Hotel Chastellares

We have stayed at other hotels in Auron but I think this one is the one we would return to. Great location close to the lift and restaurants etc. Our room was a good size, with a lovely terrace looking onto the mountains. Large comfy bed and though the bathroom was a bit dated, it was perfectly fine. Staff were great and the hotel has a nice bar area. Only had breakfast there but it was a great selection of items both hot and cold.

The hotel was extremely tired, no heating at the end of December, no toilet paper and an almost non existant breakfast. Even though it was the beginning of the season the hotel was in a state, laundry on the breakfast bar, orange juice that had turned into a thick brown sludge as it was obviously left from the previous season. The owner asked us how everything was and we politely complained. He proceeded to yell at us and told us to go to the boulangerie next door if we wanted breakfast! We decided to leave without saying any more and put it down to a bad experience. The owner followed us out of the hotel and continued his tirade, so much so that local shop owners came to see what was going on. The worst reception I have ever had at a hotel. It was so expensive for the reception and quality on offer. Please don’t waste your money!!

Upon arriving at the hotel, the owner did not check our Pass Sanitaires and there were absolutely no obvious measures made to protect myself and my family with relation to Covid. The standard of the rooms and building itself was absolutely shocking. When entering our bedroom the outside door had been left wide open, considering the fact that it was 2 degrees outside, the bedroom was freezing. The Hotel had no central heating turned on. In our bathroom we hadn’t even been given toilet roll, which I would consider to be an essential, and it definitely had not been properly cleaned. The bathroom door did not close all the way and there was no way any privacy for the person inside. In the doorway there was even a nail sticking out that could definitely harm anyone who brushed up against it. In the morning, we came downstairs to no breakfast laid out despite it being included. Eventually the owner made up plastic trays with unclean glasses and cutlery. He proceeded to give us a basket of a quarter of a baguette each and three croissants between four of us. Again there were absolutely no measures of protection against Covid. The juice machine clearly hadn’t been cleaned and spat out very old lumpy “orange juice”. Once we decided to leave the owner asked us how breakfast was and we naturally said that it was deeply unsatisfactory. He then proceeded to shout aggressively in our faces in an extremely unprofessional and disrespectful manner. Upon complaining further about all of the items I have previously mentioned he then proceeded to yell “well that’s not my problem”. I have attached video evidence of the very distressing behaviour this man had. We walked upstairs to pack our belongings, to avoid more confrontation and he stormed after us yelling incredibly rude comments to us when we had simply were being honest. We replaced the room key on the designated area in reception and walked out to our car without saying anything as we didn’t want to have to confront his aggressiveness again. He then proceeded to follow us out of the hotel yelling all kinds of rude comments that he could possibly think of. He was so aggressive to the extent that other people from neighbour shops came out to try and calm him down. This experience was quite honestly awful and upsetting and could have so easily been resolved if it weren’t for his behaviour. I am appalled at the score this establishment has on *********** and would never wish my experience on anyone. I am shocked that the price of this room for one night including breakfast was 140.60€