Capella Ubud, Bali

Capella Ubud, Bali Reviews

Capella Ubud, Bali

Jl. RY Dalem, Keliki, Kec. Tegallalang, Kabupaten, Bali, IndonesiaView Hotel Details
Capella Ubud, Bali
Capella Ubud, BaliCapella Ubud, BaliCapella Ubud, Bali
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Capella Ubud, Bali Guest Reviews

4.6/5
Great
53 Reviews
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All Reviews(53)
Positive reviews(51)
Reviews with photos/video(16)
Negative reviews(2)
Guest User
Tent Room with Rainforest View
Checked in Feb 2024
Friends
9 Reviews
5.0/5
Outstanding
Posted on Feb 16, 2024
My friend and I organised a trip to Bali and we stayed at Ubud for two nights. This place is unique, secluded and exquisite. It's unlike any other resort with a massive sign to point at the direction. From the moment our driver entered resort driveway, we felt the great sense of privacy and seclusion. The whole place is like a village with the lobby, the restaurant and the gaming room as the centre and rest of the tents (aka your hotel rooms) scattered all over the property, with unique themes. We stayed at the Archiver's room. It's stunning and one-of-a-kind. The tent came with a private pool facing the jungle, and the outdoor shower is fantastic. I loved the bathroom design and all the facilities. Bed was so comfortable, and staff members were kind and helpful, and they remembered our names. The complimentary afternoon tea and cocktails were so great. The cocktails are above and beyond my expectations. If you are looking for gifts to bring back to your family and friends, I strongly recommend the coffee soap bar. My friend and I loved how it exfoliates and in the meantime not leaving dryness on the skin. The Indonesian food served at the restaurant is a must-try. I highly recommend the pork ribs and nasi goreng. What makes Capella so unique is that it provide you with the chance to immerse into the local community to engage and discover local heritage and culture, and meeting some fascinating people along the way. Overall, this place is one of a kind. During our stay, I heard other guests compared Capella at Ubud with Four Seasons in Chiang-Mai. I have stayed at both places, and the two have completely different vibes and ambience. Four seasons rooms are actually brick and wood constructions but the Capella rooms are actually " tents", with wood frames and a canopy as the roof. So we fell asleep both nights while listening to the raindrops on the canopy. It's so soothing and relaxing. Capella has offered the opportunity to enjoy a luxurious service and experience while embracing the wildness. Additional: Shout out to Dedy and staff members who offered such above and beyond services. After we left Capella instantly we regreted of not purchasing the coffee soap bars as souvenirs. When I called the Lobby, Dedy arranged to have them delivered all the way from Ubud to Jimbaran to our resort. It's not only my escape experience but also the fantastic people from Capella that left such a deep impression on me. It's definitely a 10/10 experience. I highly recommend to stay.
Response from Property: Dear Guest,Thank you for taking the time to share your experience at Capella in Ubud, Bali. It was a pleasure to read about your wonderful stay, and we are thrilled to hear that you enjoyed the unique and secluded atmosphere of the resort. We appreciate your kind words about our staff members, and we are glad to hear that they made your stay even more comfortable and memorable.We are delighted that you enjoyed the amenities and facilities of the Archiver's room, especially the private pool and the outdoor shower. It's great that you enjoyed the complimentary afternoon tea, cocktails, Indonesian food, and coffee soap bar.At Capella, we always strive to create a memorable experience for our guests, and we are thrilled that we exceeded your expectations. We hope to welcome you back to Capella in the future.Warm regards,The Capella Ubud Team
K-Man
Tent Room with Terrace
Checked in Oct 2023
Couples
6 Reviews
5.0/5
Outstanding
Posted on Oct 16, 2023
The Rooms (luxury tents) were exquisitely decorated with a great vintage style with each with its own theme (eg: Captains Tent, Carpenters Tent, Librarians Tent etc..). The amenities, food, service, staff are all top notch. The resort is nesseled in the forest which adds to the truly unique and wonderful experience. Highly recommended!
Response from Property: Dear K-Man,Warmest greetings from your Capella home in Ubud, Bali. Surprises of beauty are wonderful treats for all to enjoy and we’re thrilled you discovered this within our property. Entering the camp is like stepping into a story exactly as you describe it where your imagination runs freely and you can enjoy a carefree adventure. We’re delighted you cherished your escape, you deserve it!Within the camp we have named our tents uniquely inspired by the explorer professions, eg: Captains Tent, Carpenter's Tent, Librarian's Tent etc). Having delicious food and refreshing beverages while on vacation (and camping) is such a necessity and we’re most pleased you enjoyed our culinary offerings. We hope to enjoy the opportunity of welcoming you back someday soon to our small forest paradise, we call home. In Appreciation,Capella Ubud
Guest User
Tent Room with Terrace
Checked in Sep 2022
Couples
2 Reviews
4.2/5
Very Good
Posted on Oct 2, 2022
Was looking forward to the stay but was left disappointed. Probably not use to staying close to nature and the rain just didn't help plus my partner and I had some sort of stomach upset during the last day.
Response from Property: Dear guest,Thank you for your recent visit and for having chosen Capella Ubud, Bali. We sincerely appreciate you affording your valuable time and completing our survey which provides us treasured insight about your stay. First and foremost, we would like to express our most sincere apology for the shortcomings you encountered during your stay. The rainy season is a lot intense this time, limiting the chance to enjoy the beautiful nature. We hope your partner has been fully recovered and feel well now. Your feedback is received with great interest towards our continuous improvement within the camp. Kind regards,Capella Ubud Team
Guest User
Tent Room with River View
Checked in Apr 2024
Family
3 Reviews
5.0/5
Outstanding
Posted on May 8, 2024
Capella Bali is like a movie to our family. We were immersed in it for three days and two nights. The designer of Capella is a magician who made it impossible for us to distinguish between reality and dreams. The sense of immersion became stronger as time went by... During our stay, the hotel took us on a room tour. Capella Bali has only 23 tents with their own characteristics. The hotel service staff is more than the hotel guests. If you are a couple or a family of three, the river view tent is just right. There will be small animals on the tent and outside the house late at night and early in the morning, and they will keep signaling. You can hear it clearly in the tent. The private swimming pool is small and exquisite, but the water temperature is cool. The keliki tent is the same size, and the private swimming pool is upgraded and filled with warm water. The Lodge is the best choice for a three-generation vacation. It has two bedrooms and three beds and has sufficient public space and a heated private swimming pool. The tent and the cabin are full of design details and powerful color matching. The small and beautiful hotel is matched with the Capella brand. It is very immersed in the hotel's dining environment. The beautiful scenery is combined with the soothing and comfortable time, which is relaxing and nourishing. At this moment, time stops and any music is a disturbance. After the hotel helped arrange for the babysitting, the hotel's Omakase is a must-try part. The environment and service are both first-class. After being tipsy, at this moment, I am Dr. Jones, in the colonial period. Finally, if you have any questions during your stay, find the hotel's duty manager Mr. Dedy. His communication, experience, efficiency, and decisiveness in handling problems are impressive and full of security.
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6/12
Response from Property: Dear Guest,Warmest greetings from the lush forests of Keliki Valley. Thank you for sharing your valuable time to express your impressions of our camp. We're so pleased you enjoyed Bill Bensley's design, which included his attention to detail, history, and culture. He truly has a gift for bringing vision into reality while creating a magical atmosphere. It's most rewarding to read that you enjoyed all the curated touches prepared by our team to enhance your overall experience. As you rightly express, Capella Ubud is about adventure within the natural environment of the camp. We're most pleased you enjoyed our tents' fun and quirky aspects.We can't think of a greater compliment than a return visit. It would be our absolute pleasure to welcome you back to Capella Ubud in the near future. Kindest Regards,Mark SwintonGeneral Manager
lmhy.
Tent Room with Rainforest View
Checked in Nov 2023
Couples
4 Reviews
3.0/5
Posted on Nov 15, 2023
The swimming pool was broken and could not be used. The check-out speed was too slow. I made a reservation for a floating breakfast at 10 o'clock. Before the time, I kept shouting good morning at the door. The price was not as expected. The breakfast of more than 1,200 yuan was not as good as what I had in Pudong. My experience at Yoshishima Sinai Hotel, there were a lot of small bugs in the area outside the room. I came to the restaurant at least four times to ask if the experience was good (after all the dishes were served). It was originally good, but asking more would be disturbing, and I didn’t care. Understand the point of asking so many times. Everything else is pretty good. If it were three thousand or four thousand a night, I would give it a good review. If it was more than seven thousand, I can only say that the overall service is not worthy of the price.
Original TextTranslated by Google
Response from Property: Dear Imhy,Dear Guest,Thank you for your recent visit and for having chosen Capella Ubud, Bali. We sincerely appreciate you affording your valuable time and completing our survey which provides us treasured insight about your stay. First and foremost, we would like to express our most sincere apology for the shortcomings you encountered with the public pool project and the service. This will be shared with the management team for their continuous improvement. All your feedback is received with genuine interest towards improvement. Please be assured it’s our greatest ambition to provide every guest with the highest level of service, care and seamless experiences. Kindest Regards,Mark SwintonGeneral Manager
Guest User
Tent Room with Terrace
Checked in Nov 2023
Couples
15 Reviews
5.0/5
Outstanding
Posted on Nov 5, 2023
Food is OK. The service attitude is okay. I’m just not used to wild luxury! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
Original TextTranslated by Google
Response from Property: Dear Guest,Warmest greetings from your Capella Home in Ubud, Bali. The entire camp family joins me in thanking you for the kind words you chose to express your recent stay with us. We’re delighted you found your camp adventure so magical, complimented by the natural beauty, unique design and Balinese hospitality. It would indeed be our privilege to welcome you back someday soon. In Appreciation,Capella Ubud
Guest User
Tent Room with River View
Checked in Jul 2023
Family
8 Reviews
5.0/5
Outstanding
Posted on Aug 27, 2023
The six-star hotel is super wild and luxurious, and the service attitude is super good. The room is very special. full facilities.
Original TextTranslated by Google
Response from Property: Dear 河景帐蓬房,Warmest greetings from Capella Ubud.Thank you for taking the time to write a positive review. We are delighted to know you enjoyed the camp facilities, our team services and unique design of the room.We look forward to welcoming you back soon.With best regards,Capella Ubud
Guest User
Tent Room with Keliki Valley View
Checked in Jan 2024
Couples
26 Reviews
1.0/5
Posted on Jan 20, 2024
The hygiene is very poor. The service is not good. There may be no hot water at night.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your recent visit and for having chosen Capella Ubud, Bali. We sincerely appreciate you affording your valuable time and completing our survey which provides us treasured insight about your stay. First and foremost, we would like to express our most sincere apology for the shortcomings you encountered with the room especially for the hygiene and hot water supply. This will be shared with the management team for their continuous improvement. All your feedback is received with genuine interest towards improvement. Please be assured it’s our greatest ambition to provide every guest with the highest level of service, care and seamless experiences. Kindest Regards,Mark SwintonGeneral Manager
Guest User
Tent Room with River View
Checked in Feb 2024
Family
3 Reviews
5.0/5
Outstanding
Posted on Feb 20, 2024
The environment is suitable for rest and relaxation
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to share your experience at Capella in Ubud, Bali. It was a pleasure to read about your wonderful stay, and we are thrilled to hear that you enjoyed the unique and secluded atmosphere of the resort. At Capella Ubud, we always strive to create a memorable experience for our guests, and we are thrilled that we exceeded your expectations. We hope to welcome you back to Capella in the future.Warm regards,The Capella Team
Guest User
Tent Room with Terrace
Checked in Mar 2023
Family
48 Reviews
5.0/5
Outstanding
Posted on Mar 29, 2023
Very good experience, great value for money
Original TextTranslated by Google
Response from Property: Dear Guest,Greetings from Capella Ubud, Bali.Thank you for choosing Capella Ubud and taking your time to share your experience. We are delighted to know that you had a memorable stay, enjoyed the camp atmosphere, facilities and service. We look forward to welcoming you back in the future.Kindest regards,Capella Ubud Team
Tent Room with Keliki Valley View
Checked in Aug 2023
Couples
1 Reviews
4.2/5
Very Good
Posted on Aug 9, 2023
worth the money
Original TextTranslated by Google
Response from Property: Dear 유정,Greetings from the rainforest Ubud.We appreciate you have chosen Capella Ubud for your holiday in Bali. Thank you for taking the time to write a positive review and sharing your stay experience.It's so rewarding to know you had a wonderful holiday. Hopefully, we will see you again on your next trip to Bali.Very best regards,Capella Ubud
Guest User
Checked in Mar 2024
Other
0 Reviews
5.0/5
Outstanding
Posted on Mar 1, 2024
Amazing beautiful adventure ! Stayed at "The Librarian's Tent", interesting and amusing interior. I loved Tent stay experience. I recommend long stay, A place worth it. No dress code at also dinner restaurant, comfortable and enjoyable at everywhere in Capella Ubud, Bali .
6/14
Response from Property: Dear 24yokos, Warmest greetings from your Capella home in Ubud, Bali. Surprises of beauty are wonderful treats for all to enjoy and we’re thrilled you discovered this within our camp. We’re delighted to receive your favorable impressions of your stay last month as it’s our greatest ambition for you to take away unforgettable memories of a lifetime. We’re so grateful you enjoyed The Librarian Tent and the creative design set within the forest canopy. There’s so much to enjoy within the camp and our surrounding area, we wholeheartedly agree to spend the time to venture out and explore while using the camp as a base. 24yokos, we sincerely appreciate you spending your valuable time to share treasured impressions from your recent visit. We hope, if your travels return you to Bali, we may have the great privilege of welcoming you back. In Appreciation, Mark Swinton General Manager
Guest User
Checked in Mar 2024
Couples
0 Reviews
5.0/5
Outstanding
Posted on Mar 1, 2024
We recently stayed at the Capella Ubud during our honeymoon in Indonesia and all I can say is WOW, this place completely lived up to the hype. We researched extensively, across Indonesia and other SE Asia countries, and this property was one of the reasons why we landed on Indonesia and Bali for part of our trip. Everything about our stay was perfect. The property was breathtaking, the accomdations were unique and beautifully decorated, and the staff…the staff was just the best. Everyone knew our names, our preferences, were incredibly attentive and clearly so passionate about making our stay as comfortable and memorable as possible. Oh, and the restaurant was by far our best meal in Bali. My only regret is that we packed in a lot of activities during our stay, and I wish we had more time to lounge around the Capella Ubud and really soak in everything if has to offer. This property went right to the top of my list of global favorites. I can’t wait to get back there.
Response from Property: Dear BryanNYC01, Warmest festive greetings from your Capella home in Ubud, Bali. It’s incredibly heartening to know you dedicated so much effort towards researching your honeymoon dream and our unique forest paradise inspired your visit. We appreciate your expectations prior to arriving were extremely high and we’re overjoyed you have such favourable memories to last a lifetime. We wholeheartedly appreciate your holiday time is incredibly precious and it’s our greatest ambition to showcase Balinese tradition, our rich culture and natural beauty with a twist of the unexpected in an effort to create your perfect stay. There’s so much to discover and your words certainly resonate with us all about enjoying an interlude and relaxing within the camp environment. We’re delighted your accommodation was comfortable, private, well designed and provided all the amenities you were hoping for. The best path towards discovery is to lose yourself in the hospitality of others. Thank you so much for acknowledging our colleagues, it’s incredibly heartening to know you enjoyed their care and we’re thrilled they made your stay so unforgettable. Our culinary team possess such a wide array of talent and always delight in the creativity of curating a unique dining experience for our guests. We’re extremely pleased you enjoyed their nourishment. BryanNYC01, we truly appreciate your thoughtful words and our greatest hope are the lifelong honeymoon memories of your Capella Ubud visit will forever inspire a heartfelt smile. We look forward to welcoming you back someday soon and may you and your spouse enjoy a lifetime of happiness hand in hand. In Appreciation, Mark Swinton General Manager
MR_TRAVY
Checked in Feb 2024
Friends
5.0/5
Outstanding
Posted on Feb 26, 2024
My experience at Capella Ubud was simply enchanting. From indulging in Chinese tea tasting to immersing myself in the breathtaking vistas of nature from every corner of the resort, every moment was truly magical. The serene atmosphere enveloped me, bringing an overwhelming sense of peace. Capella Ubud is a haven where tranquility meets luxury, creating an unforgettable retreat.
6/9
Response from Property: Dear 797gusd, Warmest greetings from the rainforest of Ubud. Thank you for taking the time to share your experience at Capella Ubud. We are thrilled to hear that your visit was enchanting and that you enjoyed the Chinese tea tasting on the ***** New Year holiday. It has always been our goal to create a magical and serene atmosphere for our guests, and we are glad that we were able to provide that for you. We appreciate your comments about our stunning natural surroundings and luxurious facilities. Our pleasure is to offer a haven where our guests can escape from the hustle and bustle of everyday life and enjoy some peace and relaxation. Once again, thank you for choosing Capella Ubud for your retreat, and we hope to welcome you back soon. Best regards, Mark Swinton General Manager
Rebecca E
Checked in Nov 2023
Friends
5.0/5
Outstanding
Posted on Nov 29, 2023
The property is one of the most interesting and eclectic designed properties I've ever seen. I stayed in the Farmer's Tent which is overlooking the picturesque rice fields and I enjoyed dipping in the private plunge pool that overlooked the tree canopy on the other side. The nature sounds in the evening were incredible - birds and frogs and other "jungle" sounds - it really felt like being a part of nature's chorus, from the luxury of my air conditioned tent and super fluffy king bed. Getting around the property requires an active gait - the location is set on the side of the hill leading down to the river bank, and the tents are speckled in between the trees from the entrance at street level, all the way down to the river. If you're not in for an adventure, choose one of the tents nearest the lobby area with fewer steps. The tents down by the river can feel a bit of a trek after a long dinner and a few cocktails, but the payoff is huge with hearing the sounds of the river and feeling even more immersed in the jungle. The F&B offerings on property are diverse and cater to every whim or dietary restriction. The Chef's table at Api Jiwa was next level and we had 5 different dietary requirements in our group of 5, and Chef Nico and his team delivered effortlessly. The team onsite are incredibly warm and kind and nurturing and nothing ever seemed any trouble. Would highly recommend for couples and friends and multi-gen families who are able to handle the incline of the hills. They have a yoga pavilion down by the river, although we didn't have the time to use it - it's next to the temple onsite and it's quiet and serene. The tent style suites are designed by Bill Bensley, so you can expect the unexpected - fun and mischievous designs, and some beautiful wood and copper throughout.