On arrival had to wait at the reception desk as the receptionist was “helping behind the bar”
Got to room and there were issue with broken toilet flush and dirty brown slime in the shower (just not cleaned)
When I went to ask for a change of room, I had to wait at the bar as the manager was “busy” after the lady behind the bar had heard what my issues were and spent a few minutes explaining them to the manager in her office… so I asked for the most complicated of drinks while I waited - lime and lemonade. I was asked if I actually wanted like in, and I was a little sarcastic in my “it wouldn’t be a lemon and lime drink without it” reply. Barmaid tutted and made reference to having to go get some more lime cordial from the cellar…( a whole 20 metres away) then on asking for £2.25, I presented a £5 note and was told “I don’t have change for that can you pay by card? 5 mins later she had “found someone and now had the change.
At this point, still no manager to discuss my needs and the issues with the room.
Eventually the general manager appeared, was initially quite defensive, but on my calm but serious comment that I had taken Photographs if she would like to see them and let’s go actually look at what I’m saying in the actual room” she backed down, went into full reverse and agreed to move rooms.
The new room was clean and as expected apart from there was no air-con or fan (and it was a heat wave outside)
Breakfast was ok.
I did receive a refund - eventually!