The Westin Lagunamar Ocean Resort Villas & Spa, Cancun Reviews

Never write reviews. I can't help it today. When I entered the room. There is a very big smell of paint and there is also the hair left by a guest on the bed. I called the front desk 3 times and asked to change rooms. I waited for fifty minutes. Every time the front desk will say that someone will come to help me. But no one has come. I went to the front desk myself to get the key to the new room. It was found that the key to the new room was not available. I went to the front desk again to get the key. Came to the new room. It was found that there was still hair left by a guest on the bed. The door on the balcony couldn't be opened either. This is the worst hotel I have ever encountered. I think Home Inn is better than this hotel. I forgot to take the picture. But every sentence is true.

Personal MUY MAL CAPACITADO, ineptos, groseros y burlones. Nos ignoraban por ser mexicanas (era muy claro ya que la mayoría de los huéspedes eran extranjeros y les daban prioridad) como si nosotras no pagáramos o no les dejáramos propina.

The ocean view is beautiful. The food is just OK, but the shopping mall is opposite the hotel. There are a lot of options in the mall and nearby.

Hotel is nice, beds are comfortable, staff is super friendly and accommodating. The beach and amenities are beautiful. Given it is a time share/resort, its definitely catered more to a crowd of older retirees and families, but still nice. The only draw back is the food is not great and quite expensive, but there are a lot of other dining options nearby. 5 mins walk across the street to the mall, so close to all the shops, anything you might need.

This hotel is a time-share but welcomes non-owners. It has a small deli/market on site and several eating establishments. Excellent breakfast. Mall and good eateries are just across the street. Beautiful beach, we felt very safe.

We lost our first day and we're continually bothered throughout our stay by staff for sales. Our concierge even went so far as to say please, this is her livelyhood. I don't go on vacation, spend my hard earned money so you can try to make me feel guilty. This place didn't make you feel like you were on vacation. It was over the top. On our last night there, they even shoved brochures under our door. We were happy to leave.

The Westin Lagunamar was just perfect for my family. It was very convenient in every way. And the pool area was the icing on the cake.

Beautiful property although dinner options in the property are extremely limited to the size of the property.

It’s right across the street from Mall so you can walk there with ease. Beach access is a plus

The location was ideal, the beach was beautiful and there were always chairs and parasols available. The service could be a little slow, but that is expected for a large resort. The food was not always great, although it was never bad, but we had some average meals. The rooms are large and well appointed, I loved having a washer dryer and full size kitchen. We will definitely be back.

unfortunately due to our late arrival, we did not receive the ocean view room we paid for but instead the last available room on the backside of the resort with a view of the storage shed etc..after working extremely hard, I wanted to spend a romantic few days with my boyfriend without any distractions. Management were nice and offered a refund, however pointed out to me that this is a timeshare resort and as it was the holidays, timeshare owners took priority. I found it odd that I could even book a timeshare resort if this is the case. I also didn't particularly realize that this was a timeshare resort or I would not have booked as I prefer a hotel. After a couple of other issues, we returned home the next day and spent the remainder of our vacation at our own homes. I would say it has also left a bad taste for booking via this platform in the future.

The pools were the most amazing I’ve ever seen. Service was excellent as well, particularly Manuel at the Duna sports bar. The only negative was finding available chairs by the pool, and being pressured to buy a timeshare.

Wonderful property. Great service. Good location Food could be better and more options.

Great location. The rooms are spacious with great amenities (stocked kitchens) and a fantastic beach!