songjiwen
October 27, 2021
I was a recent victim of the unrest in Bangkok and was stranded for 9 days. Initially staying one night at the Novotel Siam, I managed to get a room at our 'normal' Grand Sukhumvit Hotel. As this was a day to day situation, I was very grateful that they offered to upgrade the room. As the days went by, it became clear that we were going to stay for the long term, and the staff were absolutely wonderful! After two days, the hotel management announced that they would only charge the government 2000 baht per day for accommodation and three meals per day! This certainly made everyone's stay a little easier. In addition, after much effort by the concierge and their colleagues, some flights were booked out of Bangkok. Sometimes we have too much to do and rightly need a good hotel, and are quick to complain when they get something wrong. Thank you so much to Sofitel Sukhumvit for making it easy for all of us in such a difficult situation.
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