Red Roof Inn Birmingham South Reviews

Check in was initially problem free. My friend and I quickly put our bags in our room and then went to the event we were attending which was 5 minutes up the road. The event was scheduled to end late and so we returned after 9pm to find that our room key cards would not work! When we went to the front desk, there was one (exactly one) employee left to care for multiple people needing assistance, including two men who were reporting a theft - which coincidentally occurred two rooms down from ours. The lady at the desk did her best to help us but had to call maintenance - who didn’t answer. So she had to run up three flights of stairs to personally inform him that maintenance services were needed to let us into the room. Idk what he was doing in that office above us at almost 10pm, but a considerable amount of time later he finally arrived. With a disturbing amount of ease he manipulated the door with a device and let us into the room. We really wanted to leave and find somewhere else to stay at this point, however, other hotels were much further from our conference which continued early the following morning. So we tried to get some sleep and decided to check out early. The next morning revealed roaches and mildew/mold on the lampshades that we hadn’t noticed before. Needles to say, we left even earlier than planned. The front desk lady seemed annoyed when I complained about the experience. Bottom line: Red Roof Inn never again. Never.