Top 10 The Mill Inn Hotels

The place is nice, staff great. Unfortunately I can not split the stars so please read this. The one star is just and only for the Spa, and it's management. Today I booked a duo scrub to do something nice with my daughter. On the website it is written: Scrub, cream, and head massage for 2 people.50 minutes, 98 euro. This is misleading and totally unfair for the client. We get in and we have 1 masseuse for 2 people.So technically I am paying 49 euro each for 25 (it was 20 at the end) minutes, and not for 50 minutes. Again: THIS is not specified on the website. We are sitting on no bed, just some estethician chairs which put your head lower than your body, totally uncomfortable. Totally low standards. We get scrub on 4 parts of our body: lower legs, front arms, beginning of your back and belly.And we are asked to turn. So only front Then we shower, and with the swimming suits on and with the face towel we get (small) it's totally impossible to get the scrub out. I remove my swimming suit, and I ask for a shower towel, while I am trying butt naked to climb on the chair again. Then comes the cream on the same 4 spots. At my question : why don't we get cream on hands and feet, she says that: The cream makes the feet sliding and the client could fall (!!) And: Masseuse has a phobia touching feet. (Really??? Who hired you?and why don't you do facials then?). Last is the head massage of 5 minutes which it hurts because the amount of oil is non existent. We leave and we paid 98 euro for half a treatment, a partial scrub, a partial cream, dry hands, feet, and lower back, and scrub all over places that I can't name. Masseuse pretends not to see my disappointment or she doesn't care That's a rip off. Nowhere on the website are these things mentioned and we were not informed upfront that the treatment would be only for 4 parts of the body and the masseuse was phobic. I didn't get the choice to stand up and leave, instead of being robbed off I go to complain to reception and the EXCEPTIONAL Lucy (excellent customer care) talks with the spa manager. Obviously the management hired the phobic masseuse so that's the standard. Amateur hour I don't get any excuses, and only 23 euro off the bill. Poor Lucy is left to represent the Sanadome and the shabby operation of a cheap and amateur spa management. She offers me drinks. I appreciate it. I would go back to the hotel and to the thermae, however I won't book a treatment ever again. And so should you do as well! Note for Sanadome management: This kind of service which is obviously incompetently managed from a third part, lowers your standards and your stars. Thank you Lucy, you are really what customer care is about

I spent a Sunday and Monday night there; paid by my host (the university). Great choice on their part. The room was well appointed except for the somewhat small safe which would not accommodate my laptop. That said, the place is quite safe (access to the guest rooms via elevator that requires guest access card), so I just left it in the open. There's a coffee machine in the room and you can get extra capsules from the front-desk if need be. Toilet and shower are separate but, yes, as JapanGirl has mentioned, if you are not alone, you need to feel quite comfortable with your partner ... Wifi is stable and pretty fast, also on the ground floor/brekkie area, tv has some English language channels. Brekkie is fabulous and plenty. The ground floor is separated in about half a dozen areas and you can have brekkie in an ambiance of your choice. I had a colleague over for an hour to discuss one of her projects and ordered a cappuccino for her. When I wanted to pay for it, I was told that was fine. Everyone on the staff is super-nice and helpful. Good vibes. Really quite liked the place.

(in english since its understood by a larger audience). For a 4* hotel beds with deep holes in them are simply not acceptable (see photos) . Especially not when the hotel is advertising with their excellent bed quality and even offers to buy the beds with a brochure placed in the bedroom. What a laugh we had... We discovered late at night once in the bed about the bedstate (we came back from going out) so we didnt want to go to the desk again and change rooms. Wish we did in the end because we both slept very bad and woke up tired with backpains (which I dont have anymore since a long time now). By checking out I was asked about my experience so I gave my opinion. (which I would have done anyway). I was asked why I didnt tell about it straight away so I explained we went out etc and said that these beds are just unacceptable and therefor I ask at least part of our money back. Just be realistic: in a hotel the bed is one of the most important aspects of a stay. She couldnt refund anything she said. I asked for her manager for which she replied that she was the manager. I still had to wait and saw her talking to another employee which I think is real manager (lying) . After she offered an upgrade for my next stay which will ofcourse not take place. Since no refund would take place I told her I will write a review instead. Not for not getting a refund, but for the fact that this unacceptable fact was not compensated by my satisfaction. To be honest I dont see any other way they could have compensated other than making a refund anyway. Good luck with your policies and bad beds. I hope people serve themselves better than choosing your fletcher hotel.

I don't know when I've been a hooker, Van der Valk is always good, so a 5-star review.

Clean hotel and excellent location right next to the train station and walking distance to the town. Good size room. Bathrobe and slippers provided I didn't eat at the restaurant, breakfast was basic but had bread, eggs, cereal and fresh orange juice.

Hotel is very well located at the end of the hippe shopping street where also many restaurants are located, near the Great Market, Waal Kade, Kronenburger park. Our room was apparently in renovation because there was an intrusive paint smell and paint traces on the bathroom floor which were not yet removed. TV must be connected and reinstalled. For some, perhaps details, but should be in order.