Muong Thanh Luxury Bac Ninh Hotel Reviews

Response from Property: Dear guests,Thank you for taking the time to share detailed feedback about your recent stay with us. We are happy to hear that you enjoyed the spacious room with a great view of the old quarters of Bac Ninh town and that you could explore the local flavors around the hotel on foot.We appreciate your positive comments about our hotel and are pleased to know that our staff made a positive impression on you with their friendliness.We also appreciate your constructive feedback on your dining experience. We apologize for any inconvenience caused by longer service times during other hours and delays. We will certainly address this concern with our kitchen team to ensure service service more efficient and timely.Thank you again for sharing your thoughts and we hope to have the opportunity to welcome you back in the future for an even better experience.Best regards,Nguyen Khac Hanh (Mr.) - General Manager

Response from Property: Dear Valued Guest,Greetings from Muong Thanh Luxury Bac Ninh Hotel !Thank you for taking some of your precious time to send reviews to our hotel. Your this review we will forward to the relevant department to improve this mistake. We hope that you will still be welcomed and served in Muong Thanh Luxury Bac Ninh Hotel in the coming businesses.Best regards !Vu Viet Hoang (Mr.)Customer Care Department

Response from Property: Dear guest, Thank you very much for choosing to stay at our hotel and sharing your valuable review. We are delighted to receive your compliments on our reception and your overall satisfaction with the hotel. Your affirmation and encouragement are the greatest motivation for our unremitting efforts. We are always committed to providing every customer with attentive service to ensure that you have a pleasant and comfortable stay at Muong Thanh Luxury Bac Ninh Hotel. We will continue to work hard to provide you and other guests with a better service experience. Thank you again for your recommendation. We look forward to your visit again and provide you with a more pleasant stay. 😄 Sincerely, Nguyen Khac Hanh (Mr.) - Executive Director

Response from Property: Dear customer, Thank you very much for taking the time to review our hotel. We are pleased to hear that you were impressed with our services and facilities. Your compliments are a great encouragement to us, especially the receptionist BUI THI DIEM HUONG. Your compliments will be conveyed immediately to her and the entire team. We are always committed to providing high-quality services and making every customer feel warm and comfortable. If you have any other suggestions or needs, we'd love to hear them. Thank you for choosing to stay at our hotel and we look forward to providing you with excellent service again in the near future. I wish you all the best and look forward to seeing you soon! Sincerely, Nguyen Khac Hanh (Mr.) - Executive Director

Response from Property: Dear guest, Thank you very much for taking the time to review our hotel. We are very pleased that you praised the reception team and the breakfast at the hotel. We always want our customers to have a good experience at the hotel, so we work hard every day to improve our service quality. We are very sympathetic to the inconvenience caused by slippers in the room and will pay attention to improving this to meet the needs of customers. If you have any other contributions to the hotel, please feel free to share them with us. We appreciate and appreciate this. Thank you very much again for choosing Muong Thanh Luxury Bac Ninh Hotel! Nguyen Khac Hanh (Mr.) - Executive Director

Response from Property: Dear customers, Thank you very much for sharing your experience at our hotel and your positive comments about the room size and rich breakfast. We always strive to provide our guests with spacious and comfortable accommodation as well as delicious and varied breakfast options, so we're delighted to hear that you were satisfied with these aspects. However, we are very sorry about the smoke smell in the room. We will immediately increase cleaning and ventilation measures in the room to ensure that future guests do not encounter this issue again. Your feedback is important to improve our service and we will take steps to resolve this issue to improve your stay. If you have any other suggestions or needs, we're here to help. Thank you for your understanding and support, and we look forward to the opportunity to provide you with better services. Thank you from the bottom of my heart. Sincerely! Nguyen Khac Hanh (Mr.) - Executive Director

Response from Property: Dear customers, Thank you very much for sharing your experience staying with us. We're glad to hear you were impressed with the spacious rooms and the outdoor cafe downstairs. Your evaluation is a great encouragement to us. Sorry the hotel facilities are a bit old. We will take your feedback seriously and gradually update the facilities and hardware in future improvement plans to provide you with a more comfortable stay experience. Thank you again for your choice and valuable feedback. We look forward to having the opportunity to provide you with high-quality services again in the future and bring you a more perfect stay experience. Thank you so much, Sincerely! Nguyen Khac Hanh (Mr.) - Executive Director

Response from Property: Dear customers, Thank you very much for taking the time to share your experience at our hotel. We'll take note of your comments. First of all, thank you for your recognition of our hotel's location and service attitude. We always ensure that our staff are qualified and have a professional service attitude to create convenience for all customers. Glad you noticed this, it's a big encouragement to us. Also, thank you very much for your kind review of our breakfast. We are always committed to providing diverse and delicious breakfast options to meet the tastes and needs of different customers. Finally, we apologize for the outdated facilities in the hotel. We will consider gradually updating facilities and hardware in future improvement plans to provide a more comfortable stay experience. Thanks again for your valuable feedback. We look forward to your coming again and providing you with a more perfect stay experience so that you can get good reviews and high scores for the hotel. Thank you from the bottom of my heart. Sincerely! Nguyen Khac Hanh (Mr.) - Executive Director

Response from Property: Dear Customer, Thank you very much for sharing your experience at the hotel and we are very sorry for your experience. We are sorry to hear that you experienced bug and mold issues during your stay. We are deeply sorry for your unpleasant experience, which is inconsistent with our service standards and quality. Immediate steps will be taken to ensure that the hotel's cleaning standards are improved, especially in the deluxe suites. We will strengthen pest control work to ensure that each room can provide guests with a comfortable and clean living environment. At the same time, we'll investigate and resolve any issues that may be causing the musty smell to ensure the room's air is fresh. In order to better improve our service, if it is convenient for you, please provide more details, such as the specific date of your stay and room number, so that we can track and solve the problem more accurately. We sincerely appreciate your feedback, which will help us improve our service levels and ensure that every future guest has a pleasant stay. Thank you again for your valuable feedback, we look forward to the opportunity to provide you with better service again. best regards,

Response from Property: Dear Guest, Thank you for your review of our hotel! We are glad that you were satisfied with the spaciousness of the room. Regarding the decoration style, we will take your feedback into consideration and try our best to improve. The rich breakfast was a highlight for us and we will continue to maintain it. The vibrant atmosphere around the hotel is indeed an added advantage and I hope you have a pleasant experience while walking around. If you have any comments or are not satisfied with anything, please let us know. We look forward to seeing you again. Thank you. Regards! Nguyen Khac Hanh (Mr.) - Executive Director

Response from Property: Dear customer, Thank you very much for choosing to stay in our hotel and sharing your valuable feedback. We are very happy that you have affirmed our services and facilities. Your satisfaction is the greatest motivation for our unremitting efforts. Our reception staff are all trained to provide you with the best assistance. At the same time, we are always committed to keeping the room clean and tidy to ensure that you enjoy a comfortable living environment. Thank you again for visiting and recommending our hotel. We look forward to the opportunity to provide you with excellent service and have a pleasant stay experience again. Wish you all the best! Sincerely, Nguyen Khac Hanh (Mr.) - Executive Director

Response from Property: To friend. Thank you for sharing your positive review about the services at Muong Thanh Luxury Bac Ninh Hotel. We are pleased that MTBNI was able to satisfy you during your business trip. We hope to serve you many times and give you the best experience. Thank you very much. Thank you 😍

Response from Property: Dear customer, first of all, we would like to thank you for choosing us and sharing your feedback. We are deeply sorry that we were unable to meet your expectations. Regarding the order cancellation issue you mentioned, we understand that your itinerary change may cause you some trouble. However, cancellation charges may apply in accordance with our booking policies. While we regret that we cannot accommodate your request, we are doing our best to provide our customers with flexible solutions. We sincerely apologize for the inconvenience and loss caused to you. We will carefully consider your feedback and work hard to improve our services to better meet our customers' needs and expectations. Thank you again for choosing to stay at our hotel. If you have any questions or need further assistance, please contact us. We sincerely hope to regain your trust and bring you a better service experience. Sincerely, Nguyen Khac Hanh (Mr.) - Executive Director

Response from Property: Dear guest, thank you very much for choosing to stay at our hotel and sharing your feedback. We are deeply sorry that we were unable to meet your expectations. We sincerely apologize for the inconvenience and dissatisfaction caused to you by the room facilities issues you mentioned, especially the lack of recliners at the computer desk. We will take your feedback seriously and work hard to improve our customers' stay experience. We are always committed to creating a comfortable and convenient accommodation environment for tourists to meet their different needs and expectations. Thanks again for your feedback and support. If you have any other suggestions or needs, we are here to serve you. We look forward to your visit again and providing you with a more pleasant stay. Sincerely, Nguyen Khac Hanh (Mr.) - Executive Director