Booked two nights, our room was fairly small with one old creaky wardrobe, during our stay the swimming pool closed due to maintenance issues and on the second day the water to our room was turned off without notice, no welcome drink offered as advertised. Restaurant food mostly is fine though very expensive, as is the bar, as a previous review said a pint of beer will cost you over £10.00. The “Grounds” are dilapidated buildings and fields and the local town is full of coffee and charity shops. On our return I wrote to the Manger, Mr Griebenow, assumed he would have been concerned, in his reply he clearly did not care, he accepted the service had been substandard, he said if we were to make the almost 400-mile round trip again he would offer 15% off a room. Just have to put it down to a bad experience and a lack of good customer service.