Name: Eldorado Reno – A Caesars Rewards Destination
Address: Reno, United States
Rating: 8.2

United States

Las Vegas

Atlantic City

Reno

Stateline

Laughlin

It was pretty good; I booked it for a friend who was traveling with me. Surprisingly, when checking in via the self-service machine, they got a room on the 21st floor with a view! You could see the 'Big Ball' (Sphere?), the Ferris wheel, and the flamingo park, though it wasn't directly facing them. Honestly, I think the slightly off-center view was actually better. The line at the front desk was incredibly long during check-in, so the self-service machine was definitely a lifesaver. The parking garage entrance is pretty easy to miss – we actually circled around once. Also, you can only use valet parking right at the hotel entrance; they absolutely won't let you stop for self-parking, not even for a quick drop-off or to grab luggage. I guess it's all about business, which I understand.

The hotel is quite nice, very luxurious, and the location is excellent. The room is spacious enough, and the view from the window is top-notch. However, there's no complimentary bottled water, and everything comes with an extra charge, making it particularly expensive. Overall, the hotel is acceptable. I hope to stay here again in the future.

WELL, THE MAIDS CAME KNOCKING ON MY DOOR TWICE  AT 9:30AM FOR HOUSEKEEPING BUT CHECK OUT IS AT 11AM.  THEN SOMEONE TOOK MY RUBBER EAR PODS OF MY HEADPHONES.  I THINK THE EMPLOYEES NEED A VACATION OR AN APPRECIATION AWARD OR SOMETHING🤣.

ASIDE FROM THAT, I FIGURED OUT THE BATHROOM LIGHTING BUTTONS THE NEXT DAY.  THESE DIGITAL ROOMS ARE AN EXTRA STRENUOUS ENCOUNTER FOR TRAVELS. 

 BEING LAID-OFF, I ENJOYED MY KING SUITE WITH THE TEENAGERS ' GRAFFITI.😈

I left the phone somewhere around 330pm at hotel and someone maybe staff in restroom I think, keep it for me and  keep at lost and found dept.  Thank you so much for great kindness.  Room was great bed and pillows very soft and super comfortable. In room has no fridge and kettle. Only electric drip coffee maker with charge coffee ground if use. They have 2 starbucks and  food court downstair and Walllgreen nearby so it's ok. 

The view was awesome can see both Sphere and the high roller closely. Will definately go back to stay here. Highly recommend.

Amazing experience, very nice view from my room window ! I can see the Paris hotel Eiffel Tower and the Bellagio Hotel’s fountain show from my window! The room size is big and the sofa is comfortable. 
The hotel also has a passage connecting to the Paris hotel, so it will be very useful to walk inside without the heat and strong sun outside. There are bus stops close to the hotel , super convenient. Also the food court open till late night ! 
The window around the elevator has a good view of the Sphere and the Ferris wheel ! 
The cleanest is OK acceptable, there are some stain on the sofa, floor and curtain wasn’t that clean, but not bothering me. 
The shower is good. Heating up the temperature very fast. 
The only drawback is the heater make a loud sound sometime. If you go in summer, only use the AC cooling, not with the heat temperature will be less noisy.
Overall, it’s a great experience. I will come back again !

The hotel itself is quite nice, and the room was very spacious. As a solo traveler, I was given a room with two large beds. The only downsides were that one of the beds had chewing gum stuck to the sheets, and there's absolutely no complimentary water provided – you have to buy all your bottled water.

The location is superb. Those places to see are all walking distances and a lot of convenient stores.  Only downside was they  didnt provide free water bottled , tea or even kettle to boil water. 
Being a resort they also didnt provide bathrobe abd sleepers as well. Anyway I had the room with the nice view of the strip.  Overall my stay in this hotel was not bad.

The front desk of the hotel is in an inconspicuous and small place in the Caesars Palace. There is a cigar bar next to it. The smog is filled and we don’t feel good with our children. With the 4-year-old Vain aircraft delay, check in at 11 o'clock in the evening, the hotel front desk said that we have to wait 15-20 minutes, because the hotel manager needs to go to our room to check whether the cleaning of the room has been completed. I was shocked when I heard it. Isn't this work done in the afternoon before the guests stay? It was close to the early morning! During the check-in period, other guests checked in and got the room card. I asked again, the indifference of the front desk indicated that the other party was staying in a superior suite. I was just a common room, and the attitude was very bad. I immediately called Ctrip, the front desk saw me call Ctrip, and then called the manager to urge. I asked the front desk to let the manager contact me. The front desk said that the manager could not go to the guest room. If you want to see the manager, he would be in the lobby. I said, please ask the manager to call me. After half an hour after entering the room, I did not receive a call from the manager. Instead, Ctrip made a phone call to follow up and said that the hotel had set up a ”free upgrade” for me. I said that I didn't see any upgrades. Later, Ctrip followed up. The hotel said that the room type was not upgraded but arranged a room with a better view. I am really huh, huh, because the curtains are the opposite room, the sense of sight is strong, it is impossible to open the curtains, do not mention any landscape. I took the initiative to call the front desk and ask for a manager. The customer service said that I would tell you something, and then exempted one night of taxes and fees. It is still a mediocrable attitude. I asked the manager to call to apologize. The other party said, ”You still have to find a manager to do what you want, I have already given you.” Throughout the process, I never mentioned asking for compensation. It was the other party’s initiative to waive the one-night tax, as if I contacted the manager to figure out their cheapness. I flew with the baby for 15 hours to the United States, showing him more than 40 US dollars in taxes and fees? ! The attitude is as bad as it seems to be ours. Later, the manager finally called, the background was very noisy, I don't know where he was calling. It’s a sigh of gas when I hear the manager’s phone call. The manager said, ”If you wait a little, we will give you a tax.” The implication is that I have gotten a little cheaper. The fault is not me, the compensation is also proposed by the hotel. Why can't I say sorry to the guests with kindness and sincerity? It is absolutely impossible to stay in this hotel again in the future.

Great customer service, was a little displeased with the turn down of room daily. We were at the pool all day, not occupied sign on the door, and we never received new towels or any room services. Had to actually find someone to tidy up the room.

It was helpful that they were able to accommodate connecting rooms. We were in the Havana Tower. We booked run of the house, which was a king bed in the hold tower. To upgrade to 2 beds and for connecting option it was an additional $29 fee.

Even though it's an older hotel, the rooms were spotlessly clean and well-maintained. They came fully equipped with essentials like a hairdryer, coffee maker, and a safe. The room was spacious and offered a pleasant view. The hotel breakfast was a fantastic surprise – excellent quality and great value for money, truly exceeding my expectations. My only minor complaint is that the Chinese restaurant's operating hours were a bit limited.

The sea view room has a view of the sea. The hotel is owned by a Japanese internet celebrity restaurant in New York. The ingredients are high-end and simple, and there are marble bathrooms. There are also disposable slippers in the room, which is available in high-end hotels. The coffee inside is made with very good coffee beans, and there are two Japanese chocolates, which are LAX brand. Check-in is in a specific room, and tea is also available.

The front desk was very welcoming 
I love the staffs! 
The room is weary but clean and the price is good 
No complain! 
They are very friendly with service dogs 
Very thankful

The hotel was good and decent for the stay we had, the room wasn’t the best, and the view was definitely not worth the price since we had air conditioner unit views and white globe with no lights to it too (yawn 🥱 a missed opportunity). If you’re into gambling, or not so much, this is an okay place to stay. We aren’t gamblers but we still managed to find some fun. 
The cool thing about the hotel is that there are three casinos connected to each other with Silverland being in the middle. We spent more time at Circus Circus playing the games there and earning tickets to win simple prizes. There is much for entertainment there in the forms of gambling, night clubs, and kid games. Food around is pretty reasonable where you don’t have to leave the complex, which is great! However more than two days here might be a bit too much and possibly boring after that if you’re not a gambler. Luckily we were only passing through and less than a 40 hour stay here for us was perfectly fine!

We came up for Hot August Nights, because they do have a dedicated parking area for show participants. We do appreciate that! In the parking garage, there were several spots of urine that were there for the duration of our four days. Maybe the pressure wash that once in a while? Wait for rain?
At check-in, the front desk lady seemed to hate her life or job or being friendly in general. Her responses were short and rude. The room had a nice view of the pool area and it was a pretty view at night. But, to see the view you have to wrestle with two sets of curtains which was tough. I had to stand in the chair and grab the curtains from the top to move them. The beds were comfortable, so that's a plus. The bathroom was outdated, the shower head hits you in the chest, but would be perfect height for a 4'8” child. The shower curtain rod was coming off the wall on one side, I did let the front desk guy know at checkout. Restaurants were great, lots of choices between the three ”resorts” in the Row. There was a small in room fridge to put our leftovers in, and drinks. Their is a Keurig coffee pot, if you want cream in your coffee you'll want to call and ask for more!
Overall, this was an ok stay for what we needed. But, for a grand for 3 nights I think we will be staying somewhere else next year, where we know everything has been upgraded.

Caesars

Columbus

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