Top 10 The Frog Hotels

It is with considerable disappointment that I pen this review. Our experience at SANT JORDI, a purported 5-star property, fell drastically short of our expectations and has left us questioning the credibility of its rating. Upon our late-night arrival, we were eager to unwind and revel in the luxury amenities, especially the bathtub, which was a pivotal factor in our selection of this hotel. However, the excitement quickly morphed into disillusionment when we encountered a large, unsightly brown stain on the side of the bath, resembling feces. This egregious lapse in cleanliness prompted immediate communication with the reception, an interaction we hadn’t anticipated. Our subsequent meticulous inspection of the room uncovered more shortcomings: black mold inhabited the shower area, posing a severe health and safety risk. Furthermore, the water tap, when operated, emitted a noise so intrusive that it had the potential to disrupt the slumber of other guests within proximity. These occurrences were not only inconvenient but also reprehensible, considering the supposed standing of the hotel. Our concerns, articulated at check-out, were met with assurances of a full refund for the inconveniences suffered. Despite this promise, the refund is yet to materialize, adding to our grievances. Our stay at SANT JORDI was marred by unacceptable cleanliness standards, glaring maintenance oversights, and unfulfilled promises, all incongruent with the hotel's purported stature. We left feeling deceived and distressed, far from the rejuvenating experience we sought. It's imperative for prospective guests to approach with caution and for the management to institute immediate rectifications, lest the hotel’s reputation suffers irreversible damage. Rating: ⭐☆☆☆☆

We love Arenys de Mar and usually opt for an apartment stay. We wanted to relax before our son's wedding so chose Vila Arenys. The staff are extremely helpful. My husband needed his waistcoat tailored and Maria insisted in coming with us to help with the communication with the sastre. Room was really comfortable and we slept well. Location was very central and easy to get to from the station. The Chocolat is amazing and the coffee is the best for miles around. Arrived as travellers and left as friends.

Very mixed feelings about this hotel. The good points The hotel it's self is very nice and spotlessly clean the rooms are a good size with great views of santa susanna and the beach, loved the lobby area with the table service and bar the staff where always very attentive with a smile, the pool is great it's got a great sized pool. The bad points One of the biggest things for me being a none smoker is having to constantly walk past people smoking outside the back door leading to the pool area nearly every time I walked out the door there was at least 2 or 3 people smoking sometimes a group of maybe 10 or 15 in the evening it's discusting there needs to be a smoking area away from the main areas or entrances. Santa susanna it's self is very nice but we found it to very quite too quite in fact there was no entertainment anywhere the entertainment in the hotel wax very poor. The room keys we was constantly having to go the reception due the card keys not working (they was nowhere near our phones). The food breakfast that was included was very nice, the Mexican restaurant called la pergola wow I've never had a food like that it was disgusting I ordered fajitas I expected fajitas but what I got was more like a chicken stew it was the worst Mexican food I've ever had, the pizzas are frozen so after that we never ate there again. If you want a relaxing holiday in a nice hotel with no entertainment it's great book but if you're under there age of 65 and like a bit of entertainment at night this is not the place for you it felt like sometimes without being rude we was in a retirement home with the age of the guests.

Exceptional from all levels , the location is just in-front of the beach and with a magical view. In the center of everything around restaurants and shops. The staff are amazing , very helpful and accommodating for any recommendations and reservations needed. The interior of the hotel is just indescribable with amazing view of the sea. Every room has different unique finishing and very clean. we stayed there with the family for 1 week and we really wished to stay longer as it really felt home. The breakfast is very fresh and coffee is a must try ! Highly recommended and definitely it will be our destination. Thank you Maria and all staff for this unique stay!