The Ulin Villas and Spa - by Karaniya Experience

The Ulin Villas and Spa - by Karaniya Experience Reviews

The Ulin Villas and Spa - by Karaniya Experience

The Ulin Villa & Spa, Jl. Mertasari No.8, Bali, IndonesiaView Hotel Details
The Ulin Villas and Spa - by Karaniya Experience
The Ulin Villas and Spa - by Karaniya ExperienceThe Ulin Villas and Spa - by Karaniya ExperienceThe Ulin Villas and Spa - by Karaniya Experience
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The Ulin Villas and Spa - by Karaniya Experience Guest Reviews

4.6/5
11 Reviews
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All Reviews(11)
Positive reviews(10)
Reviews with photos/video(3)
Negative reviews(1)
MAN KIN
One-Bedroom Pool Villa
Checked in Nov 2023
Couples
4 Reviews
3.0/5
Posted on Nov 20, 2023
It's a bit dilapidated. I mainly like to have a detached house and an independent swimming pool. Breakfast is served by the pool in the villa, which is very romantic. The location is in a side alley, so I am worried about security issues.
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Guest User
One-Bedroom Pool Villa
Checked in Aug 2023
Family
42 Reviews
5.0/5
Outstanding
Posted on Aug 13, 2023
A little far from the beach, the hardware and service are very good.
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Guest User
Checked in Sep 2023
Family
0 Reviews
5.0/5
Outstanding
Posted on Sep 2, 2023
We were keen to find somewhere that wasn’t a hotel but that we would be able to eat in if we wanted but needed a pool. The villas were perfect. Immaculately tidy and great mosquito control in the evenings. The pool was clean and a great proportion for us as a family. We were beautifully looked after, breakfast was provided to your villa every morning with a huge menu and then a large afternoon tea. The staff were very kind and would wait for us if late back from an afternoon trip. The kids adored the pool, you can hire floaties there. Perfect location as close to Eat street and lots of spas and shopping and although you are right in the middle of Seminyak it is incredibly quiet and peaceful.
Guest User
Checked in Jan 2023
Other
0 Reviews
5.0/5
Outstanding
Posted on Jan 22, 2023
Absolutely beautiful villa …. Did not want to leave! We stayed 5 nights in villa 6 and it was wonderful. The Villa was clean, comfortable and well maintained. I loved the traditional style of the Villa and the gardens were stunning. The staff were wonderful and popped in everyday to make our stay very comfortable. I truly felt so relaxed staying here. The location was excellent… a very short walk to some amazing restaurants but such a quiet and peaceful location. We also booked a couples massage which was next level! Highly recommend staying here and will definitely come back again.
6/12
Response from Property: Dear amywF3482KQ, Thank you for sharing the good review. We are happy that you have very relaxed experience with the Ulin Villas. It’s our pleasure to serve you. We are looking forward to welcoming you back in the future. Best regards, The Ulin Villas and Spa Team
Guest User
Checked in Jul 2023
Other
0 Reviews
5.0/5
Outstanding
Posted on Jul 7, 2023
I booked this accommodation very last minute. We were originally scheduled to be staying elsewhere but that place was not fit for purpose. We then decided to look online and came across this beautiful spot. I called up and spoke to Arya, who kindly allowed me to view the villa prior to booking. He showed me the 2 types of villa’s and also let us check in an hour later. Our entire stay was amazing, the service was 10/10. The villa itself is spacious, clean and modern. Arya was always available to help us with any concerns and went above and beyond to ensure we had a very positive stay. Room service was incredible efficient, breakfast staff were always on time and they even provided flexible check out times which worked very well for us. They also offered a service where we could come back after check out and shower before leaving for the airport. Arya was key during our experience and was generally a very friendly and helpful guy! Would happily book again.
Response from Property: Dear 997saifs, Thank you for sharing your amazing experience with us. We are happy to hear that you enjoyed your stay and found our staff (Arya) to be professional and caring. We are so glad you had such a wonderful time and we hope you’ll come back to see us again. Best regards, The Ulin Villa & Spa
AndyAu34
Checked in Aug 2022
Business travelers
3.0/5
Posted on Aug 30, 2022
Staff: Friendly, attentive and propmt. No request was too difficult. I rate the service a 10/10 when compared to accommodation similar to Ulin. Food: Only breakfast is served on site. I am inclined to believe the food and beverage team are striving for the best. So good for them. On a note for improvement: on occasion the hot food came around a touch colder then I anticipated- however, we also ate our food so that says something! Price: As a last minute booking, the price was close to $6000 for a 3 bedroom villa for 4 pax over 8 nights. The good news is, pricing varies alot for Ulin, especially if your booking in advance. I did request a discount but reception staff were unwilling to offer anything cheaper. I rate the price a 6/10 when compared to accommodation similar to Ulin (minus the variables) Property: The front entrance is very unwelcoming (reception). Although the driveway down past the villas is magical, particularly of a night time. The Property itself is going back about 15 years old. Furniture and fixtures were dated and I would hope are due for some upgrades in the future. The Villas appeared well cleaned (and daily cleaning is included) but my group and I noted various maintenance issues plaguing our villa (walls in rooms are water damaged, doors are hard to lock or unable to lock, a TV set screen was severely scratched in 1 room, the pool needs a drain and given a thorough clean, some small paint issues and the most notable maintenance issue identified was that the wooden decking poolside was a huge hazard (chipping to the wood planks, nails missing and planks poking slightly upwards-good idea to wear thongs or shoes around that space) Overall Experience: We enjoyed our stay with Ulin. We thought the Customer Service demonstrated by everyone we encountered is a worthy mentioned and would have us return at least another time. A review of the maintenance schedule to capture some of the issues described above could extend Ulin's current shelf life a couple of years. However, with so many avaliable options in Bali when it comes to Villas, without some improvements in the maintenance department being made soon or a refurbishment considered, it would be easy to look elsewhere in the years to come. With all this said an done, we have our eyes on a 2 bedroom villa for November and really look forward to once again experiencing the super friendly and attentive service that Ulin should be commended on. Thanks again
Response from Property: Dear AndyAu34 Thank you so much for taking your valued time to share your feedback with us on TripAdvisor. Though we regret to understand that your stay did not meet your expectations, we are still thankful you shared your comments in detail. Please rest assured as I have shared your constructive points to all the relevant team so they could review immediately and take necessary actions accordingly. We hope there is another opportunity in the future for you to stay with us. We look forward to welcoming you back to The Ulin Villas & Spa. Warm Regards, The Ulin Villas & Spa
Guest User
Checked in Jan 2023
Couples
0 Reviews
4.0/5
Very Good
Posted on Jan 31, 2023
Awsome Villa..big and spacious. Wow breakfast. As the 1 room villa is very big, there is a need to install a big aircon or additional aircon for the unit. Shops are walking distance. Beach arevwalking distance too. There us a soa in the villa. Breakfast is Al- carte
Response from Property: Dear 517alamelus, Warmest greetings from The Ulin Villas & Spa We are thrilled to learn you have had an enjoyable stay and that we contributed in some small way to make your recent stay at The Ulin Villas & Spa a pleasant and memorable one. Your excellent review and complimentary words has been shared to the entire team. Once again, thank you for staying at The Ulin Villas & Spa and we certainly look forward to welcoming you back to create more memories with us whenever your travels bring you back to Bali. Regards The Ulin Villas & Spa Team
Guest User
Checked in Jan 2023
Couples
0 Reviews
5.0/5
Outstanding
Posted on Jan 31, 2023
The Ulin Villa absolutely exceeded our expectations. All the staff are so welcoming, friendly and accomodating and we will miss them dearly! Always smiling and will accomodate for any request you have, such a great environment all around. The Villa itself was absolute perfection, very clean, spacious and the private pool was to die for. We cannot wait to visit The Ulin Villas again and would highly recommend anyone contemplating staying here to do it, you won’t regret it!! Thank you again to the lovely staff!
Response from Property: Dear Seva366 Warmest Greetings from The Ulin Villas & Spa Thank you for leaving us your fantastic review on our Tripadvisor. We are simply delighted to know that your holiday could be as memorable as how you wanted it to be. We really hope that you will always remember us as your home away from home where you could indulge yourself and relax. We appreciate your kind comment and we look forward to seeing you soon. Regards The Ulin Villas & Spa Team
Guest User
Checked in Jan 2023
Couples
0 Reviews
5.0/5
Outstanding
Posted on Jan 31, 2023
The beautiful one bedroom villa 3 exceeded my expectations. It’s an incredibly large space with a lovely well maintained very private garden oasis. A very attractive infinity pool with plenty of room to lounge about. They provide a large outdoor fridge that is handy if you want cold drinks etc anytime. The villa itself has plenty of natural light and is also very large, including a very comfortable king size bed and an enormous bathroom. The staff were all very friendly, helpful and accommodating. Perfectly located, close to all the great restaurants, shopping and beach if desired. The only thing I would change on my next visit would be not to have the included breakfast, as i prefer to frequent many of the great local restaurants on offer. I’m sure you could probably get a discount if you chose to do this.
Response from Property: Dear Matt F Thank you so much for your wonderful review. We are so glad that you had an amazing stay at The Ulin Villas. We highly appreciate your compliment towards our staff. All of us are delighted that we could ensure a comfortable stay during your visit. We are pleased that you enjoyed our villa which is perfectly located in the heart of Seminyak, close to many restaurants and shops. We are looking forward to hosting you back in the near future. Warm Regards, The Ulin Villas & Spa
Guest User
Checked in May 2022
Family
0 Reviews
2.0/5
Posted on May 9, 2022
Good location, but very impersonal service and the only interaction is via whatsapp. We checked out a day early and property refused to refund our money. The entire attitude is stingy, will give only 2 bottles of water, though breakfast is free but they limit what one can order and will charge you for any additional item on the bfast menu.First day we asked for Shakshuka for Bfast, they sent some but forgot to add eggs to it !! Housekeeping and general service is sub par, the bath tub was filthy, we asked for floating bfast, the tray was not cleared till the late evening.
Response from Property: Dear Notenufcoffee72, Thank you for your review. The original booking made on 16 April 2022 was for 6-10 May 2022, which was non refundable nor modify, and the booking rate reflects that. One day before check in date, you attempted to modify/shorten your stay, for 8-10 May. Later (2nd attempt) you ask for 6-8 May 2022. 3rd attempt requests for vouchers. We are so sorry we couldn't grant your wish for refund nor vouchers. Also, we are in the middle of 10day Eid Holiday. We are glad that you and your family enjoy our big pool and happy with the spacious bathroom. Our villas is one of few villas that is never closed during 3 year Covid-19 pandemic. Drinking water is plenty by the gallon in our outdoor kitchen. Surely, we will improve our shortcoming. All the best, Sincerely, The Ulin Villas & Spa
Discover64915603740
Checked in Jun 2023
Solo travelers
5.0/5
Outstanding
Posted on Jun 1, 2023
Boutique hotel de 15 villas. Idéalement placé a deux pas d'une rue animée mais suffisamment éloigné pour n'entendre aucune nuisance. Le personnel est serviable, aimable et compétant. Le service du petit-déjeuner en room service est pratique pour s'adapter a son emplois du temps. Je n'hésiterai a revenir si a nouveau de passage a Bali.
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6/11
Response from Property: Dear gydav, Thank you very much for taking the time to share your review. It was our pleasure having you at The Ulin Villas & Spa. All the team members are very happy to hear that you loved your stay. We look forward to welcoming you back sometime in the future. Best regards The Ulin Villas & Spa