Top 10 TPC Sawgrass Hotels

The agent making the reservation assured us the beds were firm - FAR FROM IT, they were very soft. Room service is only every other day - for a place costing well over $200 per night - that is ridiculous. No complimentary breakfast either. So many cost cutting measures that for this price, we will stay elsewhere from now on. Told housekeeping about a sulfur rotten egg smell coming from bathroom drain in our disabled access room, but nothing was done about it. And - furthermore - beware when making your reservation - if you think you will get military discount - be advised that only applies to active duty military, not retirees. I complained to Marriott about being denied the military discount at the Courtyard Mayo Marriott in Jacksonville FL. Number 1 - Their own agent handing the reservation knew we were retired military yet quoted us the military rate - that alone should have enabled a refund. Their agent made the mistake, not us. Number 2 - I looked at the website just the other day and it just says ”government/military” does not specify ”Active Duty military” - the Marriott's response said their ”policy” is active duty, etc - but nothing about making sure the drop down menu online makes that clear. Number 3 - Our daughter's husband is at that same Marriott - checked in on Sunday, 26 Feb - and RECEIVED the military discount and he is retired military. This policy is not being applied equally, that is for sure!! Very disappointed about the ”bait and switch-ness” of all of this.

First the good - Excellent service at bar, restaurant, and front desk. Recognized titanium status multiple times, which is nice. Filled all requests for water, coffee, towels, and blankets to cover the bloodstained, disgusting furniture in the room. No complaints about the staff. The views from the patio in our Villa were exceptional and relaxing after golf at TPC. The discount on golf at TPC is great too! Now the bad - The Villas are at least 5 -7 years past their renovate by date. Incredibly dirty. Maid service was horrendous. Hair and dirt everywhere, urine smell, trash on the floor, etc., etc. Someone spilled coffee outside our room and it sat there for 4 days. I've never experienced this level of dirtyness in any Marriott property ever, despite numerous requests for cleaning. The furniture in the room was beat up and seriously stained. We put blankets over everything to sit on it. The restaurant furniture is frayed and stained, as well. We also felt nickel and dimed with the $7.50 upcharge for scrambled eggs on the complimentary breakfast and the $20 fee to park in front of your Villa. Where else were we to park? The resort needs a major renovation. I'm not sure how they retain the Marriott flag. It's a shame, because it could be really nice hotel. If they rebranded as a Fairfield Inn (as the Ritz Carlton in St. Thomas did) to gut the Villas, we'd get it, but it would still be dirty and tired.

Husb. is Mayo Clinic patient. Had Outpatient Surgery at Mayo 7/20/2022. Arrived at hotel.. very close to Mayo, with our 17 yr. Jack Russell. Stayed two nights. Excellent facility. Clean, quiet. Studio room had full fridge, microwave. Sitting area and desktop were very convenient… and the walk in shower had safety features that weren’t glaring. The bed was sooo comfortable. The am breakfast was terrific! Hot waffles, eggs, oatmeal, fruit., Coffee! On a 4 am doggie out, the staff was cleaning the already spotless floor, happily listening to music and making sure things were in order for the day. The outside pool area is private and I wished there was time for a swim… maybe next time! And there will be a next time! Gracious hospitality made an anxious situation very calming . ThANKS!😋

On July 5, I booked a room for 2 nights at this location through the Hilton website. I purchased the Hilton honor advanced purchase rate (which is non cancelable). Today the Hilton honors rate is $30 less on the Hilton site and much less on 3rd party sites. As a Hilton member where I booked events and meetings at Hilton properties, I thought there will be no problem with a rate adjustment (right?) I am a HONORS MEMBER. WRONG!!! The run around and wait time I experienced was more than an hour. I spoke with 3 people who all blamed the next person. The first woman said her screen wouldn't allow her to change the rate so she sent me to Louis at the Hilton advanced purchased dept. Louis said there was nothing she could do because it was their policy not to adjust rates on a pre purchased reservation. She also said the first person gave wrong information. I asked to speak to a supervisor. This woman named Satima said because I purchased the room on July 5 and today was July 17 that was more than 2 weeks ago. Wrong....do your math that's 12 days ago. She worked in the ”Diamond department” which she said was part of Hilton Corporate. So each employee blamed something for why they couldn't adjust the rate. Now when I called the hotel directly at 904-280-1661 they don't answer and eventually it goes to a disconnected cell phone number. So what are the advantages of being a Hilton Honors member? Nothing as far as I can see and their customer service is horrible. Stay at Marriott or Hyatt or any place else but not at a Hilton. You would think that after Covid they would do anything to keep business. This is just really bad business and a scam to keep money. Next I will call my credit card company. Just thought I should share this because being ripped off by this company is something that people should be aware of and should steer clear of pre paid rates and anything Hilton.

Front desk staff couldn’t care less about your stay. After checking in, I found a bedbug on my bed. Yes…I always check the bed for bedbugs and to date have only found 2…ever. I took a picture of it and showed it to the front desk clerk who had NO response. She looked annoyed and then asked a non-English speaking housekeeper to go to the new room with me. She didn’t speak to me directly; no apology/nothing. I didn’t find any bugs in the second room but in general the room looked dirty and dingy. It felt more like a motel 6 except the motel 6 staff are friendlier (from what I remember)