Premier Village Danang Resort Managed By Accor

Premier Village Danang Resort Managed By Accor Reviews

Premier Village Danang Resort Managed By Accor

99 Võ Nguyên Giáp, Street, Da Nang, VietnamView Hotel Details
Premier Village Danang Resort Managed By Accor
Premier Village Danang Resort Managed By AccorPremier Village Danang Resort Managed By AccorPremier Village Danang Resort Managed By Accor
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Premier Village Danang Resort Managed By Accor Guest Reviews

4.6/5
Great
55 Reviews
Verified reviews
Location4.8
Amenities4.4
Service4.7
Cleanliness4.6
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All Reviews(55)
Positive reviews(53)
Reviews with photos/video(26)
Awesome stay(26)
Friendly host(23)
Delicious breakfast(11)
Great swimming pool(9)
Convenient location(6)
Great location(4)
Negative reviews(2)
iTin
Ocean Access Villa 1 Bedroom with Private Swimming Pool
Checked in Oct 2023
Couples
2 Reviews
5.0/5
Outstanding
Posted on Oct 30, 2023
On this trip to Vietnam, we chose Premier Village DaNang resort for our five-day-four-night stay. This resort is very large and clean. The vacation villa I selected has two floors with a private pool and direct access to the beach, so in the morning, I can go straight to the beach to watch the sunrise, which is very convenient. The staff here are also very enthusiastic, helpful, and can communicate in English without any problems. They are also very enthusiastic about introducing local cuisine to us. Because the place is so big, we have to use a Buggy car every time we go in and out. Their attentiveness and politeness are very heartwarming! I'm really happy that we chose this resort this time, and if I have the chance, I will come again. Thank you for providing me with a wonderful journey. Awesome!!
Response from Property: Xin chào iTin,Thank you for taking the time to leave a review of your recent stay at the resort, we are delighted to see that you enjoyed your time with us. Here at Premier Village Da Nang Resort, we aim for the perfect stay for every guest in every way, I would like to personally thank you for your kind comments regarding to our facilities, landscape and staff, rest assured we have carefully taken note and passed it onto related depar**ents, it will help us on our journey towards perfection for everyone.We do hope we will get a chance to welcome you again soon!With Premier regards, Amy Tran (Mrs.)-Assistant Guest Experience Manager
Neha16
Garden View Two Bedroom Villa with Private Swimming Pool
Checked in Feb 2024
Family
6 Reviews
5.0/5
Outstanding
Posted on Feb 19, 2024
This is the best resort with all amenities just they need to add on some body lotion and nail cutter , scissor rest everything was so perfect , would love to come again .
Response from Property: Xin Chào Neha16,Thank you very much for participating in the Premier Village Danang Resort - Managed by Accor . It's always nice to get good reviews from customers.Your feedback will be shared with all team members and will be a major boost to the morale of all executives and employees who continue to strive to provide a high level of service.Thank you again for letting me know how you feel and I hope to meet you with better service in the future.Premier regards,Amy Tran (Mrs.)-Assistant Guest Experience Manager
#건곤일척#서연
Garden View Two Bedroom Villa with Private Swimming Pool
Checked in Dec 2023
Family
10 Reviews
3.0/5
Posted on Jan 1, 2024
Soso~~~~~~~
Response from Property: Xin chào!Dear valued guest,On behalf of the Premier Village Danang team, I would like to thank you for giving us some feedback regarding your experience with us. We’ve disappointed to hear that you did not enjoy your stay with us. We’re constantly working to improve our service. Your satisfaction is important to us, and we appreciate your patience. With Premier regards,Sarah Pham (Mrs.)-Front Office Manager
Garden View Three Bedroom Villa with Private Swimming Pool
Checked in May 2023
Friends
1 Reviews
5.0/5
Outstanding
Posted on Jun 4, 2023
****ing damn good resort. no need more words. ****ing good Im sure. perfect resort for everyone damn
Response from Property: Xin chào 경수,Thank you for taking the time to share your compliments. It was a pleasure to have you as a guest. We truly appreciate the highlight of our customer service and this is certainly something we are taking care for. I will make sure to share your comments the team. They will be happy to know that you enjoyed the services. We hope the positive memories energize you in your daily life and look forward to welcoming you back.With premier regardsAmy Tran (Mrs.)-Assistant Guest Experience Manager
Kay T
Garden View Four Bedroom Villa with Private Swimming Pool
Checked in Jul 2023
Friends
9 Reviews
5.0/5
Outstanding
Posted on Sep 16, 2023
Great location however the Spa disappointed us. We're a party of 5 and we booked for 90mins massage a day before. When we arrived, we were told to share rooms and can only accommodate an hr.
Response from Property: Xin chào Kay T,Thank you for providing us with your valuable feedback relating to your recent stay. We are disheartened to learn that your stay at our resort did not live up to your expectations. Please rest assured that we will discuss your feedback regarding Spa which were brought up with related depar**ents, review the current status and rectify in order to maintain the high standards that we strive to achieve.Please accept my apologies for the shortcoming. We truly hope you will give us the opportunity to welcome you again in a near future.With Premier regards,Amy Tran (Mrs.)-Assistant Guest Experience Manager
Anonymous User
Garden View Four Bedroom Villa with Private Swimming Pool
Checked in Dec 2022
Family
1 Reviews
5.0/5
Outstanding
Posted on Dec 30, 2022
The experience was great! We were provided with our own personal host who catered for all our needs within the resort and holiday in Danang!
Response from Property: Xin chào,First of all, I would like to express our thankfulness for choosing Premier Village Danang for your recent stay. We are so grateful to know that you and your family had a beautiful time with us.Looking forward to welcome you and your family back in the not distant future. . With Premier regards,Sarah Pham (Mrs.)-Front Office Manager
E.
Ocean Access Villa 1 Bedroom with Private Swimming Pool
Checked in May 2022
Couples
2 Reviews
2.2/5
Posted on May 26, 2022
I only can say the restaurant serves the best meal we had in Da Nang........... Book their villa to celebrate our anniversary with high expectation paying a premium for my villa. - The villas are built like terrace house side by side , but with beautiful greens surrounding it . Take note , alot of steps and stairs to climb, not suitable for those who need helps. - place us to a villa beside a big family more than 10s where they had great fun with children with non-stop shouting and screaming. - eventually requested to change a villa as it is intolerable to me after a few hours...... Went ahead to book for a spa and requested the porter to place the keys for the new villas at the spa's reception. Spa experience - the receptionist went extra miles and very best to explain to us in english, Kudos to the team for your patient. - for a resort this scale, the size, facilities was disappointing to me. ( SMALL). @ New Villas Apparently, the new room was not checked or clean before moving us over... - floor and pool was sticky - pool light were spoilt - arrange their technician come but unable to fix the problem. - placed a temp spot light to shine the pools. Shortly after, the internet went kapoo. and we are unable to watch television. - Technician came , unable to resolve - Another lady came, unable to resolve unable to go out for dinner due to all the waiting order room service instead. No time to relax, swim or even have a walk at beach for our last night. So.... the whole night was full of visitors pressing door bells, opening doors, answering questions. hahahahaha! Though the staffs were very apologetic and even offered me a free transport to the airport next day, it was heartfelt and thank you for attending to me. However, the whole experience adding up was disappointing and overrated from the review i had read.
Response from Property: Xin chào,Thank you for staying with us and for taking the time to write a review about your experience with us.We are very sorry for the unpleasant experience you had with our hotel. Please rest assured that the proper action was taken in order to prevent future occurrences. We appreciate your sharing, and it is our hope that you will give us the opportunity to better serve you in the near future.With Premier regards,Sarah Pham (Mrs.)-Front Office Manager
KIM RIO
Garden View Two Bedroom Villa with Private Swimming Pool
Checked in May 2024
Family
58 Reviews
4.7/5
Amazing
Posted on May 9, 2024
The regular garden view room was upgraded because privacy was not protected. The rooms are generally spacious and clean. Breakfast is also delicious.
Original TextTranslated by Google
Response from Property: Xin chào Kim Rio,We appreciate your taking the time to tell us about your experience. Your feedback has been shared to the team for service improving. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Look forward to welcoming you and your family back in the not distant future.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다.With Premier regards,Amy Tran (Mrs.)-Assistant Guest Experience Manager
Guest User
Ocean Access Two Bedroom Villa With Private Swimming Pool
Checked in May 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on May 6, 2024
Overall, I am very satisfied. You can see the beach from the room. It is very beautiful and comfortable. Vivian is our room assistant. She is very responsible and always willing to help solve any small problems. Thank you very much.
Original TextTranslated by Google
Response from Property: Xin Chào,Thank you so much for taking the time to leave a review of your recent stay at resort. We are delighted to see that you and your family had beautiful time with us. At Premier Village Danang Resort, we strive to provide pleasant stay for every guests. Please be assured that your comments have been shared with Vivian and the whole team. I am sure she will be happy to hear your kind words of recognition.We hope to have the opportunity to welcome you and your family again in the not distant future and do trust your stay with us will be both enjoyable and memorable than previous one.With Premier regards,Amy Tran (Mrs.)-Assistant Guest Experience Manager
郭祯美.wonderwoman
Garden View Four Bedroom Villa with Private Swimming Pool
Checked in Jan 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on Jan 9, 2024
It was the best choice for a family trip. Although the facilities are a bit old, the breakfast was delicious and the accommodation was nice and private. I had a good time
Original TextTranslated by Google
Response from Property: Xin Chào 郭祯美.wonderwoman,Thank you very much for participating in the Premier Village Danang Resort - Managed by Accor . It's always nice to get good reviews from customers.Your feedback will be shared with all team members and will be a major boost to the morale of all executives and employees who continue to strive to provide a high level of service.Thank you again for letting me know how you feel and I hope to meet you with better service in the future.Premier regards,Amy Tran (Mrs.)-Assistant Guest Experience Manager
Guest User
Garden View Three Bedroom Villa with Private Swimming Pool
Checked in Oct 2023
Family
1 Reviews
5.0/5
Outstanding
Posted on Oct 31, 2023
The location is very good as it is located close to downtown Da Nang. All the staff are friendly It was nice and nice as it was connected to the outdoor main pool and My Khe Beach. The rooms were large enough for a large family to use, and each room had a conversation room, which was convenient.
Original TextTranslated by Google
Response from Property: Xin Chao, Thank you for taking the time to take our Premier Village Danang Resort - Managed by Accor survey. It's always nice to receive positive reviews from customers. Your feedback will be shared with all team members and will be a great support in boosting the morale of all employees as they strive to continuously provide a high level of service. Thank you again for letting us know your thoughts. We hope to provide better service in the future. Greetings from the Prime Minister, Amy Tran (Mrs.)—Assistant Guest Experience Manager
Guest User
Ocean Access Three Bedroom Villa with Private Swimming Pool
Checked in Apr 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Apr 22, 2024
The location is good, Although the facility is old, it was kept clean and well maintained. The staff are friendly and make sure guests don’t feel inconvenienced. First of all, thank you for your good work. I plan to use it again when I go to Da Nang again.
Original TextTranslated by Google
Response from Property: Xin chào,Premier Village Danang Resort - Managed by Accor Thank you for your participation in our survey. It's always nice to receive positive reviews from customers. Your opinions will be shared with all team members, and these opinions will serve as a great boost to the morale of all employees who strive to continuously provide a high level of service. Thank you again for sharing your thoughts and we look forward to serving you even better in the future. Best regards, Amy Tran (Mrs.)—Assistant Guest Experience Manager
아그네스진이
Garden View Three Bedroom Villa with Private Swimming Pool
Checked in Oct 2023
Family
9 Reviews
5.0/5
Outstanding
Posted on Oct 28, 2023
A private villa with three rooms, a living room, and a kitchen. Two families went to play and had a good time. The bed was very comfortable and the breakfast was good.
Original TextTranslated by Google
Response from Property: Xin chào!Dear 아그네스진이,It makes our day to hear that we were able to provide you 5 star service. We will make sure the entire team at Premier village Danang receives your feddbacks. They will thrilled to hear your kind words.Have a wonderful day!With Premier regards,Sarah Pham (Mrs.)-Front Office Manager
Derrick Shen
Beachfront Villa with Private Swimming Pool
Checked in Oct 2023
Family
6 Reviews
5.0/5
Outstanding
Posted on Oct 11, 2023
The room is large and beautiful. The service attitude here is very good. It also comes with a personal butler. It is very suitable for bringing your family to stay here for vacation. The breakfast is rich in choices. If you have the opportunity to come to Da Nang again, you may stay here again.
Original TextTranslated by Google
Response from Property: Dear _GG345675****, thank you for your comment, we are very happy to hear that you had a great experience at Da Nang Premium Resort managed by AccorHotels! We always strive to provide our guests with the highest possible level of service, and it's great to know that you appreciate our efforts. We're glad you enjoyed the spacious and beautiful rooms, personal butler service, and multiple breakfast options. We hope you have the opportunity to come back and stay with us again in the future. Kind regards, Amy Tran (Ms.) - Assistant Guest Experience Manager
Guest User
Garden View Two Bedroom Villa with Private Swimming Pool
Checked in Oct 2023
Family
1 Reviews
4.5/5
Great
Posted on Oct 8, 2023
It looks very old and needs major repairs. The pool tiles are falling off, and the inside of the house and the pool are visible from the outside. The staff were friendly.
Original TextTranslated by Google
Response from Property: Xin chào,Thank you for taking the time to write a review about your experience at Premier Village Danang Resort - Managed by Accor. We appreciate your feedback and understand that you noticed the need for some renovation. At Premier Village Danang Resort - Managed by Accor, we strive to provide a memorable experience for our guests and believe in investing in our property to ensure it remains up-to-date with modern standards. We are glad that our staff were able to provide a welcoming experience during your stay. We look forward to welcoming you back again soon! With Premier regards,Amy Tran (Mrs.)-Assistant Guest Experience Manager