Top 10 Union Inn Hotels

The location is perfect. On the half hillside, the castle is going up. Going down is the place where the commercial street eats. The hotel room is relatively spacious and relatively new. Parking is free. The female front desk on the day of the stay was very friendly and very welcoming. I also said that I saw the Chinese credit card for the first time and felt very good. However, breakfast, originally done very well, half buffet, half-meal, good quality, that is, the price was told at the time of check-in, if you add two people 15 pounds on the spot, I also confirmed it because I felt cheap. As a result, the check-out received 19.8 pounds. The gap is not big, but when the argument is different, the front desk of the next day does not confirm it, and it directly denies it. The perfect experience was deducted from the next day's female front desk.

The scenery and atmosphere are just perfect. The room was very clean and clean. The staff provided a courteous and pleasant service. I was satisfied with the price.

The staff are excellent, very friendly and ensure your stay is enjoyable. The rooms in the hotel need updating; I would not choose to stay at the hotel again due to the rooms being quite basic for a 4*, and no safe in the room either. The restaurant area is nice. The bar area could do with an open fire, which would be in keeping with the property and, due to the bar's location can be quite cool. I found the lockers difficult to use; there are no instructions when trying to use them, only in the reception area. I did ask someone to show me, but they were too busy apparently, so I asked another customer to help me. There was no concession for late checkout on New Year's Day; however, upon request, this was granted. You also have to book for breakfast; therefore, on New Year's Day, I had to get up for 9 am to go down to breakfast, which was not ideal. I had paid for the trip online when I booked; however, when I came to checkout, I was charged the full amount again and was informed that there was no log that I had already paid, but when we arrived and checked in, it was acknowledged that I had paid, it was a good job that I had the email displaying that I had paid. Upon further investigation by the hotel, it was noted that I had paid. I thought that I had read somewhere that there was an option for a set menu for NYE, but al a carte was still an option however this was not the case. The food was ok. The stay was made better due to the friendliness of the bar and restaurant staff, all credit to them.

Just returned from a 2 night spa break to celebrate my wifes 40th birthday. Overall the experience was good, from the title of my review there are elements that i felt there were parts of this that made me question its overall 4* rating The spa, gym and swimming pool were excellent (My wife had treatments over the 2 days and felt they were very good), she did mention that one day one the relaxation room wasnt the most relaxing due to a group of other guests talking quite loudly about things you probably want to avoid discussing when in a relaxation room. Her therapist had to also quicky leave to be sick (the girl was very apologetic on her return and i guess sometime these things happen. For me the gym was very well equipped and with a good standard and great variety for various skill levels, a few minor things, the 2 sessions i had in the gym over the days, not once did any of the instructors walk the gym floor and i happened to observe a few people who appeared unsure of equipment use (i work in the fitness industry and that in itself is an issue for me) on approach to the leisure facility door there is a plaque stating that all instructors are REPS registered, again as someone in this industry, Reps no longer exist and haven't for at least 2 years, they were bought over by CIMSPA (Chartered Institute for the management of sports and physical activity) These things probably don't matter on the whole to some but they were things i picked up on and are small details that elevate the status of a gym/leisure facility. The food was very good, definitely no complaints, the staff were always polite and attentive, no issues at all on this front and is probably where the hotel scored its best for me. If i could comment on one thing my wife and i happened to be privvy to some of the younger staff's personal conversations at times, i would not say some were discreet in this I initially called ahead prior to travelling and requested a bottle of champagne in the room due to the occasion, this was not there upon arrival, and we were placed in a twin room despite booking a double, in that we had to take our cases down and get rechecked in etc and then back up, the room mix up i had no issues with but was a bit annoyed with the fact i requested something to make the arrival special and despite the reception staff noting this at the time of the call it wasn't done (again the small details that can elevate a person's experience, needless to say i did request this again to which they ended up sending a bottle of prosecco instead of champagne, at that point i wasn't in the mood to dial up and switch it over. The room i felt was what let the experience down, a definite 3 star room, very tired and nothing like advertised, chips and scuffs on the walls, some rust in the bath along side some dirty shower seals, and just very dated furniture with the token yellow discoloured phone. (My wife took a few pictures if anyone from the hotel would like them so that the

The location of the hotel is great, the hotel has a historic charm. Breakfast ok (typical British) Clear minus point is the bathroom. It smells unpleasantly musty and old, the tiles have mold stains. In addition, there was only one window, which could be opened by a crack, so that you couldn't provide fresh air.