Top 10 Segredos Hotels

I was pleasantly surprised at our accommodation here. We booked for a day-stay between our cruise and our late evening flight out of Rio. Service was excellent, accommodation likewise. I could find nothing negative about this place and would recommend it without hesitation.

Very nice apartment. Big, comfy and could see the christ the redeemer from the window.

Hotel well located for those in Rio de Janeiro on business, with easy access to the central area and Niterói. Very well decorated, beautiful environment and the rooms are large and in good spirits. The restaurant has great options, is very varied, and the food is very tasty. Breakfast, even with the protocols against the coronavirus, is well served, varied and very tasty. The best of all was the service, the whole staff very helpful and attentive.

We live near Rio, if we are going out for a night in Rio or taking Friends out this is where we stay! We book two rooms, One for us one for the nanny and children ! Spend the day by the beautiful pool, then walk the 5 minutes to the centre of Lapa in the evening! Its a fairly ”adult” hotel, but its suits us because of the location and the babies love the pool ! I would recommend staying here one or two nights to experience the nightlife, Spanish steps and the local vibe ! Breakfast is good but the ”oasis” factor is the big deal ! Downsides, checkin can be slow, but they promise me they are working on that, and for the price which is an absolute bargain most of the time makes this a no brainer ! The rooms by the pool are perfect and worth the little extra, the staff are great! I stay here once a month and cant recommend it highly enough ! Of course you get what you pay for, there is no parking, and it can get busy, but as someone who stays in hotels a lot, I recommend this as literally an oasis in the centre of the party district ! And its great value for money !

I actually had 2 comfortable nights at this hotel but their website just kept on charging my credit card over and over. Thankfully, it showed up on my phone, so I was able to inform the staff and show them the receipt at the time. A very helpful front receptionist said he would contact the finance department and that when I checked out early the next morning' it would all have been rectified. When I went to reception, no one could help and I was told to wait for the manager who would be on duty after my flight left..... So far, no response from this hotel and no money back.I've contacted my credit card provider and so I now have to battle to get my money back. My experience of checking in was in I’m afraid to say, truly awful. I arrived at 5am and the older gentleman checking me in was ignorant. Apparently, he was the ‘English speaker’ on duty and he completely ignored me when I asked a question. I received no information whatsoever about breakfast times, where facilities in the hotel were and he didn’t even have the good manners to look up at me when I checked in, he just opened his hand for my passport. He started huffing and getting obviously irritated when I asked if it were possible to arrange a later breakfast as I wouldn’t be getting to bed u TIL 6am, despite having to pay for the hotel for the night before. The guy actually just ignored me until I asked him directly and he didn’t even look up and said ‘no’ in a really annoyed manner. Great customer service, thanks! Thankfully, when I had need to speak to reception staff during the day, this was a much better experience. I spoke to a young woman and on another occasion a young uni man who were friendly and helpful, so much so, I decided to stay again on my return trip the following week. That was up until they kept charging my credit card, firstly through the own hotels website that said the transaction failed but charged the credit card and then again when duplicate monies had been charged by the hotel. Mistakes happen. It it how quickly and satisfactorily they are sorted that makes the difference between staying there again and avoiding it. Would I recommend staying here? Yes, breakfast is good and the hotel was clean and quiet on the 19th floor. It is dated and could do with updating but it is not bad value when they don’t empty your bank account! Just pay in cash if you’re staying there and avoid that nasty old man on reception who works at night.

The hotel has a good structure. Near the pharmacy, laundry, conveniences. I found the restaurant as the highest point. Good price and excellent food quality. Wonderful swimming pool. Good game room. Very beautiful view of the cover. The weak point is the parking, a little dark, nor a pleasant smell, difficult to get in and out.

I found Ibis New America by chance on Google trying to find some place in Rio de Janeiro to go to Rock In Rio. I booked the time for the best value. I didn't think it would be such a perfect location for the event! Besides being a meeting point, the site's infrastructure is excellent, offered a coffee with numerous delicious options and completely responded to what we needed. I would like to congratulate especially the receptionist Lucas who has done a wonderful service and has done everything possible to keep us from losing the transport!

Roupas de cama limpas e cheirosas, limpeza do quarto excelente, atendentes muito simpáticas e gentis, garçons e garçonetes do restaurante do hotel muitos gentis também, tanto eu quanto a minah esposa queremos dar nossos parabéns a toda a equipe do Hotel, sempre que vamos ao Rio ficamos hospedados nesse hotel e nunca tivemos nenhum tipo de problema. Nota máxmia para toda a equipe de trabalho.

Positive Points: -The crew are very kind and helpful and I really liked them. -The breakfast is normal. Negative Points: - The flash tank in the bathroom had a problem in the room and many times I asked them to fix it. - No drinking water in the room. - AC in the room was making a lot of noises which was old model. - There was no kettle in the room. - This hotel is too far from the city center and is not in good neighborhood and is not safe to be outside at late night.