Hôtel de la Cité Carcassonne - MGallery Reviews

Excellent location . The best hotel of Carcassonne

Most beautiful and only five star hotel in old city of Carcassonne. Must stay very close to everything. Elegant rooms and perfect service!!

The location of the hotel is great👍Super good, the back garden is close to the city wall, the restaurant's dishes are absolutely delicious, worthy of being a Michelin

It was the best hotel. The architecture was beautiful, the rooms were spacious and I had a very good stay. The breakfast had a wide variety and was delicious. I was able to buy the things I had for breakfast at the bakery next to the hotel, so I took them as souvenirs. The young woman working at the hotel was very kind to me. I would definitely like to go to this hotel again.

The location of the hotel inside the city walls was amazing. The staff, restaurant and amenities were excellent. This a wonderful place to stay and the hotel top quality in all aspects.

This was a truly wonderful stay. Our room was wonderful with a a terrace which looked at the castle turrets. The staff was extremely welcoming and gracious. The restaurant was completely booked, but the concierge make reservations for us at another restaurant. I would highly recommend this hotel for a truly memorable stay.

Really one of a kind place that was a great experience and i would recommend. Small annoyances such as a difficult to use shower, an undercooked entree (with no offer to replace or cook further), and an overpriced breakfast preclude a perfect rating.

Fabulous in an amazing location. We travelled light and walked from airport - first 30 mins wasn’t great but last half an hour along river and into Cité was amazing.

A beautiful hotel set within the castle walls. Great rooms, service and food. The only point to note would be as its a very old building some of the showers are not great for tall people, however well worth the stay. A really special spot.

The rooms are old and the first room we were given had a view of a passageway outside and was tiny We asked for another room and we’re given one over the street this hotel is not good value for money The staff were pleasant and professional

What an amazing place! The staff is incredible and very helpful. Very cool to stay behind the fortress wall. Then we scheduled the most amazing massage by Nanita. Highly recommend it.

Outstanding in all areas. Rooms were clean, beautifully appointed with air con. The area around the hotel is the old city of Carcassonne with its ancient origins, perfect to stroll around and learn some history. Highly recommend this hotel.

Such a unique property and location. You have to park outside the castle walls in the designated hotel parking and then you can walk 5 mins or get a lift up to the hotel. The staff were all friendly and helpful. The room was spacious, but the steps could use a bit of repairs. I was worried it would be noisy since we were on the ground level by reception and the outdoor bar, but we didn’t hear a thing.

This hotel was a fabulous stay, my only hesitation to not give 5 stars is that when I checked in I put my personal items int the safe, locked it and left to go explore. When I came back a staff member had been in my room to prep for bed (turn the covers and add a chocolate)…but the safe was open! Nothing seemed to be missing but it left a pit in my stomachs. When I brought it up to the front desk, they said our staff is trustworthy and didn’t see why I was alarmed. This was not what I expected, I felt rattled, especially because I am traveling alone from the us and had my passport and other important documents in there. Other than this it was a wonderful stay and really enjoyed the amazing dinner I had at the on site restaurant that evening. The restaurant staff were wonderful and treated me amazing even the ouch I speak almost no French:)