Top 10 The Waverly Hotels

The location was great, the room was ample and well laid out. The best part however was the staff. Every single employee was warm and welcoming. In particular, Hansol went out of her way to take care of us and help us get through a mistake made by booking.com. She made sure we were comfortable and well taken care of. Our trip would not have been the same without her!

I loved using the Wilshire for my wedding hotel block. We had a lovely welcome dinner for our out of town guests which was so not only convenient, but also lovely. Food was a buffet, we had a bar with beer and wine, and the lighting/atmosphere was beautiful. Not everything was perfect (things happen) but the customer service went above and beyond. They made sure to correct their errors, give refunds where appropriate and were so kind and made me feel much better. The lobby was also great for larger groups to gather and enjoy some extra time before and after the wedding events. I would definitely recommend them!!

I booked the bridal suite for my wedding with the intention to use the jetted tub to relax the night before, but I did not receive this room. Instead, I was given two adjoining rooms for some reason. Julianna, who had set up my room block, never responded to any requests for contact from the staff or from me. It's been over a week and I still haven't heard from her. Fortunately, I was refunded for one of the nights, but no one ever actually informed me of this (I found out through an automated email). This was a big headache to deal with the night before my wedding! For positives, the rooms themselves were great - clean and spacious. The courtyard was a lovely space to meet with a few of our other guests and I appreciated that we could bring our own food and beverages. All of the front desk employees we interacted with were very nice and helpful.

The company is on a business trip and lives here.

I expected a tad more for the money I paid here. I had thought Livingston - so more upscale of rooms...and I even paid for one of the newer rooms. It was clean and I appreciate that and I had zero noise at night so that was great. I was apprehensive upon check-in b/c when we parked, there was a guy smoking **** in his car next to us. On check-in they give you a waiver to sign - a very long waiver so I read it. Part of it was you had to request housekeeping the night before (no big deal) - but there was a very large section on parties. Zero tolerance for it and will be fined or even kicked out for multiple calls. I applaud that aspect but I started questioning why there was a long waiver for that. THEN, the guy said it's an extra $75/night (that will be refunded to you if you cause no trouble). Which set off red flags for me - obviously, they've had a lot of problems in the past. In the room - there is also a sign that if you smoke **** (or anything) in the room you're being fined. Now - all that said - we had zero problems - but also not too busy when we were there. The hotel is large and definitely can host weddings / conferences so this is one way for them to limit the noise violations - or smoking/drunkenness. Again - I applaud that b/c I want to be able to sleep at night. Overall - average hotel that I think is in a bit of a need of an upgrade.

The room is large and the environment is good

Always my go to Location when I'm in the area. What I like the most is the easy access off of route 80, the parking lot is large enough to park oversized vehicles.The rooms have been updated, and the staff always will try to accommodate my requests. I've used the Ford room for my Company meetings the room is clean and ready when I arrive, Although the staff as changed over time. I do miss Danelle she worked the front desk on the evening shift she was great ! The gentleman on the front desk over night is pleasant I usually get a ”have a good day” from him when I'm sneaking out in the early morning. I did have an interaction recently with the young lady on the front desk with the dog. I was trying to get the dogs attention, she asked please don't talk to the dog and went on to tell me that her dog was a service animal. her tone seemed abrasive at first, then I realized there is a reason why she has the dog with her. I told her I was sorry and to have a good night. I would recommend this property to anyone.

We're Bonvoy members because we like Westins. According to the Marriott corporate website, the Marriott brand and the Westin brand are both considered “Premium” Bonvoy properties. As such we expected a similar level of service to what we've received staying in Westin properties. Unfortunately this particular Marriott is a stunning disappointment. We arrived at the property for check-in to find there was no valet parking. They charge a parking fee of $15.00US, which they charged by default, even if you have no vehicle there. Several of our friends who arrived by taxi had been charged. They had to call back and get the charges removed. In addition, there was no staff at all to assist with baggage. Everyone had to haul their own. There was an exciting scavenger hunt to find a luggage cart whenever you needed one. The rooms are clean and present well. I appreciate that there are walk-in showers instead of tubs. I question the choice to use a vinyl composite flooring instead of carpet. The hard surface makes the room noisy, the floor cold, and has a very “Super 8” feel to it. As with the Westins, the beds are quite comfortable. We originally intended a 7 night stay, but due to reservation issues we opted to cut back to 5 nights. I've called the property a dozen times over the course of 14 months to reserve a hospitality suite for the week. The sales manager here is either incompetent, lazy or both. In that 14 month window she was unable to fulfill even this exceedingly basic request. She ignored every single one of Marriott's 5 core values and ruined a trip we've been planning for three years. Our first experience with the on-site dining elicited a mixed reaction. The food was better than expected, and our server was extremely accommodating. We had a table that ended up being 12 people (started with 6, expanded as additional people arrived). Some left and others took their spots. All told we were there about 2-1/2 hours. The hostess was quite cranky, apparently it was inconvenient for her that we were still buying drinks and chatting. She pointed out a few times that we couldn't stay long, as she had another group coming in. That struck us as odd, as she'd told us earlier that they don't take reservations. Even our server was getting annoyed with her, probably afraid she was ruining his tips. We found that breakfast service is short, closing by 9:30, and the staff member in charge of the lobby coffee was quite anxious to shut off the coffee machine Friday morning, even though several of us were gathered in the lobby chatting and...wait for it...drinking coffee. Apparently she was afraid the guests would avail themselves of...guest amenities? There was no coffee service at all on Saturday or Sunday mornings. Hotel tip: Anyone staying at a property Marriott considers “Premium” shouldn't have to order coffee delivered. The convention space is nice. It's smaller than most I've been to, and really too small for the convention we were attending. That