The hotel resort is strategically located in reasonable distance from Palma and close to many nice locations of western Mallorca. The whole hotel resort is quite nice and well kept, especially the gardens: the style is peculiar, rather exotic African colonial, and sometimes a bit tacky (exotic animal figures, elephant tusks, animalier style everywhere, etc.). It is ideal for families and children, who enjoy themselves a lot. We were a couple in our middle adulthood who like to travel and enjoy life. Upon arrival we decided to upgrade from our chosen room to a suite, paying the difference of price, and the staff was quick to react (but no option of free room upgrade was offered though). Unfortunately no one from the front desk explained us anything about the classical hotel information (wi-fi, breakfast times, availability of restaurants, how to get to the beach, nice places to visit in the area, etc, etc.). Moreover we found it very alienating and unpleasant that some of the staff at the front desk reception hasn't even greeted or looked at us during the whole 5 days stay, while we were of course normally friendly when passing by. This is not acceptable at all. The suite was ok, quality of materials varies a lot and no big water bottle was provided on a daily basis except on arrival, during an exceptional August heatwave: again not acceptable. We did not use many facilities, so we cannot judge the pool or the spa. Breakfast was not bad, but not particularly good either: very basic. Big professional automated coffee making machines are nowadays very common in some hotels, but we would have been willing to pay extra for a nice cappuccino or espresso from a proper Cimbali coffee machine or similar. We had one dinner in the nicer restaurant and it was ok. As already said, we did experience almost none proactiveness from the staff in terms of giving info, offering services and no one asked us if we were doing fine during our whole 5 days stay. As said, some front desk personnel did not even look at us and greet us. There has also been an awkward, weird incident when a lady from the reception started to speak wild, angry Spanish with the local personnel, making a big fuss of 50 cents which were kindly offered by them because I did not have change for a 20 Euro note at the cigarettes vending machine. She thought I would not understand Spanish, but even by her hysterical reaction anyone would have been offended. It’s not appropriate at all to make a guest feel bad and talk about her/him in another language, hotel personnel to hotel personnel, in such a way, in front of her/him, for a nonsense. It’s so rude and unprofessional! Last but not least, on the last day, as we had a very late flight, we asked for a late checkout opportunity option. In 5 seconds we were told that the only option was luggage in the back room of the reception and shower in the spa area: again, we would have been willing to pay an additional fee for the same room or a smaller one, fo
