Pierre & Vacances Barcelona Sants Reviews

Response from Property: Dear guest, Thank you for this review about your stay with us at Pierre & Vacances Barcelona Sants. We're thrilled to hear that our front desk team made a positive impression with their helpfulness and humor. It's also great to hear your commendations on the room's cleanliness and the comfort of the fold-out couch. We aim to provide well-appointed accommodations, and it is wonderful to know the terrace added to your enjoyment. We appreciate your feedback regarding the TV channel selection and understand that while it may not be a priority for everyone, some guests might enjoy a larger variety during their stay. We're glad that the location of our apartments, with its proximity to restaurants and public transport, contributed positively to your Barcelona adventure. Our central location and easy access to both downtown and the airport via metro are indeed some of the aspects our guests find most convenient. We hope to have the pleasure of welcoming you back in the future. Best regards, Albert Buesa, General Manager

Response from Property: Dear Robin, We would like to thank you for this feedback about your experience at Pierre & Vacances Barcelona Sants. We are delighted to hear that you found Pierre & Vacances Barcelona Sants to be a convenient home away from home, and appreciated our prime location with easy access to the bus services and Badal metro station. We regret to hear that you encountered difficulties with the Wi-Fi service and assure you that we strive to provide reliable internet access for all our guests. Concerning the bed comfort, we are sorry for any discomfort you experienced. While we ensure cleanliness and comfort, we will review your feedback as part of our continuous efforts to improve guest satisfaction. It is heartening to know that the room amenities met your expectations and provided a well-equipped environment during your stay. We are also pleased that you encountered friendly service and found the nearby pastry shop to be enjoyable. Rest assured that despite the challenges mentioned, we are committed to providing a pleasant stay for all our guests. The entire team hope that we may have the pleasure of seeing you again in the future. Kind regards, Albert Buesa, General Manager

Response from Property: Dear Montse, Thank you for sharing your opinion following your recent stay at Pierre & Vacances Barcelona Sants. We regret to hear that your experience did not meet your expectations. Our location is carefully selected for convenience, with easy access to public transport and proximity to various shops, which is usually appreciated by our guests. We understand the importance of a quiet environment and are surprised to hear your comments on noise as our neighbourhood is known for its vibrant yet comfortable ambiance. Safety is a priority for us, and we feel concerned about your perception of the area; however, we want to assure potential guests that the neighbourhood is generally safe and well-frequented. We are always eager to assist with any concerns during your stay. We hope to see you again. Best regards, Albert Buesa, General Manager

Response from Property: Dear Guest, Thank you for taking the time to share your feedback. We are glad our location met your expectations, however, we regret to hear that you were not entirely satisfied and felt that our standards were not those expected. Please do not hesitate to bring any issues or concerns to our attention at the time. Rest assured we have addressed this feedback with our housekeeping team. Moreover, we do have different size apartments available and our team is always happy to assist with selecting the best one for your requirements for future reservations. Our housekeeping policy is mentioned on our website and booking platforms. It is also possible to request extra housekeeping for stays of more than 7 nights. We would like to welcome you back for an improved visit in the future. Best regards, Albert Buesa, General Manager