Top 10 The Lucky Hotel Hotels

I’ve stayed here before, but my most recent stay was underwhelming. After I checked in, I got the luggage from my car. I had quite a lot with me and I was loading it on a trolley (I was clearly struggling) and 2 staff members stood there talking and just watched me! After I loaded everything on and was pushing it inside only then did one of them reluctantly ask ‘are you right with that?’. The very long corridors were inconvenient to push so much luggage with no assistance. While my room was clean and tidy, I noticed when I got into bed that the sheets smelt as though they had been left in the washing machine too long and had that odour to them. I didn’t bother complaining as when I checked in I was told they have me in a disability room because ‘that’s all we had left to put you’. The smell was so strong that when I got home I realised my pyjamas had the same odour to them. I got room service one night and the food was awful. Staff member who checked me out was lovely, and this time, a staff member immediately offered (politely) to help get my luggage in my car. I would give this hotel another chance purely because other times everything has been fine, but this experience was not so great!

This hotel is in a perfect location and the staff make you so welcome . Rooms are clean and comfortable. James and Daniel at reception are very efficient , lovely lads who instantly made us feel so welcome and continued to look after us throughout our stay . Can’t wait to come back

Lovely hotel in central location. Staff very nice & helpful. Recommend paying the extra & get valet parking as other option can be confusing to begin with. Roof top bar was lovely but music very loud. Love the Kevin Murphy bathroom products. Yes, we would stay again when in Newcastle.

Conveniently located for our purposes, the apartment was clean and well appointed. Easy access, secure parking, all amenities including laundry and kitchen items provided. Secure garage parking was a plus, but very tight to get into with anything more than a small vehicle. Strict rules on numbers, noise and parties, but for us this was a plus as it meant a quiet and restful stay.

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