Top 10 Spinoza Hotels

Can’t fault the hotel - with exception being two things. 1 - Laundry service. It shouldn’t take two days to get laundry back. 2 - Bartender …. You should employ at least one permanent bartender behind the bar. Many students working at the hotel who don’t know how to work the bar.

Pleasant hotel, however without doubt the worst customer service I’ve experienced. I initially booked via booking.com where no upfront payment was required. I had to make an amendment to the booking and cancelled booking.com and booked Direct with hotel. I was travelling with my wife for business and to meet with Dutch colleagues at the hotel. On arrival at the hotel, I was informed they had 2 bookings for me. I advised this was a mistake and the receptionist told me that it was ‘no problem’ and the second room would be cancelled. The next day I received an email cancellation with an invoice for the 2 nights which had been taken from my company credit card. I explained that the booking was an error but the response inferred that I was lying and had booked the room for other unknown guests. Had I have known I was being charged for the room, I would have found someone somewhere who could have used it. Eventually after some e-mails I was offered a refund for the 2nd night on the basis that the hotel wasn’t full that night. I asked for a manager to review the situation and for refund to be credited back to card I paid with. I have received no further communication from the hotel or any refund. I spoke to my bank who advised the hotels position was that 2 bookings had been made and were therefore chargeable despite e-mails to contrary re refund for 1 night. I have stayed in a number of hotels in The Netherlands for business and never experienced such poor service. On a plus point, the hotel is quite nice and is in a nice town, but will not be visited again by me.

I know the buildings well. I got married in the palace section in 1984 and went to school in the school section in the 1960s. Lots of memories. Room was good, service was nice and dinner I had was tasty. I can come back.

Very friendly and supporting staff,large room and confortable bed.Great location very close to train station(not noisy).Just few minute to city center.Girls and boys who working in receptions was very helpfull and kind.Nice and confortuble hotel.

Good hotel, spacious rooms, very responsive. Furthermore, all hotel information (breakfast and check-out etc.) is available on TV. All right, but someone should tell you when check-in.

The room was extremely clean, the bed comfortable, and the students were friendly and accommodating. The lighting system was a bit challenging to figure out and did not always work well. There was no air conditioning our first night but as soon as we mentioned it, it was fixed.