Bed was comfortable and the place in general felt safe. Unfortunately, someone else in my room had the window open as wide as possible, and every time I closed it, they opened it again. The other guest looked at me like I was an alien when I suggested it shouldn't be open so wide in early March, as it was pretty cold out (5°C) I attempted to contact the staff but there was no answer until this morning (and no indication on the "live chat" in the app that nobody pays attention after 10pm). When they contacted me, they told me I could have used an emergency buzzer that nobody had told me about, and that there was no signage to help you find. Instead, I ended up struggling to sleep, despite wearing pyjamas, outdoor clothes, and my coat, because the duvet was so thin that it didn't keep me warm, even with the door to my capsule closed.