Riviera Royal Hotel Reviews

Response from Property: Dear valued guest,Thank you for taking the time to share your feedback with us. We are sorry to hear that the standard rooms did not meet your expectations and did not match the level of service you expect. We appreciate your kind words about our suites and their cleanliness, and will work to ensure that all of our rooms consistently meet the high standards that you and other guests have come to expect from us.Regarding your experience with room service, we are glad to hear that it was not bad, however, we understand that there is room for improvement. Your comments about the restaurant service have been noted, and we will work to make the necessary changes to ensure that all guests have a consistently high-quality dining experience.Thank you again for sharing your feedback. We hope to have the opportunity to welcome you back soon and exceed your expectations in all areas.Best regards,ELMAHI Ali, Front Office Manager

Response from Property: Dear Mr DUPONT, Thank you for sharing your wonderful experience at our hotel, We are truly grateful for your kind words and for awarding us a perfect 5/5 rating. It is heartwarming to know that your stay with us was absolutely amazing. Your recommendation of our hotel based on our great standards is a testament to our commitment to excellence, and we are truly honored by your endorsement. Personally, I am deeply grateful to have had the pleasure of engaging in various discussions with you. Your interactions with our team members are invaluable to us, and we cherish these connections with our guests. We sincerely hope to welcome you back to our hotel in the future. Should you choose to stay with us again, it would be our privilege to provide you with another exceptional experience. Warmest regards,

Response from Property: Dear BOUBA, Thank you for taking the time to share your experience with us on TripAdvisor and for giving us a perfect rating of 5/5. We are thrilled to hear that you and your company, Aluminal, have been staying with us for the past three years whenever you visit Guinea. We are honored to be your hotel of choice and to have earned your loyalty. We are delighted to know that you felt at home during your stay with us and that our managers and staff contributed to your positive experience. We take great pride in providing exceptional service and creating a comfortable atmosphere for our guests. We will make sure to share your kind words with our team, especially with Miss Rachel, who will be thrilled to know that her efforts were appreciated. We are also pleased to hear that you enjoyed our food offerings and found our rooms to be clean and comfortable. We strive to maintain high standards of cleanliness and quality in all aspects of our hotel, and we are glad that our efforts were successful. Once again, thank you for choosing to stay at Riviera royal hotzl and for recommending us to anyone coming to Guinea. We look forward to welcoming you and your company back for many more years to come. Sincerely,

Response from Property: Dear Guest, we are very pleased to read that you like the room we accommodated you and that you found it to be nice and comfortable. This is an aspect of primary importance for our guests to feel comfortable in our hotel. We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered. On the other hand, we would like to thank you for your kind words towards our staff, whom you have personally mentioned. As all our team members work very hard, striving to surpass guest expectations,and we will definitely pass on your satisfaction with the services received to them. Best regards,

Response from Property: Dear hafsae, At Riviera Royal Hotel we strive to deliver an excellent service to our both national and international clientele. Our staff's professional service is a point of pride for us and we are quite disappointed to hear that you felt we underperformed in this area. Nevertheless we thank you for your constructive remark and apologise for the imperfections you describe in your review. We will make sure to share your review with our head of departments. In this case we require your contact or kindly contact us on +224 660 23 23 23 or by emailing reservation@rivieraoyalhotel.com in other to sort things out and avoiding this in the nearby future.

Response from Property: Dear Mr Santos, Thank you for taking time to write your comments and appreciation on Tripadvisor. We always welcome feedback from our valued guests to help us maintain and improve our product and services. It gives us great pleasure in knowing that you had an enjoyable stay. We have also noted your comments about the rooms and the food offering as well as some of our amenities. Thank you for visiting and we hope you will return soon to enjoy our beautiful property.

Response from Property: Dear Mr Marques Thank you for taking time to write your comments and appreciation on Tripadvisor. We always welcome feedback from our valued guests to help us maintain and improve our product and services. Thank you for visiting and we hope you will return soon in our beautiful property.