Top 10 Tangcity Hotels

Beautiful environment, good service staff

The hotel is very new, the facilities are perfect, the swimming pool is not big, but the water is very clean. The attitude of the service staff is very good, the breakfast is rich and delicious, the best choice in Jakarta.

Convenient location for attending the event at ICE. Staffs are very friendly and helpful. Room space is good and comfortable. The service and food at the top floor restaurant needs to improve. It's taken too long time to get the food and it's cool already.

The lobby is not located in the ground floor and unfortunately none of the staff informed us until we got confused and asked but the concierge staff were friendly and helpful though. Receptionist helped us to check-in and offered to join the JHL membership so I did (need to download the app which quite troublesome). Anyway I joined the member and the receptionist gave a voucher for free welcome drinks that we can use in the restaurant. The voucher only valid for 1 day so after rest for a while, we decided to go to the restaurant to use the voucher. We went to the restaurant in G floor I guess I can't remember (around 4-5 PM) and the staff told us that the restaurant already closed since they need to prepare for breakfast(?) and advised us to go to first floor to use the voucher and again the staff didn't even let us which first floor and how to get there. So we went up to the lobby / receptionist counter to check and the receptionist doesn't even know where we can use the voucher and instead, she asked me back which first floor was the staff referring to. In the end the staff called the restaurant to confirmed and guided us on how to go to first floor. When we arrived in the restaurant at the first floor, the staff told us the we can't use the voucher, the voucher can only be use on the restaurant in G floor and the first floor's restaurant is only for dinner. I don't mind if the voucher can't be use after specific time but the receptionist mentioned it will be valid for the whole day with no specific time. After went back and forth between restaurant and reception, we have no intention to use the voucher anymore, so we went to the receptionist and gave the voucher back. The manager - Ms. Jessica was very friendly and listen to our story. The F&B staff were not friendly and there was no communication at all between F&B and Front office. The room was okay but they didn't really checked the room, the phone was not even charged and we can't use it, I have to go to the other room to call the receptionist.

located in tangerang,this place is connected to tangcity mall. it took about one hour just to checking in. in the room there were some stain spots on the wall and the sink was not clean enough

The shuttle service is terrible. First, I arrived at CGK T3 around 00:30am and I have called the (shuttle) driver multiple times to no avail. I opted a taxi and paid more to save the time. Second, the next day when I told them that I will take the 11:00am shuttle, it did not shown until 11:15am. Once again, I opted a taxi in order to be on time at the airport for my next connecting flight. Better to not mentioning that the hotel have shuttle service than having to experience this disappointing service. Thank you!

The food is very good, the location is very convenient, very close to the airport, the overall environment is very quiet, the room is large

I took a shower and the room is floating with water, not sure where it came from. I was too tired so didn’t ask to change a room. Except this little incident, rest of the stay was fine.

Traveling from Bandung I took the three hour train ride and then taxied to the airport. Arriving at the hotel, so easily accessible and right in Terminal 2 was a great end to the journey. Checking was efficient and Dafa brought my bags up the stairs and directly to my room with charm and a smile. When I left to catch my flight the next day, I was ready before the shuttle so Ahmad accompanied me from the hotel to the sky train both so I would find my way and so he could manage my two heavy bags. My whole experience not only made my morning flight out of Jakarta international Airport convenient, the care and attention to detail added to my entire journey. Having a choice of free transportation options at your disposal (shuttle every 30 minutes at the top and bottom of the hour, and sky train a 7 minute walk) makes it simple and convenient for any traveler. Oh, I almost forgot—the East meets West breakfast buffet was delicious. And the rooms were so quiet I never heard a plane even though I could see them.

Excellent service. Very friendly staff, eager to help. Nice restaurant which is open until 1am, we arrived on a late flight with jetlag so had a meal at 12:30am. Everything very new and clean. Big lg TV in room. Had a very good sleep, lovely comfortable bed/bedding. Good to be near the airport. Easy to arrange late check out which helped with the jetlag. Well done to the staff!