GreenTree Inn Express Hotel (Aksu Century Plaza)

GreenTree Inn Express Hotel (Aksu Century Plaza) Reviews

GreenTree Inn Express Hotel (Aksu Century Plaza)

Floor 10-14, Building 1, Phase II, Yingbin Building, No.3 Xiaonan Street, Aksu City, ChinaView Hotel Details
GreenTree Inn Express Hotel (Aksu Century Plaza)
GreenTree Inn Express Hotel (Aksu Century Plaza)GreenTree Inn Express Hotel (Aksu Century Plaza)GreenTree Inn Express Hotel (Aksu Century Plaza)
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GreenTree Inn Express Hotel (Aksu Century Plaza) Guest Reviews

4.6/5
Great
666 Reviews
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All Reviews(666)
Positive reviews(632)
Reviews with photos/video(64)
Classy environment(65)
Friendly front desk staff(59)
Large rooms(32)
Convenient parking(22)
Delicious breakfast(16)
Perfect for business trips(10)
Would stay again(7)
Great location(6)
Negative reviews(34)
MOKHTAR LAHLIL
Business Double Room
Checked in Dec 2023
Solo travelers
15 Reviews
5.0/5
Outstanding
Posted on Dec 24, 2023
Very good Hotel in center city, the staff are very helpful, I recommend this Hotel in Aksu,
gilestravel
Superior Room (2 beds)
Checked in May 2023
Solo travelers
70 Reviews
4.2/5
Very Good
Posted on May 12, 2023
Good hotel. Very helpful with foreigners. Clean rooms.
Guest User
Superior Room (2 beds)
Checked in Sep 2023
Couples
13 Reviews
4.0/5
Very Good
Posted on Sep 30, 2023
Overall, it is a good hotel chain leader, but there is still room for improvement compared with other city hotels. I hope it will get better and better! It is more convenient to be located in urban areas
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your pertinent comments. We will notify the relevant depar**ents to deal with your feedback as soon as possible. We are very happy to provide you with accommodation. We hope to continue to receive you if we have the opportunity next time. We look forward to meeting you next time. wish you a happy life!
Guest User
Superior Room (2 beds)
Checked in Sep 2023
Family
24 Reviews
3.2/5
Posted on Sep 28, 2023
The hygiene of the room was lacking. The fast food noodle soup left by the guests in front was not wiped clean! There are bugs in the toilet. The facilities are relatively old. The toilet swayed from side to side when you sat on it. Hope it improves! The two beauties at the front desk provide enthusiastic service! Like 👍
Original TextTranslated by Google
Response from Property: Dear guest, we take your feedback very seriously and will definitely deal with it seriously. We are very sorry for the inconvenience caused to you. We will continue to improve the hotel's hygiene and services in the future. I wish you a happy life!
Guest User
Superior Room (2 beds)
Checked in Sep 2023
Business travelers
1 Reviews
4.5/5
Great
Posted on Sep 18, 2023
The room is neat and clean, the bed is very comfortable, and 2 bottles of Nongfu Spring water are provided for free. The disadvantage is that the shower room floor drain smells bad, the door is not very soundproof, and people in the corridor can be heard at night
Original TextTranslated by Google
Response from Property: Dear guest, I am very sorry for bringing you such an inconvenient check-in experience. Thank you very much for raising some facility issues with us. We will also investigate all rooms in the hotel based on this issue. We look forward to your next visit. Come and test the results!
匿名遊客
Superior Room (2 beds)
Checked in May 2023
Other
47 Reviews
3.5/5
Posted on May 13, 2023
When I checked in, the front desk said they would upgrade my room, but comparing the photos of the rooms I had booked on the booking platform, I couldn't see any difference. Although the room is large, when I came back at night after going out on the day of check-in, the toilet/bathroom overflowed with the smell of sewerage. After one night, the smell became even stronger! After checking the past reviews on the booking platform again, it turns out that guests pointed out the same problem in the first half of last year (and the same comments appeared again in the first half of this year). At that time, the hotel replied that they would carry out repairs, but the problem still exists! The room I was given was not upgraded but downgraded. Did the front desk clerk never know that the room would smell bad? Very disappointed.
Original TextTranslated by Google
Response from Property: Dear guest, you have booked a superior twin bed. We will give you a free upgrade to the business twin bed. The space and bed are larger. We are sorry that this problem occurred during your stay. We have a 24-hour customer service hotline. Check-in If you have any problems during this period, we are always here to solve and handle them for you!
Yanlin1663
Superior Room (2 beds)
Checked in Sep 2023
Friends
39 Reviews
4.0/5
Very Good
Posted on Oct 4, 2023
The hotel is located in a downtown area. The room hygiene is okay and the room facilities are good. It is quite convenient to eat around, but the parking space is tight. It's a pity that you have to pay to join the membership to get breakfast. A bit stingy.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review. We have received your feedback. The room you booked does not include breakfast. Breakfast is currently for members only. We are very sorry that we cannot provide you with free breakfast. We will continue to do so in the future. Improve hotel services and facilities and wish you a happy life!
Guest User
Guestroom (2 beds)
Checked in Sep 2023
Family
93 Reviews
3.5/5
Posted on Sep 10, 2023
The front desk clerk was very nice and the room was quite spacious. But the TV in the room was not working. After calling the maintenance man three times, he finally came and failed to fix it. I could only watch my mobile phone in the room all night. It was very unpleasant and showed that the hotel management needs to be improved.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your stay. I am very sorry that the maintenance technician came late. We will improve the problem in time in the future. I wish you a happy life and a smile!
SophiaChan01
Family Room
Checked in Sep 2023
Family
11 Reviews
5.0/5
Outstanding
Posted on Sep 23, 2023
very satisfied! Nice environment and good breakfast! good service! The city center is very nice.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your satisfaction and likes. If you have a good experience, please remember to support us! Looking forward to your next stay!
Anonymous User
Business Room (2 beds)
Checked in Sep 2023
Solo travelers
51 Reviews
4.0/5
Very Good
Posted on Sep 28, 2023
The smell in the toilet is a bit strong, but otherwise it's passable.
Original TextTranslated by Google
Response from Property: Dear guest, we take your feedback very seriously and have forwarded it to the relevant depar**ents for processing. We will continue to improve hotel services and facilities in the future. I wish you a happy life and a smile!
Memeiailvyou
Guestroom (Memory foam mattress)
Checked in Sep 2023
Friends
14 Reviews
3.0/5
Posted on Sep 15, 2023
Too noisy, travel packages are received, breakfast has few varieties
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review. September to October is currently the best season for travel in southern Xinjiang. For most group travelers, there will inevitably be crowds during check-in and check-out. Please bear with us and we will continue to improve. Service, there are currently more than 20 breakfast varieties, including milk pastries, hot and cold dishes, porridge, meat and vegetable buns, whole grains, fruit yogurt and other drinks. The dishes will be changed according to the season in the future. You are welcome to stay next time!
Guest User
Superior Room (2 beds)
Checked in Sep 2023
Friends
2 Reviews
3.0/5
Posted on Sep 26, 2023
The location is okay, the barbecue downstairs is good
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your thoughtful review. We always believe that we can do a good job with our heart and pursue the ultimate service. We are willing to share the joy of growth with you on the road. Bring you more surprises and touches, welcome you to come home often~
Guest User
Superior Room (2 beds)
Checked in Sep 2023
Family
1 Reviews
1.0/5
Posted on Sep 11, 2023
Are there any cleaning fees for towels?
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review. Hotel towels are provided free of charge to every guest. I understand that the two towels in your room are all artificially stained, similar to those used to dye hair or shine shoes, resulting in large black areas. Warm reminder : We cannot re-provide this kind of product to other customers and can only scrap it. We called you to explain the situation. You said it was indeed man-made, but refused to compensate. We have also been communicating with you to explain the problem. Because of this problem on your side We were really caught off guard by giving a negative review.
Guest User
Superior Room (2 beds)
Checked in Oct 2023
Friends
1 Reviews
4.0/5
Very Good
Posted on Oct 7, 2023
Very comfortable and a good stay
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review. This time we did not bring you the service you expected. We will try our best to bring you a more perfect experience next time!
CHING
Superior Room (2 beds)
Checked in Sep 2023
Friends
29 Reviews
4.5/5
Great
Posted on Sep 28, 2023
The lobby staff has good service!
Original TextTranslated by Google
Response from Property: Dear guests, we hope that in addition to improving your stay experience in terms of value-for-money hardware and software, we can also make you feel the warmth of going home through every small detail during the trip~ Thank you for your support. Five points of praise, looking forward to seeing you again~