell, with a baby in hospital and a husband away. Did I not deserve compassion and good customer service. It made me wonder was it the colour of my skin? I’ll never know but one thing I know is to encourage you to speak out if something looks wrong! You’re paying for this service and if you’re going to stay at Hills Lodge - good luck. I would not personally use my hard earned dollars to stay there. Very disappointed customer. Hills Lodge - excellence matters not sure how you got 4 stars but please DO BETTER!

The bed is very big, and it won't fall off when you turn over. I don't know why many beds in Australia are generally too small. The choice of this one depends on the size of the bed.

Stayed over night before trip to Western Sydney Zoo, 7 minutes away and across the road from Eastern Creek Raceway. Rooms are basic but clean, receptionist was helpful and obliging, made us feel welcome. On site bistro was excellent for dinner, food was delicious and the staff great. Breakfast was a basic buffet but tasty and again staff were really helpful and obliging. On site parking was available at no additional charge, although in open air it was well lit and very close to main entrance. Would definitely stay again.

Stayed here for 1 night while on a business trip to customers in the nearby industrial estates. Nice, spacious studio accommodation. It missed a breakfast restaurant. The study was adequately spacious, bed and pillows were comfortable as well. It had a community laundry room at the ground level which I used. For anyone who needs to stay in the Kingswood suburb, this is a nice option and I would also stay here again, as and when need arises to stay overnight in this vicinity.

It is hard to find GPS navigation here. The reception is very friendly and the environment is very clean. Originally we booked a four-person room, this time the accident rose to the 5-person family suite, the experience is good! And parking does not cost money, this is not common in hotels in Australia...

A great place for a combined venue with accommodation, dining and conference facilities. A bit off the city centre made transport to and from venue additionally expensive, especially for those coming from Sydney airport. Well serviced rooms and comfortable beds ensured a good night of rest after long days in meetings.

Since the city was so busy with their massive event, we decided to move outside of the city and this hotel was the best choice that we made. It was really peaceful and we had our best sleep here which is the first time for the Sydney trip. The room is spacious with beautiful little details and amenities. In addition, the service is excellent too, Eranja the Front Office Manager has always been helpful during our stay! They also have a sought-after restaurant complex which was so great in terms of foods choices and quality, as well as the ambience, never seen something like this before in Sydney, it is a must try!

We had confirmation for a 12 noon check in via email. When we arrived I was told that we do not do 12 noon check in times? I explained to the lady on reception that we had confirmation via email that it was confirmed for a 12 noon check in. When I showed her, I got a negative response. We where told that I would be contacted as to when the room will be available. We had to wait 2 hours before our room was ready, which was at 2pm. We where missing shampoo's and body wash, I had spoken to reception about this and was told that room service will drop them of to us, Well it took them 2 days to get to us after asking several times. Not a great 4 night experience this time around staying here.