NH Collection Palacio Aranjuez Reviews

Hemos recibido un trato absolutamente vergonzoso. Teniendo el desayuno pagado, hemos acudido al salón a las 8:30h y no nos han permitido el paso alegando que estaba completo, con lo cual nos han aconsejado volver en 10-15 minutos. Por ello nos hemos sentado en el hall del hotel desde donde veíamos la entrada al salón de desayunos, mientras observábamos cómo otras personas pasaban sin problema. Debido a eso, hemos vuelto a intentar entrar y de nuevo el chico joven de la entrada avergonzado nos ha vuelto a decir que nosotros no podíamos pasar. Acto seguido hemos pedido explicaciones y el chico ha vuelto a intentar pedir a su superior que nos dejara pasar pero éste último con mucha arrogancia, chulería y mala educación le ha vuelto a decir que no. La última explicación que el pobre chico nos ha dado es que solo cumplía órdenes que esperáramos por favor, que el motivo era que había un grupo grande de personas que tenían una "supuesta" prioridad. Vergonzoso y excluyente trato de este hotel el que hemos recibido, haciéndonos sentir discriminados. Por último, otra chica de recepción avergonzada por la situación ha intentado arreglarlo pero finalmente hemos cancelado el desayuno. No pongo menos valoración porque no me deja. Pero este tipo de hoteles de 4 estrellas de renombre deberían cuidar más el trato a las personas y no solo mirar el negocio. Ni volveremos ni lo recomendaremos a nadie.

都是一晚過客 還好

Estancia muy agradable

Hotel has a unique location facing the royal palace. It's in easy walking distance to the most important sights:palace, island park,parterre park, plazas,san antonio church,etc. Lots of restaurant nearby. Highly recommend hotel's breakfast. The libby bar is cozy and nice. We got an upgrade into a suite,with wonderful palace view! The rooms are very well equiped with everything we need. The shower is nice. The rooms are really quiey. We never heard any noise even on a fully booked night. The staffs were very welcoming and helpful, going extra miles to make our stay a memorable one. Thank you! We highly recommend the NH Collection Palacial at Aranjuez.

Ver convenient and comfortable hotel. Disappointing to see so much graffiti and litter surrounding hotel and the palace. Food in the hotel was great which was good as locally there were only a few good restaurants. Not only did not get an upgrade but got up sold on an upgrade which covered parking.

Lovely hotel with good service and good location.

All the staff bend over backwards to make our stay most comfortable and enjoyable it is our GO TO hotel when traveling between South and North Europe by car. The front desk always help us in any way they can. As for Giovanny at the bar and restaurant I can only say one word in Spanish……divino! The location is perfect for exploring the beautiful Aranjuez. Do not hesitate to book here!

Beautiful hotel in a great location great place for walking and right across from the Royal Palace.

Great location near train station to Madrid. Awesome Mexican restaurant down the street. Easy parking.

Great location, room was spacious, palace was amazing. Staff were friendly and helpful.

Property was great. VIP perks non existing

We had to pay for parking and upgrade.

Breakfast was excellent spoilt for choice. Staff really friendly and happy to help. Definitely would recommend and return. Town is lovely lots to see and do well worth visiting.

The view of the palace from our window was great, the room very comfortable, the shower excellent. Wonderful breakfast! The location couldn't have been more central - everything was within easy reach. Very happy to have secure underground parking. All in all, impressed with the hotel.