Fairfield Inn & Suites Atlanta Downtown

Located at heart of Downtown it means on weekends there’s lot of mess around like houseless, people fighting, druggies everywhere... Next to Marta station which is a good thing. So maybe week days it’s a good place to stay. Hotel tram is great and very helpful. I won’t come back. I prefer stay in a safe place in Midtown, by the Galleria or Buckhead.

The hotel itself was good. Staff was very nice and friendly. The free breakfast was a huge full spread and better than any hotel breakfast I’ve ever had included! All rooms are suites which was really nice to have the kitchenette and the room was very spacious with a separate living room. Now for the not so great…. You can tell this is in an area that used to be very nice when the underground mall was open but it’s now not an area you want to be in after dark. There were homeless and street walkers Constantly around the hotel, especially at the run down Payless shoes store directly across from it were large amounts gathered and camped. We were on the 11th floor so We really didn’t hear them, but I’m sure If we were on a lower floor it would have been noisy and all Hours of the night due to the “activity”. We were very thankful and appreciative of the valet parking they had and 24hr security that were always watching our rental Car and monitoring the hotel Entry area so my family was safe coming and going. Also the hotel Is being renovated so there was only 1 elevator working which slowed us down a bit, but overall it was a good experience.

The property was clean and staff accommodated all our needs. The location was terrible and inundated with homeless people that limited our walking access. We had to Uber to move about. If the neighborhood had been safe, it would have been a nice walk around Atlanta

Upon making the reservation. We requested early check. We get there on time for early check in. To be told by her soccer players haven’t yet checked out. Come back in a couple hours. Long story short they switched shifts.Lobby full of ppl. Laying on couch sleep. Up stairs in breakfast area. Checked in about 6pm. Room had wax or something on the carpet.

The staff is very helpful, but there is only one elevator causing a safety concern if an emergency happens. There is only valet at $50 per night! That is double the cost of the area hotels! They park your car in a cheap daily rate garage. Not impressed that this is a Marriott which I usually love.

Hotel breakfast was nasty. They ran out of oatmeal , waffle mix and muffin. The eggs were disgusting. We couldn’t eat any of the 3 days we stayed there. Valet parking was $50.00 which it’s extremely overpriced , you don’t get any other options because the area is unsafe. Full of homeless people. Very unsafe.

Where do I begin. Only one elevator worked in the hotel which inconvenienced every customer. Wait times for the elevator could be as long as 10 minutes during working hours. There was no hot water for two days. Hotel staff didn’t fix the problem. Hotel desk staff member was rude and condescending.

The staff was so nice & professional. The breakfast was amazing. I’d definitely come again.

I always pick this property because of how close it is to underground and I work in mascarade and daiquiriville. Only thing, recently I have had to either switch rooms or having to bring up a portable fan because of air conditioning problems in building. Right now only one elevator works and it took forever getting up and down from the room, luckily this time it was on the 3rd floor so it was fine using the stairs… Also I have been trying to call customer service to see how come the security deposit always takes almost 2 weeks to come back, and this has happened to me the last 3 times that I have recently stayed at Fairfield.