Carlyle Hotel Reviews

Great hospitality, nice receptionists. Location is good, private parking is a +. Quite place.

Found this hotel when we were looking for areas to stay near Santa Cruz. Check in went fine, got to our room which was nice, dated, but nice. The towels were very small and thin. One had what looked like might have been a stain or not a thorough cleaning. At 4am the smoke detector started randomly chirping. Totally understand how batteries can lose their energy at inopportune times. That morning, at 7:00am, we went to the front desk before leaving the hotel for the day and let them know about the battery and that we needed more clean towels. We returned to the hotel around 9pm and went from the parking area directly to our room. We did not have fresh towels and I called the front desk to be told if we wanted clean towels to come to the front desk, they had all day to get clean towels to our room. At 4am the smoke detector starting chirping again. When we went to the front desk at around 7 that morning, we were told that housekeeping went home early the prior day so the battery didn't get changed. I was very annoyed as we now were woken up two mornings in a row at a very ungodly hour. I asked about compensation for this and was told I would need to call the next day and speak with the manager, Teresa. I called the next day and spoke with Teresa. She sais she would talk to her general manager and see what they could do and would call me back. I waiting 24 hours and still didn't hear from Teresa so I called back. She told me her general manager had approved a $20 refund. I told her I was insulted at that. This was a 2 night stay and we were awoken both mornings by the smoke detector. I told her I would be writing a review of our stay. About 10 minutes later she called back to tell me it was $20 per night refund. This was better but still not compensation for this. They could have let us know they didn't change the battery and moved us to another room. Teresa even acknowledged there were several vacancies and we should have been moved. Very disappointed in the "customer service".

Nice clean and quiet the jacuzzi tub didn't work

The room itself was fine and the bed was comfortable. The problem was the plumbing -- most of the time, we did not have hot water. Sometimes when using the shower, the water would heat up very hot, then turn cold after about 1 minute. If you attempted to adjust the temperature to make it cooler, all the hot water would disappear and you were left with a cold shower. Same for the bathroom sink. Other than that, everything else worked okay. The free underground parking was convenient and the staff was friendly; they made up our room every day. Just don't expect the plumbing to work.

Fairly quiet hotel. Overall it was a pretty decent stay. Under new management and no longer serve Continental breakfast which is disappointing and though.

The hotel itself is well kept and seems to be cleaned on a daily basis. The furniture is dated, but comfortable. The only issue I had was with the wifi due to me working from home (hotel) but all in all, enjoyed my stay for the second time and will be returning.

The TV channel options are horrible, the picture quality on numerous channels make them unwatchable, and the remote control does not do what it is supposed to, making it almost worthless.

The TV options are basic,, but the staff was very help when the service went on the fritz. The staff at the front desk was friendly and helpful!

The room and hotel is very clean and has nice decor. Parking is easy and the staff is polite.

I enjoy the Victorian decore. The large room and high ceiling. Access to outside balcony on 1st flr north side. There was a change of ownership and now no continental breakfast which used to be big plus Wish they would bring it back!

The hotel is quaint, absolutely old fashioned, but remodeled and very clean. Lovely retro decors, very comfortable beds. We will return again when we are in the San Jose area.

There has been a change of ownership and I believe the service has suffered. Used to have free continental breakfast and now only coffee. Dissapointed as this was a plus.

The Victorian decor is lovely. High ceilings. Sliding glass doors to outside on the first floor.

We found the Carlyle Hotel to be very pleasant, comfortable and quiet. The staff were friendly and helpful.The location is excellent. Would definitely stay there again.