3620 West Avera Drive, Sioux Falls, South Dakota, United States
"Arrived Friday night and if we didnt have invitations out for a birthday party we would have found somewhere else to go. The vanity area has lights burned out, bathroom has a broken tile that pinched my foot, we found 3 articles of dirty clothing, the tvs werent plugged in but they are mounted to a wall and the outlet is behind it so that was a challenge, and it was overly warm (so we turned the temp down). Woke up the next morning and it was 5 degrees warmer. We then (9am) called the front desk to ask if there is a trick to these thermostats. They said maintenance comes in at 10 am and they would send someone up. A little after that I go downstairs n hear 2 employees makin jokes about the girl in 331 who doesn't know how to use a thermostat. In the mean time our room is getting warmer and the hallway is an ice box compared to our room so we propped our door open and put fans in the doorway to try bringing in some cooler air. Then the head housekeeper comes down the hall yelling at her staff and asked if anyone offered us housekeeping services. We advise her they did and ask if she knows of any tricks with the thermostat. She said she is maintenance right now because they dont have maintenance on weekends. She comes in and says the thermostat is new so maybe we should try closing our door. We then pointed out the temperature difference between the hallway and our room and told her I am six months pregnant and need this fixed asap. After pointing that out she decided to check the circuit breaker and shut everything off n then turned everything on again and it still didnt work. Eventually a man (i believe his name is Chris) comes to our room and says he is maintenance (the actual maintenance man told us Chris is not maintenance). Chris pushes buttons on the thermostat and then takes the picture covering the circuit breaker down(in that process he knocks a bunch of stuff down and off of our food table including a hotel glass and the only thing he said about it was "oh well atleast that was a hotel glass" but never did he apologize for knocking over a bunch of stuff on the food and drink table nor did he try to help pick it up)and shut everything off and then turned it on again. He then goes to the other room (bedroom) and takes a pannel off the wall and messes with a bunch of stuff in there and looks at me and says "i can hear it running so it seems fine to me" and walks out leaving a (approximately) 12" and 6" screw driver on the toddlers coloring table. As he walks out the door of the hotel room he tells the guests in that room that another maintenance guy will come take another look when he comes in later today. The temperature got up to 86°!! The next maintenance guy didn't come in until the next day!! He came in and checked the thermostat and messed with those buttons as well. He then goes to the bedroom and removes the pannel from the wall (and tried to shove it into a balloon arch taped to the wall and popped 5 balloons so i rushed over the"
"Hilton's brand is also a drop! The room is a suite with living room, kitchen and facilities! Forgot to take pictures, busy on the road, this shop is next to the highway, it is very convenient to get on and off the road! Special thanks to Ctrip.com, I accidentally made the mistake of time, booked the next day's room, contacted the customer service, they responded quickly, immediately helped cancel the order for free, let me re-order the room of the day, and deal with it very quickly. All right! Let us stay in the room and get a good rest. Ctrip.com is trustworthy! As a veteran fan, I have been using Ctrip to book hotels and air tickets, but I have not switched to a foreign network like booking. Hope is getting better and better!"
"Hotel is right off the interstate but set back enough there wasn't any traffic noise. The hotel itself was also very quiet. Room was very clean. Decor was a little outdated but well maintained. Breakfast was typical hotel style food but several options for food and drinks. Staff was all very friendly! Will stay again!"