Have always enjoyed staying at this facility in the past. This time I ran into a few issues because we live within 35 mi of the establishment. In addition to the payment for the hotel which we did via ******* they required $100 cash deposit. I did not have cash on me in the ATM that I was using was not working with my card. It could have been because I was a little flustered and entering a wrong PIN number. The clerk could see my frustration and said that she would see what she could do and contacted her manager. That was good because I hate to pay $6 for trying to get some cash on me. They did take my card however for incidental use. I believe this money was on a temporary hold and refunded promptly. I was a little cut off guard I got to say because of this whole episode. It is unfortunate that they had to come to this because of people trashing out their rooms. It's hard to be judged on others. We are business owners in the San Luis valley and also work with the castilla county and Colorado fire departments. It all ended well and it was nice to have a very hot shower and a very comfortable bed. Customer service was excellent in our clerk did all she could do to ease this process. It is conveniently located near a movie theater and other eating establishments. Just be prepared to have at least $150 extra for any damage or incidentals. They have a nice small pool and a hot tub which we forgot to bring our suits to. We will return in the future. Thank you for a wonderful stay.