Top 10 White Gates Hotels

The Hilton Garden Inn is located within the Rochester University campus and only 5 minutes away from the wonderful and historic Mount Hope Cemetery. The hotel has a nicely decorated and welcoming lobby, with a restaurant on site that serves breakfast in the morning (my visit included the breakfast plan since I do not like going to look for breakfast in the morning). There were two comfortable double beds and a nice large bathroom in the room. Bed Linen and towels were clean and fluffy. The breakfast off the menu was good. I did not use the buffet but it did not appear to have a large variety. The hotel is a good jump off point to explore the Erie Canal, the fall colours of the Finger Lake District or just to walk along the Genesee River waterfront trail (which is lovely for walking and riding). So now for my issue with the housekeeping policy (not the housekeepers I would like to add). And yes, I am going to get political here! We were told upon arrival that because of Covid the rooms would be cleaned on the fifth day of stay or if we request it by calling before 8am the day we wanted to have the room cleaned. OK, policy understood! Some people can go for days without needing the room cleaned, I am not one of those people. One of the things I like most about staying in hotels is having daily housekeeping and arriving back in the room with the bed made and fresh towels if I leave them in the bath tub (which I do not do everyday). So twice we called, before 8 am to make the appointment. The phone rang for a long time, eventually we spoke to the front desk and the person took the room number and confirmed the request. Twice the room housekeepers never came and the room was never cleaned. What the hotel and the Hilton chain, as a whole, will not freely admit is that they have turned housekeeping into a ”gig” economy. The housekeepers are suppose to wait each day for a call. If they get a call, they work, if they not, no work. No work, no pay. So, to the surprise of no one, those mostly women of color were smart enough to get a regular and better paying job else, with guaranteed hours. That has left a smaller pool of available housekeepers. The hotel chain is making excessive profits on the backs of the lowest paying people in the hotel business. In addition, they do not tell you when you book that the room rate does not include housekeeping (so ask before booking), they do not amend the rates because they no longer clean the rooms. Same rates less service! There is simply something wrong with that business model that I cannot move on from as a traveler. In the future, I will be vetting the house keeping policy for all hotels before book.

Very comfortable and very clean, this hotel was newly renovated in 2021 The facilities are complete, the sanitation is very clean, and the environment is very convenient in the city center. The only thing is that the breakfast is not self-service, you need to order it yourself downstairs

After arriving at the airport, I called to ask for a pick-up. After about 40 minutes of calling, no one answered. The service staff at the hotel’s front desk and restaurant did not wear masks and were very upset. The air conditioner in the room was outdated, the sound was roaring, and the wind direction was directly facing the head of the bed.

Amazing stay as always. Love the restaurant

The room is very comfortable. Lying on the bed and watching the falling snow outside the window is a unique experience. The surrounding environment is good👍👍👍I will choose to stay here next time.

There was a feeling of cleanliness and it was a good hotel. The bed was nice. There was no bathtub, but it may be due to the grade of the room. As for breakfast, there was not salad, so vegetables were not taken very much, but American hotel may be such a thing. The gym was pretty good, but the weight equipment was a bit difficult to use. We did not use pool, but it was good to look at from the outside. I couldn't find a good restaurant around. Maybe there was, but I didn't ask the concierge, so I entered a nearby steak restaurant called Mortons. I was overcharged but it has nothing to do with the hotel. Overall it ’s pretty good.

we normally stay here when in the area for work as it is an excellent location and near the interstates. the airport is about 6 miles away so not truly an airport hotel but close enough that is is not to far a stretch. the rooms are updated and clean. the hotel is quiet and the staff are excellent from the front desk to the lounge to the housekeepers. i highly recommend this Marriott if in the area.

This hotel is in an excellent location right next to the Rochester International Airport. It is easy to get to and from the airport in a matter of seconds. The front desk staff was very polite and accommodating. My flight left before breakfast was served so I cannot comment on that. The room was spacious and had all I needed.

Hotel service is very good, there is an open kitchen utensils in the suite, you can simply cook, the toaster dishwasher microwave refrigerator electric stove is quite complete, the gym downstairs washing machine is fully equipped, free for breakfast and dinner on Monday, Tuesday and Wednesday, free every morning.