Guest User
September 9, 2023
The hotel is located in an inner street. The overall conditions and facilities are good and in line with the hotel facilities. However, my deepest experience when I went to Beijing this time was that the hotel front desk staff was terrible and had a bad service attitude. They looked down on customers who came online and did not decide to ask for a room one second before We were told what the online price was, and the next second we were operating while closing the room status. In less than a minute, we said that if we booked this room on the spot, the online price would go up by 200 yuan. It was also very hot that day. We chose the low-end Beitucheng Express Hotel. After checking out of a hotel that is not as good as a hotel, I searched online and bought a single or a pair here. I have the same experience with poor service at the front desk. The front desk is a middle-aged man. I don’t know if he is a foreman or a full-time day shift. He obviously has a room and there are two rooms. I can’t look at 463 online and went to the straight increase of 660/room. I can’t figure it out and there is no order. There are no visitors who are willing to watch customers dragging so much luggage and braving the 40-degree heat and who are active military personnel coming to Beijing for medical check-ups. They cannot bear to lose customers in order to seek profits. Less than 20 minutes after I left the house, I opened the website again and he opened the room again. In the end, I was really tired and found a hotel with a darkroom to survive the night. The next day, I wanted to stay closer to the subway station because of my son’s condition. This time, I placed an order early before going to the hotel, and I was on guard against him temporarily increasing the price and closing the room. Who knew he knew us, and looked down on us with a dismissive look. It was the first time that I had no way to go out and spent money when going out. Unexpectedly, due to the peak season in August, even if the rent in Beijing is high, this kind of service standard is really chilling. I remembered this comment today because I also work in a hotel. Our hotel service in Hunan is really good and we are very conscious. I really hope that the boss will replace the front desk with a girl. Such high-quality behavior of employees deserves to be rectified. I went to live in the house the next day, and I also saw that the occupancy rate was only 70%. If the boss at the front desk made such a rule, it is a new house now. In a few years, with such employees, the location is on an inner street, one day It's going downhill. Since your apartment size is far superior to that of the budget hotels around you, why not make good use of people and focus on service? Let me complain here. If you search here, you will find Beitucheng Express Hotel. Don’t go there. It is a dirty and dirty hotel that has been in business for ten years. We would not bully outsiders twice if we were not manipulated by the owner of this hotel. After all, I came here because my son's condition was so bad that I didn't have time to worry about it with others. Thinking about this experience in Beijing, the worst thing is not to mention the outrageous increase in hotel prices during the peak season. The key is that the service at the hotel front desk is too bad. If hotel owners see this review, I hope you will pay attention to this issue and adjust your front desk service. Operation mode, the future is long. After all, there is a lot of investment and housing prices are high. Looking at all aspects of employment, it is the capital after all, and service is definitely the key! Guests who read this review must not be fooled into going to the Beitucheng Express Hotel for a bargain. The conditions and sanitary facilities here are good and quiet, but the boss wants to improve the front desk service and distinguish the private areas of Internet users and private guests. Now it is On the Internet, if you look down on people today, this kind of look will make you lose something unexpected tomorrow. know! Improve it!
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