Top 10 Schooners Hotels

Paid for my 2 rooms in full and when i got to the hotel at 3pm to check in they had no reservations for me they had me call the ihg line they had the reservations and that i paid in full yet the hotel said they could not do anything for me since it was not in there system. I was told that i would not have to pay again they would get it figured out. I had to call ihg and the hotel between 10 to 15 times while i was trying to spend time with family out of state. I had to change in there bathroom and get ready to see family because they could or would not give me my rooms that were already paid for. By 11pm they still did not have anything solved i had to pay for my rooms again they were more expensive than i paid the 1st time and ihg told me its the hotels problem and igh said it was the hotels problem. The manager at the hotel did not care at all that this happened it was not his problem. I was told different things each time i called. I heard we can not call the hotel then the next person i talked to said they wld call the hotel. I was told i cld not get a refund for paying for my room twice then was told they would give me one. Still waiting on confirmation that they are going to do anything for me at all i have called 6 times today and every time i get put on hold then hung up on i have been in hold for a total of a hr today to get nothing resolved. I got into my rooms at 1130 pm and i paid almost 900 dollars for 2 rooms that were not what i reserved. The hotel staff was not helpful at all the bathrooms were so small that you had to turn sideways to shut the door im not a big person so they were extremely small i will never never in my life even if its free stay with this company agian. I paid though the ihg site not a 3rd party so they have no reason to do any of this. It is now Tuesday i have been on the phone for 3 hours with no resolution im either gave the run around put on hold or transferred and hung up on

To whom it may concern : I made a reservation at the above Hotel for 14 days stay. I checked in 02/26/2021 and received an unpleasant welcome from the front desk by the name ”Allysann”. Unbothered by her demeanor, I settled in my room, today 02/27/2021 I heard a knock on my door about a smoking complaint from ”my room” that I obviously wasn't smoking in. Was I surprised? No. She claimed the smell was from my room without any proof so her I asked her to walk in and check, she did but was still bent on her claim and asked that I vacate the room/hotel premises in an hour. Literally without no proof but a smell only she can perceive. I have stayed at several, uncountable Marriotts hotels in the past 10 years without a single complaint neither have I ever experienced any embarrassment like this. Not only did she ask me to leave within the next hour, but she also mentioned I will be charged $200 for ”smoking ”in the room and will also be charge for the of 02/27/2021 that I didn't sleep in. To avoid unecessary drama, I decided to pack my bags and leave, barely 5 mins into my packing I heard another bang on my door, lo and behold it was 2 police officers standing right at my door. Basically there to enforce my removal from the hotel for no unjust reason. Not only was ejected from the hotel, I am being charged $200 for an unconfirmed violation claims, as if that wasn't enough, I am also being charged for an extra night that I didn't sleep in the hotel. This is the most embarrassing, unpleasant and outrageous service I have ever experienced from Marriott in my entire life. I recorded all the activities and intend to share it on my social media so others know not to visit that location and quite frankly believe the hotel staffs are being racist, the location definitely speaks a lot of volume. All of their accusations are 0% baseless. If you are a person of color, I'd say to think twice before staying at this hotel

Good hotel and no issues

We found the experience at the Eastland a little different than other hotels. We checked in and were given a map to building #9 which is the hotel building. The other buildings in this complex seem to contain longer stay units. So the lobby/bar is in one building and the hotel rooms in a different building. Going between them involved walking through the parking lot and among several other buildings. So, there is no staff in the building that houses the hotel. The room was fine - a typical hotel room. I prefer hotels with the comfort of knowing that there is a hotel desk and services in the building. This place felt like we were staying in an apartment building. It was all clean and reasonably well maintained, except the clanging elevator.

The staff was very nice. And we were happy to see how clean the rooms was. It was also larger than we expected. The shower was excellent (which my husband is very particular about ). I’m so glad we found this hotel - good location and good price.