Verified traveler
March 18, 2024
The waterpark has gone majorly downhill in the last several years. One or more of the slides were broken the whole time we were there, plus the hot tub was also broken. It was gross, dirty and slimy and garbages were overflowing and nasty. The customer service at the waterpark is absolutely atrocious. The line for the snack bar would take nearly 30 minutes every time, even longer to wait for a simple hot pretzel, chips & cheese etc, and they would also close the whole snack bar down a couple times a day when tons of people were waiting. The actual hotel rooms were incredibly warm, even though it was only about 30° outside, and all you could do was turn on a fan in the unit inside the room. We left our patio door open the entire time in 30° weather and it still was warm. The beds were rock hard and the pillows were as small as a toddler's head. The blankets they used were the equivalent of sandpaper (literally). The room appeared to be clean enough, but it's just extremely outdated. The whole resort could use a major renovation, especially the waterpark if they want to keep bringing people in for weekend. The waterpark has gone downhill so badly, it's actually sad to see as it used to be such a great place to go many years ago.